New Reviewer

LACK OF COMMUNICATION

my account number XXXXX9439. I had my mortgage with Citibank and suddenly GT appears. since the the service has been just terrible... i can not get throug their page because they say they can not find my account number in the system. The lack of information from GT and communication to me is just null. i wrote to them ¨I have not hear from you in ages... no monthly statements, no emails. do you still exist? you just charge my bank account¨ and no
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1 comment
#1110831

They don't exist. Contact ditech

ID
#788472 Review #788472 is a subjective opinion of poster.
Location
Miami, Florida
Cons
  • Lack of customer service
Reason of review
Bad quality

12 Years Later and they NAILED ME AGAIN!!!

I had a loan from Green Tree I never applied for! I got in trouble at work because of phone calls from their people that said if I would pay the *** bill they would stop calling. I put my mobile home on the market in *2003* I let them know every step of what I was doing and who the realtor was. There were two buyers interested for $6000 more than I owed yet in the middle of the night I received a call from my neighbor saying congrats on selling? She went and talked to the gentlemen that had my mobile hooked to an 18 wheeler, he was so proud he had just gotten this mint condition home for only $10,000! I was never received any legal documentation of foreclosure! I was never taken to court, my Realtor was notified to stop the prospective sale. 2/8/2015 I got a 1099-C for $14,019 filled out INCORRECTLY 12 years and 2 months after they sold the mobile home on me. Last time I spoke with their nasty mean person I screamed and told him to bring on his worst, as he was threatening me with jail and my entire paycheck taken in Garnishments. Green Tree thugs called my house phone 6am to 11pm and even screamed and called my husband names. This company has to be the worst to deal with ever.
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ID
#786909 Review #786909 is a subjective opinion of poster.
Location
Augusta, Maine
Reason of review
Poor customer service
New Reviewer

GreenTree servicing unwilling to assists its customers

GreenTree/Ditech/Walter investment management groupI had never had a problem with my mortgage company except the day I went to pay my mortgage. My lender was unable to accept my payment because it was sold to GreenTree? I had not received any notification, and had to use the handwritten phone number that I was handed to call my new mortgage company GreenTree? This is the day my mortgage nightmare began. 1st every method of payment except check required a fee, including bill pay! The customer service reps were rude and constantly transferred my calls without ever stating they were transferring me. Each new rep I had to start all over again, only to be transferred again. An escrow account was started without my knowledge ! I had been paying higher payments to pay down my princible, now that payment was pkaced in escrow, so I was prevented from paying down the princible, which I had been doing with my prior lender. My tax department allows payments to be paid twice per year, or you can pay it in full at the 12 month payment which is what I had been doing. GreenTree snatched up the six month payment. At the end of the year I discovered that GreenTree paid the incorrect tax payment and a tax lien was placed on my property! I paid the corrected tax to my tax department to remove the lien. My TRW now shows I had a tax lien! I had been speaking to GreenTree for months to have the escrow removed, they finally agreed if I sent them $1500.00, I did this and the escrow was removed. The rep sent me written confirmation of the escrow being removed. My payments were returned to normal and my stress and anxiety were relieved. A few months later my mortgage statement arrived, and Ditech was the new name and I again had an escrow account, and my mortgage increased by $6000.00! I am again spending my life on the phone with rude, unhelpful people, who constantly transfer me, again without stating I am being transferred. Knowing that my escrow was removed I paid my 2015 taxes and homeowners insurance, but again I am being forced to pay this amount to Ditech? I was told yesterday that Ditechs tax department did not approve of the way my tax department printed out their receipts so they are unable to apply my credits. However they did credit one tax payment after months of mailing in the documents from my tax department. If they could understand one tax receipt why not all of them? However if they did apply all my credits then they would not be able to foreclose on my home. It is to Ditechs benefit to delay processing my credits in order to make it appear that my account is passed due. Months ago out of frustration, I wrote the check Ditech wanted, however there representative stated "do not mail the payment, on numerous phone calls. all business calls are recorded. I have been requesting a full accounting of my account since I was with Greentree, and still do not have this. I pay my mortgage each month. A Ditech rep stated that Ditech is holding over $3000.00 above what I have paid in mortgage payments, and outside of my escrow account but these funds are not applied , to my account? I have money that are in suspense, and unapplied funds that are in separate accounts. Ditech is also refusing to honor the agreement that I had with Greentree. When Ditech acquired GreenTree (after the lawsuit for unlawful acts against their customers) they also did not honor previous agreements and arrangements. My taxes are again at risk, my home is at risk, my health is at risk all because of this companies unwillingness to have competent customer service personal, and questionable business practices. When a client call is transferred in my business we inform are clients that we are transferring them, we then inform the rep. Of the clients demographics. Clients do not have time to waste repeating information. I must remove my mortgage from Ditech, unless they are willing to act ethically, and professionally. I advise all Ditech consumers to record all calls, keep your documents in order, and consult with an attorney. When the proof is in our hands it is hard for any company to dispute truth, and hard facts.My regret is that I did not get an attorney 2 years ago, Others did and a class action was won against GreenTree, and restitution will be paid back to the mistreated customers. I will meet with Mr. Dixon president of Ditech to discuss my issues. I will give them a chance to correct this, if they are not interested then I will be forced to file an official complaint with the FTC and all other necessary agencies as well as take other necessary action as. I do believe in allowing a right to be wronged before reporting to a governing body.
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3 comments
#1105288

