Update by user Mar 11, 2013
Update on 3/11 - They stonewalled getting my payoff information which resulted in the delay of closing the refinanced loan (it did not get there on the Monday that they promised -- took an additional three days of calling). Payoff information was more or less correct once I got it.
When they posted the payoff to my account, there was no notification of how they applied it. According to my calculations and the limited amount of data that I could get from them, I overpaid by about $60. They have not yet refunded that amount to me, nor have I gotten my escrow money back nor will they confirm how they applied the amount I sent. Customer service is still non-existent.
They have 30 days to return the escrow money and the overpayment, and to release the lien on my house, all which will be due on Mar 28th. The saga continues.....
Original review posted by user Feb 08, 2013
Like others, my mortgage was sold to Greentree from GMAC. On Jan 30, I received a letter telling me that my Feb 1st payment should go to Greentree -- I had already initiated a payment to GMAC electronically, but fortunately I was able to stop that.
I called Greentree to see about getting the payment to them and they would not even talk to me until the 1st (the day the payment was due). I sent my payment overnight, proof of delivery required, to arrive on the 1st, which it did. The check was cashed on the 4th. As of this writing, they still have not updated their system to reflect the received payment and it shows that my account is now overdue.
Repeated calls to the company are fruitless -- according to them, it could take up to 15 days to update their system, due to the transfer of information from GMAC and 'thats the way their system works'. So I'm refinancing - but they have stonewalled on getting a payoff letter to the bank.
After repeated calls from both me and my banker, they have indicated that they will have the payoff letter to the bank on the day of closing (Monday). I'll be surprised if the payoff amount is correct.
Review about: Greentree Servicing Mortgage.
Monetary Loss: $1320.