Greentree Servicing

Senior Leadership condoned bad behavior, being rude, threatening to customers who where pushed into expensive loan arrangements for inferior manufactured housing. Mostly located in areas with hardworking people who may not have been business savvy to to protect themselves.

I remember one Saturday (end of the month) we had taken over Green Point, we had collected any and all past due amounts that was ethically possible. I got to go home, and released the collection staff. By the time I got home, which was about 40 minutes away, the Regional Manager (office manager) called me and said I HAD TO COME BACK because the company as a whole had not hit their collection goals. I went back but I refused to call the staff back as they had been dismissed for the Saturday.

Myself and the Manager sat there from 2pm until 9pm (couldn't call anyone after 9pm) no additional payments were collected, but this what the senior leadership wanted probably while they where enjoying their Saturday with their families.

we did all that and they closed the Pennsylvania office anyway. No ethics or standards here, just a free for all

My late husband and I were with Greentree beween 2006 and 2008. My husband would make sure that the rent was paid every month.

Then on October 17, 2008 my husband was killed in a rollover. I was devastated, and going through a lot of depression. My husband was the one who paid the rent. Because of PTSD and major depressive disorder, I was on Social Security.

The rent had been paid for Oct 2008. Then because I was unable to pay the rent for Nov, I panicked. On Nov 17, 2008, I started getting money for my husband's work related accident, but it was only going to be $719.00, and then it would go up the following months. I paid the $719.00 and told greentree if it would be ok to pay the balance later.

They said no. When Dec came, I had to ask for help from my family. I had the money in my checking account because Greentree would take the rent out that way. I went through *** trying to pay the rent, because I couldnt afford to pay $891.00 a month.

I asked greentree if there was a way to maybe get a loan modification, and I was told no. I then received a foreclosure, and was told to leave. This was embarrassing and humiliating. I ended up moving in with my sister.

I was denied access to the place I was renting.

I lost important things there, tht can never be replaced. I have waited 3 years to find out about the lawsuit that Greentree, but nothing has happened.

I have read a host of complaints on this site regarding Greentree Mortgage lending and I can completely empathize. My wife have outstanding credit and a fixed rate mortgage that we have never missed a payment on. Bank of America sold our loan to the greasy, slippery, scummy, "pay-day loan type"-loan sharks in April. After extensive research, we realized that the company is poorly run, run like a "collection agency", and with employees who are rude, oboxious, contradictory, and uninformed.

We had between the 1st and 15th of every month to make our house payment as stipulated in the original mortgage that we signed, yet Greentree lending was now saying that anything received AFTER the 1st of each was considered "late", and would be delt with as a "delinquent account". Essentially, they were saying there was NO "grace period" for payment, which practially EVERY lending institution allows for. However, after several phone calls with horrible Greentree reps, I realized that in fact of the payment was made before roughly the 15th of every month it was NOT late.

Greentree has sent us statements claiming we are a month behind when we have in fact PAID the mortgage within the alloted time (before the 15h of every month). The statements are delibertly confusing, threatening and alarming but are also FALSE. They have sent letters which are tantamount to "collection letters", and even have "collection agency" written on the bttm of the letter. As stated, my wife and I have a PRIME mortgage loan and outstanding credit, both of which are valuable commodities in this market. We have decided to get proactive concerning our mortgage and these hooligans-thugs-scumbags by complaining to EVERY and ANY agency having anything to do with housing or lending.

Here is a list of what to do "if" you are having trouble with these "s-bags".....

(1) Write a complaint to the Federal Trade Commission (FTC) immedately. They don't deal with complaints on an individual basis only as an aggregate. When they get enough complaints, they will take action. An important first step.

(2) Contact/complain to the Consumer Financial Protection Bureau (CFPB). This is a new agency, and they will act almost immeadately when they receive a complaint. They have been outstanding thus far with regard to Greentree.

(3) Contact/complain to the Office of the Consumer Credit Commissioner for your state. They recently received our complaint and have filed it against GreenTree.

(4)Complain to Department of Savings and Mortgage lending for your state. They take this stuff seriously, at least they do in our state!