I unfortunately feel your pain my friend. My original lender was wonderful.

However, my mortgage was sold to Greentree without my knowledge and it's been a complete nightmare for the last 17 years !!! Always saying we are behind when we aren't, charging extra fees for this and that, rude and inept employees, etc. Complete nightmare ! We are just about at the point of letting them have the house and renting something elsewhere.

It's too much to deal with. And shame on their executives for allowing their company to be operated this way and their customers to be treated this way. I'll guarantee that half of the employees are barely educated. Three times they have asked us to send a post dated check.

We complied all three times. What did they do ? Deposited the check immediately and over drew my bank account. They are shameful and shameless.

My advice to anyone...make sure Ditech / Greentree is NOT the lender when you are offered a mortgage. If they are...RUN !!!

Do not sign anything with these people. You WILL regret it !

#1098851

Please contact me, you are in a position that time s not on your side if you want save home. I have paralegals ready to help and they have over 25 years in the industry of mortgage/real estate and over years fighting banks.

360-801-****

#1098850

Please contact me, you are in a position that time s not on your side if you want save home. I have paralegals ready to help and they have over 25 years in the industry of mortgage/real estate and over years fighting banks.

360-801-****

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ID
#771068 Review #771068 is a subjective opinion of poster.
Location
Savannah, Georgia
Cons
  • Discrepancies in amounts quoted change with each call
  • There unwillingness to answer questions
Reason of review
Questionable business practices
Loss
$19000

Greentree Servicing - Mortgage Review from Kissimmee, Florida

They will "lose" your payments and insist that you missed them. They will place insurance when you already have it. They will take money from your escrow account that they are not entitled to. Then, when you want them to stop the escrow account they will state they cannot because YOU owe money. From all of the reviews I am reading this is common practice, they have no compassion or concern for you. Their representatives seem to be trained to get more money or lie about missed payments. It's the most unorganized, ridiculous company I've ever dealt with and I'm pretty old. Over a year dealing with these people, not one payment late and accused of owing $3500 in escrow when my taxes and insurance don't even cost $3500. Contacted BBB, they responded about the wrong account (go figure) contacted Consumer Financial Protection they couldn't respond by deadline due to "reviewing" the case. Hopefully they are saving our stolen payments for a huge lawsuit.
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ID
#767595 Review #767595 is a subjective opinion of poster.
Location
Kissimmee, Florida
Reason of review
Problems with payment
New Reviewer

