Greentree Servicing Claim Review

They harrass about payment. Tell you that you said this and that.

They take money out of your account to use this account one time only. Call 5 or 6 times a day.

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Anonymous
Reason of review
Problems with payment
Review #817567 is a subjective opinion of PissedConsumer817567.

Greentree Servicing in Bakersfield, California - Same old *** different name

Walters Company owns Green Tree Servicing. When GTS was fined by the FTC and was going to have its credit rating reduced, GTS was transferred to Ditech. Now Ditech went out of business during the 08 financial crisis for making bad loans. Ditech another company owned by Walters Company rebranded all the Green Tree Servicing employees as Ditech employees. So whats changed? Nothing! Same crappy service. Same crappy employees and the same lets screw em over attitude because Walters Company enjoys the profits we make for them.

This company has forced so many people into foreclosure that it makes one wonder. Who can help you? No one can! It takes thousands for complaints for the Govt to do anything and when they do its not for you its for them. For them to look and feel good.

Its really sad that we have a consumer protection bureau that can not do a dam thing for you expect take complaints. That's it! There are so many companies out there who are run-a-muck creating nightmares that our local, state and federal govt can do nothing.

So yes, file for bankruptcy right away and then sue them in court. You will win. Juries hate these kind of companies. Don't fall for the lawyers who take on thousands of clients to represent you in a class action law suit. You don't get ***, and they get millions.

I fell really sorry for those who have and are getting screwed over my the Walters Company and all its minion companies.

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1 comment

Anonymous
#1299603

I was with Homecomings(North Carolina)ended up with GMAC, thrown over to Greentree, and they became Ditech. In my opinion they are vultures.

The interest is so high, very little of a payment goes to principle.

They have it structured so you can never get it paid off. Frankly, I wish I had never heard of any of them.

Anonymous
Reason of review
Poor customer service
Review #809025 is a subjective opinion of PissedConsumer809025.

Greentree Servicing - Greentree and Ditect mortgage servicing

File a complaint with Consumer Financial Protection Bureau and your attorney general, which probably has a consumer protection division or can refer you to the appropriate agency.

The Dodd-Frank Wall Street Reform and Consumer Protection Act, which created the CFPB, established consumer complaint handling as an integral part of the CFPB’s work. The CFPB began accepting complaints as soon as it opened its doors in July 2011. It currently accepts complaints on many consumer financial products, including credit cards, mortgages, bank accounts and services, private student loans, vehicle and other consumer loans, credit reporting, money transfers, debt collection, and payday loans.

The Bureau expects companies to respond to complaints and to describe the steps they have taken or plan to take to resolve the complaint within 15 days of receipt. The CFPB expects companies to close all but the most complicated complaints within 60 days.

In June 2012, the CFPB launched its Consumer Complaint Database, which is the nation’s largest public collection of consumer financial complaints. When consumers submit a complaint they have the option to share publicly their explanation of what happened. For more individual-level complaint data and to read consumers' experiences, go to the Consumer Complaint Database at: www.consumerfinance.gov/complaintdatabase/.

To submit a complaint, consumers can:

Go online at www.consumerfinance.gov/complaint/

Call the toll-free phone number at 1-855-411-CFPB (2372) or TTY/TDD phone number at 1-855-729-CFPB (2372)

Fax the CFPB at 1-855-237-2392

The CFPB and the FTC settled a huge case with them in April 2015. They are supposed to be monitoring greentree and probably Ditech which they were merged into. You can easily find it on the web.

You also might be able to bring a small claims action in your local court, if your state has a small claims court system.

Collect all of the documents and summaries of phone calls and anything else you have to prove your claim. Make copies and keep the original.

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1 comment

Anonymous
#1352986

I bought my Mobile home new back in may 2000. For $29000.00 and i still owe $22000.00 on it.

It been 17years and they know this is a rip off.

It's like i have paid this singlewide home of 3 time or more. Something needs thnbe done about this interest ***.

