GMAC went bankrupt and my mortgage was sold go Green Tree. They sent me a letter saying since I didn't have homeowner's insurance they were purchasing insurance for me.
I received a letter stating that my premium was $1,905, and another letter for earthquake insurance stating I needed to send them $13,000 premium on that alone. I have tried calling 4 separate times and each time I get completely incompetent customer service reps who could care less whether they help you or not. I asked where I could fax proof of my homeowner's insurance with USAA and was given 5 different fax numbers so I sent proof to all the fax numbers and asked that they call me when they fixed the problem. Never heard a word.
This is the most inept lender I have ever dealt with and I am trying to get refinanced with a more competent lender. I also note that there are so many complaints I have found online complaining of the exact same problem as I have listed here. It is absolutely scary and I am reporting them to the Better Business Bureau as well as trying to let certain media know about all the customer complaints with Green Tree.
Pathetic. If you are with Green Tree I urge you to find another lender.