A Lepoard cannot change its spots

Well I can see where ours is going. Where you are. We are fighting the escrow, insurance that they had increased "greatly" was totally fraud. I called my agent and she got THAT fixed. Property taxes went down, so they have yet to explain why payments that have been increased 3x in last 6 months almost by $100. They claimed escrow - a lie. And their most famous fraud: payments that are improperly posted to "unapplied funds", then Greentree-Ditech HOLDS those funds until they are past due. Account is actually current, but sitting in unapplied funds and we - the mortgage hostages do not know this. That is, until the Certified Letter of Notice of Default comes. Three months we have played this game - with my demanding the payment be posted correctly and do NOT charge me a late fee. The latest is that the account is current (after they were informed AGAIN to post "unapplied funds" to our mortgage payment). However, between November and December the payments increased AGAIN - by $4. Okay, that makes two payments where I am a total of $8 owed technically to make it current. They state it is $29 I owe. I tell them to do the damn math and tell why the discrepancy! The CSR (a robot) repeatedly states $29. No doubt anything above the $8 are fees and this practice of ripping off for fees is so obvious and old. And I now know for a fact that when *I* send an electronic payment from my bank, it is posted the next day - in "unapplied funds." Like they refuse to honor it. Yet when you make the payment on the phone (fee charged, of course) the payment is posted correctly. I refuse to pay the fee. As for the first bogus NOD demanding then $80 in late fees for funds in "unapplied", my husband, once in collections, got the representative to admit on the phone "it is all about generating revenue"! That is their job. Generating as much revenue as possible at any cost. That is their job. Period. Just debt collectors at their most ruthless. There is no 'servicing' of any mortgage going on here. Like I said above, this game of applying Mtg. payments in the wrong account is so old. *** - I busted BOA on that scheme in 2009-****! Have the old spreadsheets to prove it. And HOW did that turn out for them?? The account is current and correctly posted except for their $29 of which they will not tell me what that entails above and beyond the $8 I do owe because of another payment increase unknown to us. "You would not begin foreclosure for $8 would you?", I asked, now livid. A Certified NOD for an incorrect amount of $29? Really? Yet we have it. And this game is repeated over and over. And they hound you and threaten mercilessly.. And his reply: "Legally they can begin foreclosure." To which I told him "you go on ahead and do what you have to do, and I'll go ahead and contact my State's AG, HUD, Social Media, and my state and federal representatives." End of conversation. As a PS: Last night, they called at 8:53 p.m. Before she could get our address verified I told her the same I told the rude robot man last week this call constitutes continuous and COMPOUNDING harassment. Unfortunately, like the gentleman above we cannot afford an attorney to help us sort this mess out. Medical bills have us financially devastated. We cannot sell the house - it is underwater. Any shortfall you know these wolves will hound you with a deficiency judgement. I just want to get the word out that though the name may have changed (which they routinely do after the lose their class action lawsuits), the practices are the same and they seem to be escalating in ruthlessness. BOA->Countrywide->Greentree->Ditech...a lepoard does not change its spots.
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4 comments
#1086277

I may be able to help you! I am a homeowner going through the same thing contact me I will give you the information. I just cannot go into detail online due to my case status.

360-801-****

#1086984
@PissedConsumer1086277

thank you, i will

#1086271

Please contact me I may be able to help you

360-801-****

#1086985
@PissedConsumer1086271

Thank you, i surely will!

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ID
#760124 Review #760124 is a subjective opinion of poster.
Location
Stokes County, North Carolina
Cons
  • Threats
  • Harrassment
Reason of review
Repeated Fraud, harassment, misappropriation of funds, refusal to disperse legal settlement funds, harassing phone calls, threatening Notice of Default/Foreclosure at 15 days late, constant phone calls, did I mention fraud and lies?
Loss
$1680

Phones terrorists

They are unbelievably rude and belittling. If a day late They called my cell, my work, at one point even my elderly mother who lives across the country (have no idea how they got her contact information) They talked about my kids, my wife, how I was not a man because I was late on a payment (typically only a couple of days) I could not believe that this could happen in America. I figured that I would see them on the news after bullying the wrong person, they are really tough over the phone but if individuals (because it does become personal) keep up that way of treating people one day they might not have a phone to hide behind. It was relayed that they had every right to do or say whatever they wanted because they bought that right when they took over my mortgage. I offered up the house many times as I had been so beat down. Now they have changed their name and I have a different "account manager". I'm sure some of you have experienced "Christy" from Greentree, my god help her soul. It is sad that a corporation would train employees to be terrorists in this way.
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ID
#759054 Review #759054 is a subjective opinion of poster.
Location
Florida, United States
Cons
  • Rude staff
  • Company lies and threatings
Reason of review
Problems with payment