Anonymous
Reason of review
Poor customer service
Review #800700 is a subjective opinion of PissedConsumer800700.

Greentree Servicing Mortgage Review

Green tree purchased loan from bofa and based their collection activity on inaccurate loan information. Didn't offer HAMP modification on 2nd mortgage even though Greentree knew we had HAMP they BOfA.

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Anonymous
Reason of review
Not as described
Review #800349 is a subjective opinion of PissedConsumer800349.

Greentree Servicing in Pelahatchie, Mississippi - Charging me extra for insurance and already had insurance

I was getting charged monthly for having insurance and submitted them a copy of my insurance but they was still charging me for insurance. And, I think I should be refunded back for the money they took from me.

I see why they merge to a different name. I have been in my home 8 years. I started off paying Walter Mortage, then green tree, now ditech. And, it seem like I haven't been paying anything.

I am still at the same amount. From when I started off. So, what else can I do.

I had received a letter and form about they was overcharging for insurance. I misplaced the paper and form and I called ditech to try get a form.

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Anonymous
Location
Pelahatchie, Mississippi
Reason of review
Problems with payment
Review #799864 is a subjective opinion of PissedConsumer799864.

Greentree Servicing - Mortgage Review from Westland, Michigan

I also have had many issues with greentree.

7 payments made in 2015.

Confirmation given by phone and I had them send me a each time.

Then I received a letter from them stating that I am now defaulted on the mortgage. BS PERIOD

I challenged it.

They sent me a letter stating the breakdown of what transactio were made.

Yep, showing that I missed several payments.

BS AGAIN

on the right side of the letter, it states that the paymentswere set aside in a separate area.

I called them I would say, about 20 + times.

In hopes of resolving this.

Each and every call was nothing but lies , deception, and I was informed that the paperwork was incorrect.

WHAT - you sent it to me.

I finally got the repersentive to admit that truth.

He started yelling at me, just the same thing as all of the other calls I made! !!!!!!!!!

The repersentive told me that he would give me the lost 7+thousand dollars and 2-more thousand dollars and give the house back to greentree. WHAT, YOU CAN'T TELL ME THAT! #!

like always, asked for his last name and extention number.

Nope, just like the other people who I called, refused to give me the information.

I was called by the supervisor and she yelling at me and said that nothing like that could have been said.

She said that I am a lying on this and slammed the phone down.

GUESS WHAT HAPPENED NEXT. I RECEIVED A LETTER FROM GREEN TREE LENDERS STATING THAT THEY ARE FORCOLSE ON THE HOUSE. WHAT.

AND IT IS A EXCELLED ONE THAT IS 30 DAYS.

I WAS SHOCKED TO SEE THIS.

ONLY WAY TO STOP THIS CRAZY *** WAS TO FILE A CHARTER 13.

THIS WAS A YEAR AGO THIS FEBRUARY.

EVER SINCE THEN MY ATTORNEY AND I HAVE BEEN SLAMMED WITH NON FOLLOW THRU BY GREEN TREE LENDERS.

ALWAYS CHANGING THE NEW MODIFICATION WE DID IN SEPTEMBER.

GET THIS -!!!!!!

THIS YEAR I RECEIVED YET ANOTHER MODIFICATION IN THE MAIL. MODIFICATION CHARGE AND DIFFERENT FROM THE ONE THAT I SIGNED.

THEY REMOVING THE PAPER WORK THAT MY ATTORNEY. MYSELF AND THE COURT SIGNING.

WHAT THE *** IS GOING ON HERE.

THIS IS ILLEGAL . PERIOD. MY ATTORNEY

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Anonymous
Reason of review
Problems with payment
Review #797030 is a subjective opinion of PissedConsumer797030.

Greentree Servicing in Alexandria, Virginia - Green Tree rep by the name of Ms. Brown could have be living ***, if I did know my rights or HUD laws.

Green tree rep by the name of Ms. Brown, harassed me every month threating to foreclose on my home, even thou I was not behind on payments.

Every month a rep by the name of Ms.