(5)Complain to the Attorney General of your state. Greentree is engaging in deceptive trade practices and breaking a contractual agreement by making statements that payments aren't on time if they are paid after the 1st of each month, but before the 15th.

(6)Complain the district attorney for your city/county.

(7) Complain to the Better Business Bureau. Another black mark against Greentree.

(8)CHECK YOUR CREDIT! It's always a good idea to do a periodic check of your credit, but with an unscruplous lender like Greentree on the prowl, check it every 2-3 months. You can get an account with one of the big 3 credit rating agencies (Experian, TransUnion and Equifax).

(9) KEEP A REORD OF EVERYTHING! Make a folder and KEEP a record of EVERYTHING Greentree says and does. This includes ALL billing statements and ALL complaints.

Hope all of this helps!

My late husband and I were buying a home in Salt Lake. The mortgage had been taken over by Green tree.

The year was 2008. We paid the mortgage every month. Then on Oct 17, 2008, my husband was killed in a one vehicle rollover. I was devastated.

The mortgage had already been paid for the month of October. I thought Greentree would understand when I told them what happened to me husband, but they weren't. I was told that if I didn't pay the mortgage that the house would go in foreclosure. In the last part of December 2008, $891.00 was taken out of my checking, which I owed.

Then on Jan 2, 2009, $891 was taken out again by GreenTree. I had no money in the bank to support it. I had nothing but problems with Greentree. They made threatening phone calls to me, I ended up having an emotional breakdown and ended up in the hospital.

I never got any help to see if there was a way to stay in the house under a program. But I got absolutely nothing

The account representative never returned calls. I submitted a settlement request to close my account in early March 2017.

I received a correspondence stating that a decision would be made within 30 days. It now May 23, 2017, no decision yet. I've left repeated messages on the account representative voice mail. I've no received a single return calls.

Whenever I speak with a customer representative, they all say the same thing: I just sent your acct representative and his manager an email. I'm told repeatedly that the person that must review it is either sick, on vacation, or not in. I'm constantly told to call back the next day for a decision.

I'm repeatedly told that it's on the Vice President or President desk for a review. I've probably left 30+ messages and have received zero return call from neither the account representative nor his manager.

To save the reader time: HERE ARE JUST A FEW EXTRACTS FROM THE GREEN TREE REVIEWS POSTED IN ONLY THE LAST TWO AND A HALF WEEKS. (There are no positive or even mild reviews posted by anyone)

…The title company had it right but GT screwed this up, I am outta my mind with this..... Does anyone know of a class action suit against GT? Is anyone interested in filing a class action lawsuit?

…This company wasted so much money on paying people to harass people when their payments are just a few days late due to their change in payments that no one was noticed about. I'm sure there are laws against this action by this company.

…….have to Fight For!!! And the ongoing battle to get a statement!!! I will not stop until they start sending me a statement. I don't know what the *** is going on with my account for past 2 years!!!

Greentree has been my mortgage company twice now, not by choice but by someone selling them our loan. They are rude and disrespectful.

…..I have paid this loan for over 10 years on time, not once late. I cannot get one single person to help me with the unjustified late fees and interest. How can a bank get away with ripping off their customers? I will never ever do business with them again and will make sure every person I know avoids them as well. I am in real estate so I will make sure it gets out there how they rip off the customers and refuse to make their errors right.

……….We sent a payment via Western Union. They keep saying it was not received but western confirms it was. Keep getting calls saying it wasn't.

... The daily calls (at least 6x a day), the rudeness, unprofessionalism, numerous reps that have different solutions/requests. Reading a lot of these reports here, I cannot believe these people are human... They have no remorse and are monsters.

….I am just trying to get caught up on my payments but I am getting lied to constantly. They are unethical in every sense of the word. And what they are doing should be illegal.

… I contacted the company and got a payoff figure and mailed a check for the payoff amount on Thursday January 22nd 2015. These people are crooks. Don't under any circumstances do any financial business with this company. This company should be investigated by the federal government for fraudulent activities.

…Very rude ugly people when we are the ones making their pay checks happen. According to them there are no supervisors just managers. Really I don't believe that for one minute. If anyone is considering using Greentree I advise you to use someone else. God forbid you ever get down and can't pay one month cause they could care less.