Ditech-The Worse Customer Service Representatives_

Green Tree customer service are the worse. No respect, they scream to you, I requested to speak with the supervisor and the guy told me, I told you that I can't talk to you and won't give you any information and hang out the phone. I called back and have the customer in the line with me, he said that we need to talk to Carlita that she is in charge of this account to 800-474-**** Ext 62519 he said that he will transfer our call, wait like for 15 minutes or more and my customer told me that probably This John forgot about us. Called the number he gave me before and guess who answered? The same guy and he said that we hang out the phone and scream to us. He is horrible, not sure why he is a customer representative. Terrible customer service!!!!
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ID
#752760 Review #752760 is a subjective opinion of poster.
Location
Porter, Texas
Reason of review
Poor customer service

Mortgage fraud and foreclosure

my mortgage with Green Tree as the servicer got foreclosed on in Jan. at sheriff sale then I got a satisfaction of mortgage in April from Green Tree Servicing LLC before the redemption time was up. Then in Oct. I received from Ditech Financial LLC that my terms of my Account Modification Agreement my interest rate is to change and my payments start on 10/01/2016 also received the same notice for my ex wife that had nothing to do with my mortgage loan I took it out to pay her off in the divorce. then on Nov. 29th I was served with NOTICE TO QUIT LEAVE AND VACATE then with a COMPLAINT FOR FORCIBLE ENTRY AND DETAINER from FEDERAL NATIONAL MORTGAGE ASSOCIATION then I went to court today 9th of Dec. plaintiff appeared by phone I did not have a lawyer and I had all the paperwork and a witness but I lost in court. I have been protesting the foreclosure way before it went to sheriff sale because of misused escrow funds and harsh collection tactics missing payments over paid insurance modifications not recorded broken chain of title and fraudulent foreclosing methods. my mortgage was assigned to MERS when I took it out in 2006 then assigned Green Tree Servicing LLC in 2011 as recorded to the county clerk but I made payments to Suntrust Mortgage then Littion loan Servicing that were not recorded also my satisfaction of mortgage is signed by someone that works for Green Tree Servicing LLC by as assistant secretary for MERS the same on assignment of mortgage to Green Tree Servicing. I'm still in my house but if I can't get it stopped FORCIBLE ENTRY AND DETAINER will be in three business days
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ID
#751987 Review #751987 is a subjective opinion of poster.
Location
Meeteetse, Wyoming
Cons
  • Unfair business practices
  • Nearly impossible to call
  • Lack of customer service
Reason of review
Poor customer service
Loss
$68000
Preferred solution
Full refund

Greentree Servicing - Loan Review from Elmhurst, Illinois

No it hasnt been resolved, no one will take my phone calls, no letters, no statements. Since i complained to the BBB, they said they have nothing to say to me. All i want is the "maintenance" report they did a second time. Against my better judgement i sent a payment so we dont get behind due to the game playing.They keep saying its from the 2013 mix up, that was resolved July 2015. NO...seperate issue same mix up. I dont even know where and if all monies have been placed in proper amounts. Cooperate balance, deferred balance, interest, escrow?! They have raised my payment 3 xs in a year, escrow raised by 300.00, property taxes nor insurance have gone up but by a few dollars. Texas office has 1 statement with $ amount, SD office another with a 30,000 $ differance from Texas.This is why we deserve a maintenance report. No one in that company is on the same page! It is so scary they can go into my account and adjust monies that was all their fault to begin with, 90 days after being fixed the nightmare returned. I have never been late or missed a payment until this arose again , same as first time. Who in their right mind would send $ to a company who has so many discrepencies with my home and its overall balance?
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ID
#745617 Review #745617 is a subjective opinion of poster.
Location
Elmhurst, Illinois
Reason of review
Poor customer service

Late fees

We paid our bills a few days after the due date of the grace period sometimes due to our paychecks. They harassed us the next day including calling my husband at work and leaving numerous messages on our phones.. one day within a minute of each other on our cell phones after they spoke to my husband they called mine. In addition which makes me even madder, they assessed late fees on top of late fees, and the late fee was never applied. They said it went to the principal instead of the late fee? How is that possible, I think I may ask for proof.
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ID
#733726 Review #733726 is a subjective opinion of poster.
Location
Queen Creek, Arizona
Reason of review
Problems with payment
New Reviewer

Missing documents false signing