Brown would call me and threaten me about foreclosing on my property, I told her that I was not late on my payments, and I do have a 16 day grace period, she then told me that because my loan was a Fannie Mae or Freddie Mac loan they could foreclose, and that I should read the documentation, little did she know that I worked for a law firm that dealt with HUD, and I talked to one of my attorneys and he said that was not true, I had to put a block on my phone so that she could not call me, one day she called, and I ask for her supervisor and I had told him how she was calling me and threating me, he told me to hold on so he could look at my account, when he came back on the phone, he said I notice that you have never been late on your account, and that everything was ok, and don’t worry, I then informed him that I do not want her to call me again about my mortgage. If I didn’t know my rights and knew that she could not have foreclosed on my property, she could have really put me through a lot.

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Anonymous
I didn’t like
There service was a living nightmare, Company lies and threatings
Reason of review
Poor customer service
Review #795267 is a subjective opinion of PissedConsumer795267.
1.0

Greentree Servicing in Miami, Florida - LACK OF COMMUNICATION

my account number XXXXX9439. I had my mortgage with Citibank and suddenly GT appears.

since the the service has been just terrible... i can not get throug their page because they say they can not find my account number in the system. The lack of information from GT and communication to me is just null. i wrote to them ¨I have not hear from you in ages...

no monthly statements, no emails.

do you still exist? you just charge my bank account¨ and no

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1 comment

Anonymous
#1110831

They don't exist. Contact ditech

rojasjm
I didn’t like
Lack of customer service
Reason of review
Bad quality
Review #788472 is a subjective opinion of poster.

Greentree Servicing in Augusta, Maine - 12 Years Later and they NAILED ME AGAIN!!!

I had a loan from Green Tree I never applied for!

I got in trouble at work because of phone calls from their people that said if I would pay the *** bill they would stop calling.

I put my mobile home on the market in *2003* I let them know every step of what I was doing and who the realtor was. There were two buyers interested for $6000 more than I owed yet in the middle of the night I received a call from my neighbor saying congrats on selling? She went and talked to the gentlemen that had my mobile hooked to an 18 wheeler, he was so proud he had just gotten this mint condition home for only $10,000! I was never received any legal documentation of foreclosure! I was never taken to court, my Realtor was notified to stop the prospective sale.

2/8/2015 I got a 1099-C for $14,019 filled out INCORRECTLY 12 years and 2 months after they sold the mobile home on me.

Last time I spoke with their nasty mean person I screamed and told him to bring on his worst, as he was threatening me with jail and my entire paycheck taken in Garnishments. Green Tree thugs called my house phone 6am to 11pm and even screamed and called my husband names.

This company has to be the worst to deal with ever.

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Anonymous
Reason of review
Poor customer service
Review #786909 is a subjective opinion of PissedConsumer786909.
1.0