…When I have them both, I am turning them over to my AG Consumer Protection Division. I'm from the days of "honor and integrity". Sadly, sleazy companies like Greentree AND BOA have neither.

…Their website messaging service isn't working likely because so many people are writing in and complaining! I hate to think about how many people they are currently harassing for no reason. Not surprising that there are Facebook pages dedicated to the terrible customer service continually provided by Greentree.

…to date NO response as to what they've done with our money. ALSO filed complaints with NC Attorney General's office and the Consumer Financial Protection Bureau - ANY of you reading with issues should do the same.

…I sure hope there is a lawyer that is seeing all these complaints that would want to bring a class action law suit against this company on our behalfs to try and take down this bank. Please add me to this law suit. Send me a message on Facebook or via email I used here to file a complaint... Waiting to see if they send anything else. If they do I plan to send a letter by certified mail to them to stop Any further attempts at contacting me!

…The supervisor was unbelievably unprofessional and rude. I ended up terminating the phone call. I would encourage anyone to avoid this company at all costs. I didn't see a single good review out here.

…Greentree offered me the HARP program back in September 2014… I wonder how many HARP loans have actually reached the people who need them most or is it being misappropriated for repeat bogus appraisals and wasted manpower? I am crying for help and I do not know where to get that help from.

…When I try to "contact" via online complaint, it simply will not go through. OBVIOUSLY Greentree does not care. And why should they? Based on other reviews, NOBODY is happy with them but it does not seem to matter. They obviously do not rely on people CHOOSING them. I hope they sell my mortgage soon.

…Two weeks pass, I call and OF COURSEEEE they never received my papers. The same game all these mortgage companies play. Someone really needs to shut this place down! How many homes have they taken by doing what they do?!

…They try to pressure us into auto-bill pay, but there is absolutely NO way we are giving Green Tree access to our accounts. Unfortunately, refinancing with another lending institution isn't an option, so we will be seeking legal advice to see what our options are

…My mortgage company was issued to Greentree…you can never get through and when you do, they are rude, disrespectful, distasteful attitude and cruel…This company needs to shut down and be investigated for fraud...

…They just ignore us and kick a middle class family with 3 kids out to the street. What has this world come to?

…Come to find out the house had sold that Monday and he was actually in Jonesboro signing the papers while he was talking to me. He is nothing but a LIAR!!!!!!

…They bombarded us with offers to refinance and lower our payment, and finally when we called, I spoke with a rep who said my husband qualified, so we ran his credit, he said he'd get back with us. He never called

…We never had to deal with such an incompetent, inexperienced, and unprofessional company and its people… The ladies on the phone either hang up on us or they do not know what they are talking about and cannot answer ANY of our questions. We were told everything would stay the same as we had with the CitiMortgage, but it is a total opposite from what we had and what we have to deal right now. The WORST company ever!

…I have been with Green Tree since 1998. This company is the worst I have ever seen.

…They (Green Tree) are aggressive and intimidating, demanding and rude. I pay within the grace period, never after. The only reason to calls is to intimidate. Complaints can be filed with: http://www.consumerfinance.gov/complaint/.

… Citi Mortgage sold my mortgage to Greentree. We had direct deposit with Citi Mortgage and was unable to get it set up online with GreenTree. They are very unprofessional, insulting, rude... I couldn't believe that this is a real company... Uncivilized, primitive, gangster and mob style...

… We had a Citibank mortgage for 12 years before Green Tree came along and we NEVER had a customer service issue… I have NEVER had such POOR customer service from ANY mortgage company (we have had numerous mortgages and homes). If any one has the chance to refinance- DO IT!

… My wife and I feel that Greentree was fraudulent in requiring insurance premiums for a non - existent policy, and used our money for their benefit, at our expense.

…Greentree had me send information in over and over again and never do anything with it. Once they said it was in underwriting and that was a lie too. Spend hours on the phone - 100% run around. Lots of lies...

… Our mortgage was acquired by Greentree from Bank of America in mid 2013. We did not ask for this and in the approximate year and a half, have been unhappy with their services.

… Greentree called…they were rude, refused to speak to my wife even though I gave them permission. They hung up on her.

