The account representative never returned calls. I submitted a settlement request to close my account in early March 2017.
I received a correspondence stating that a decision would be made within 30 days. It now May 23, 2017, no decision yet. I've left repeated messages on the account representative voice mail. I've no received a single return calls.
Whenever I speak with a customer representative, they all say the same thing: I just sent your acct representative and his manager an email. I'm told repeatedly that the person that must review it is either sick, on vacation, or not in. I'm constantly told to call back the next day for a decision.
I'm repeatedly told that it's on the Vice President or President desk for a review. I've probably left 30+ messages and have received zero return call from neither the account representative nor his manager.
Review about: Greentree Servicing Customer Care.
Reason of review: Poor customer service.