GreenTree servicing unwilling to assists its customers

GreenTree/Ditech/Walter investment management groupI had never had a problem with my mortgage company except the day I went to pay my mortgage. My lender was unable to accept my payment because it was sold to GreenTree? I had not received any notification, and had to use the handwritten phone number that I was handed to call my new mortgage company GreenTree? This is the day my mortgage nightmare began. 1st every method of payment except check required a fee, including bill pay! The customer service reps were rude and constantly transferred my calls without ever stating they were transferring me. Each new rep I had to start all over again, only to be transferred again. An escrow account was started without my knowledge ! I had been paying higher payments to pay down my princible, now that payment was pkaced in escrow, so I was prevented from paying down the princible, which I had been doing with my prior lender. My tax department allows payments to be paid twice per year, or you can pay it in full at the 12 month payment which is what I had been doing. GreenTree snatched up the six month payment. At the end of the year I discovered that GreenTree paid the incorrect tax payment and a tax lien was placed on my property! I paid the corrected tax to my tax department to remove the lien. My TRW now shows I had a tax lien! I had been speaking to GreenTree for months to have the escrow removed, they finally agreed if I sent them $1500.00, I did this and the escrow was removed. The rep sent me written confirmation of the escrow being removed. My payments were returned to normal and my stress and anxiety were relieved. A few months later my mortgage statement arrived, and Ditech was the new name and I again had an escrow account, and my mortgage increased by $6000.00! I am again spending my life on the phone with rude, unhelpful people, who constantly transfer me, again without stating I am being transferred. Knowing that my escrow was removed I paid my 2015 taxes and homeowners insurance, but again I am being forced to pay this amount to Ditech? I was told yesterday that Ditechs tax department did not approve of the way my tax department printed out their receipts so they are unable to apply my credits. However they did credit one tax payment after months of mailing in the documents from my tax department. If they could understand one tax receipt why not all of them? However if they did apply all my credits then they would not be able to foreclose on my home. It is to Ditechs benefit to delay processing my credits in order to make it appear that my account is passed due. Months ago out of frustration, I wrote the check Ditech wanted, however there representative stated "do not mail the payment, on numerous phone calls. all business calls are recorded. I have been requesting a full accounting of my account since I was with Greentree, and still do not have this. I pay my mortgage each month. A Ditech rep stated that Ditech is holding over $3000.00 above what I have paid in mortgage payments, and outside of my escrow account but these funds are not applied , to my account? I have money that are in suspense, and unapplied funds that are in separate accounts. Ditech is also refusing to honor the agreement that I had with Greentree. When Ditech acquired GreenTree (after the lawsuit for unlawful acts against their customers) they also did not honor previous agreements and arrangements. My taxes are again at risk, my home is at risk, my health is at risk all because of this companies unwillingness to have competent customer service personal, and questionable business practices. When a client call is transferred in my business we inform are clients that we are transferring them, we then inform the rep. Of the clients demographics. Clients do not have time to waste repeating information. I must remove my mortgage from Ditech, unless they are willing to act ethically, and professionally. I advise all Ditech consumers to record all calls, keep your documents in order, and consult with an attorney. When the proof is in our hands it is hard for any company to dispute truth, and hard facts.My regret is that I did not get an attorney 2 years ago, Others did and a class action was won against GreenTree, and restitution will be paid back to the mistreated customers. I will meet with Mr. Dixon president of Ditech to discuss my issues. I will give them a chance to correct this, if they are not interested then I will be forced to file an official complaint with the FTC and all other necessary agencies as well as take other necessary action as. I do believe in allowing a right to be wronged before reporting to a governing body.

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3 comments

Anonymous
#1105288

I unfortunately feel your pain my friend. My original lender was wonderful.

However, my mortgage was sold to Greentree without my knowledge and it's been a complete nightmare for the last 17 years !!! Always saying we are behind when we aren't, charging extra fees for this and that, rude and inept employees, etc. Complete nightmare ! We are just about at the point of letting them have the house and renting something elsewhere.

It's too much to deal with. And shame on their executives for allowing their company to be operated this way and their customers to be treated this way. I'll guarantee that half of the employees are barely educated. Three times they have asked us to send a post dated check.

We complied all three times. What did they do ? Deposited the check immediately and over drew my bank account. They are shameful and shameless.

My advice to anyone...make sure Ditech / Greentree is NOT the lender when you are offered a mortgage. If they are...RUN !!!

Do not sign anything with these people. You WILL regret it !

Anonymous
Newberry Springs, California, United States #1098851

Please contact me, you are in a position that time s not on your side if you want save home. I have paralegals ready to help and they have over 25 years in the industry of mortgage/real estate and over years fighting banks.

360-801-7763

Anonymous
#1098850

Please contact me, you are in a position that time s not on your side if you want save home. I have paralegals ready to help and they have over 25 years in the industry of mortgage/real estate and over years fighting banks.

360-801-7763

Dsull37749
I didn’t like
There unwillingness to answer questions, Discrepancies in amounts quoted change with each call
Reason of review
Questionable business practices
Loss
$19000
Review #771068 is a subjective opinion of poster.