…Class action needs to happen and they need put in their place. These people has caused a lot of mental anguish and disruption for my family. They put words in my mouth and tell me I say things I never said. They have treated us with intimidating, lying, demanding, ignorance, rudeness, acted very childish, immature non professional behavior, etc.

*There are dozens of pages more of negative reviews, if you care to read them…

I purchased a mobile home from a private party under contract for deed for $28.000 any money put into it constituted down payment i put $13.000 in repair along with $14.000 for a new roof and siding do to water leakage .paid the $28.000 off not including the repairs . called Greentree and asked were ny title was .

They said Brian Jscibson lied to you about the amount owing as well as the very high interst rate in this loan . Brian also told us not to give you aby information . 1 week later Greentree started calling me from 8:30 am till the evening 10 plus calls aday monday- Sat. I was going through Chemo and it was Christmas time .

i called Brian the one i did the CFD with asked him what was going on i said i paid this off . he said so i lied i said you told me that the loan payoff was $28.000 i said you lied he said so what i dont give a blank let them forclose i have a nice home to go to . i m a single Father of 3 small Sons at the time . being sick i was getting calls from Greetree every day 10 plus one day i was at my Dr.

Appt and my 12 year old so answerd the phone with my Mom listining on the other phone Charity said let me talk to your Dad i know he is home . my Son said no he was not so Charity from Greentree called my Son a litle *** lyer. So my Mom said somthing to her and Charity hung up . when i got home i calked Charity not happy at the time her responce was i dont give a *** what you think .

i said i have no money to send you it took me a year to save up for my sons Christmas presents . Charity said take them all back and send us the money you get from returning the presents . or i will send you a nicly christmas wrapoed with a bow on the letter present for you of the forclosue. She had me on tears so i had to hang up .

sick as ibwas it took me 9 hours to return all my 3 sons Christmas gifts . than i sent Greentree the check minus $36.00 . at the time and still to this date i am on Sochial Security Disability . so for the next 5 months Greentree called and left basty rude message .

i had wrote them my nane is not on any loan document at Greentree you have no rught to be calling me at a so stop the calls right now . they egnored me a kept the calls up .paid the $36.00 . my original payment was $309.00 per month they called and said your paynent is now 335.00 for the forced place insurance . over a period of time the kept uppin my paynen to $355.00 per month i said what for we csnt tell you .i was forced by them to send 7 months worth of mortgage payment at a time or they would forclose .so i sent them 4 months ago i missed a payment du to visiting my Mother who had a bad stoke i was spending 400 a month on gas cause they live an hour east of me calked the corparatw office and asked them what my true payment is they said $345.00 a month they said theycwere just tryin to get more money thst whatcwa do Thr Carver County i talke with the Procicuter told him my story .

the prtacuting this case said both green tree and Ditecr andcBrian Jacobso thtey are all guity og Felony fraud covictions for what thet both has caused my badcdepression cact sleep nor funktion.please help me i pray you or somone cachelp me to make both partys accountable .i want to get involved in a class action lawsuit against Greetree / Diteck and Brian Jacobson for all the enotional pain they have caused me in my life this is my home and i will never walk awayx from all the money i have put into the home. .I pray you will read this post i pray for your help please please help me ther is. So much more i need to tell you.

Thank you andcall GODS BLEESSINS Thank you Troy Flynnn phn. 952-451-****

Our mortgage was originally with GMAC, in 2011 it was sold to Greentree. We pay our mortgage bi-weekly and the company we used for GMAC said they can send our payments to Greentree. Everything was set to go.

First few months all was OK. I get a call from my husband saying did you pay the mortgage? I said of course it auto drafts and get sent out. Verified with bank funds withdrew, verified with company that sent that it was sent out on time, it was.

Greentree had the payment but just did not post it. They called and demanded payment which we refused due to they had it. This went on monthly with the threats, and "missed" payment.

We then get our statement advising that for escrow we have to come up with an additional $680.00 for taxes and insurance. I said how as there was no increase in either?! Our mortgage from GMAC was about $900/ month after 18 months with Greentree it was $1150.

We refinanced with another company and pray our mortgage is not sold again. If possible refinance and get away from this company.