I have read a host of complaints on this site regarding Greentree Mortgage lending and I can completely empathize. My wife have outstanding credit and a fixed rate mortgage that we have never missed a payment on. Bank of America sold our loan to the greasy, slippery, scummy, "pay-day loan type"-loan sharks in April. After extensive research, we realized that the company is poorly run, run like a "collection agency", and with employees who are rude, oboxious, contradictory, and uninformed.

We had between the 1st and 15th of every month to make our house payment as stipulated in the original mortgage that we signed, yet Greentree lending was now saying that anything received AFTER the 1st of each was considered "late", and would be delt with as a "delinquent account". Essentially, they were saying there was NO "grace period" for payment, which practially EVERY lending institution allows for. However, after several phone calls with horrible Greentree reps, I realized that in fact of the payment was made before roughly the 15th of every month it was NOT late.

Greentree has sent us statements claiming we are a month behind when we have in fact PAID the mortgage within the alloted time (before the 15h of every month). The statements are delibertly confusing, threatening and alarming but are also FALSE. They have sent letters which are tantamount to "collection letters", and even have "collection agency" written on the bttm of the letter. As stated, my wife and I have a PRIME mortgage loan and outstanding credit, both of which are valuable commodities in this market. We have decided to get proactive concerning our mortgage and these hooligans-thugs-scumbags by complaining to EVERY and ANY agency having anything to do with housing or lending.

Here is a list of what to do "if" you are having trouble with these "s-bags".....

(1) Write a complaint to the Federal Trade Commission (FTC) immedately. They don't deal with complaints on an individual basis only as an aggregate. When they get enough complaints, they will take action. An important first step.

(2) Contact/complain to the Consumer Financial Protection Bureau (CFPB). This is a new agency, and they will act almost immeadately when they receive a complaint. They have been outstanding thus far with regard to Greentree.

(3) Contact/complain to the Office of the Consumer Credit Commissioner for your state. They recently received our complaint and have filed it against GreenTree.

(4)Complain to Department of Savings and Mortgage lending for your state. They take this stuff seriously, at least they do in our state!

(5)Complain to the Attorney General of your state. Greentree is engaging in deceptive trade practices and breaking a contractual agreement by making statements that payments aren't on time if they are paid after the 1st of each month, but before the 15th.

(6)Complain the district attorney for your city/county.

(7) Complain to the Better Business Bureau. Another black mark against Greentree.

(8)CHECK YOUR CREDIT! It's always a good idea to do a periodic check of your credit, but with an unscruplous lender like Greentree on the prowl, check it every 2-3 months. You can get an account with one of the big 3 credit rating agencies (Experian, TransUnion and Equifax).

(9) KEEP A REORD OF EVERYTHING! Make a folder and KEEP a record of EVERYTHING Greentree says and does. This includes ALL billing statements and ALL complaints.

Hope all of this helps!

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Great suggestions - also stop paying with a personal check.

They use the routing number from your checks to post payments, hence only partial payments made and then they can claim that you didn't pay on time or in full each month - stop these bastards in their tracks:

Place a STOP PAYMENT order on Green Tree Now Known As DITECH through your bank. It is a one time fee $25 - $50 depending on the Bank.

Get a Cashier's Check each month for the amount you want to pay and allocate extra monies to be applied to your principal.

Cost: $3 or so each time.

Make a photocopy of the Cashier's Check and Statement before you send payment.

Prepare a Certified Mail (Green Signature Card with corresponding tracking receipt) - Make photocopy of this also. Mail payment via Certified Mail. Maintain chronological records of every payment and correspondence from Green Tree NKA Ditech. Some might think that it isn't fair to have to spend money to protect against a predatory collection agency - I agree, it sucks, but if you don't take steps to protect yourself these criminals could take everything you have worked for.

I say Invest in Yourselves and Your Futures: You deserve to Enjoy ALL that you have created: Yes, spend $25 one time fee to place stop payment against Green Tree KNA Ditech- they will no longer have legal access to your bank account.

The $3 Cashier's Check fee and Certified Mailing $6 to $8 are well worth peace of mind Because the Cashier's Check is FDIC drawn, the Ditech creeps will be less likely to "lose" it - Federal Deposit Insurance Corporation rules apply. File complaints with the FDIC https://www.fdic.gov/consumers/assistance/protection/Debtcollection.html

Colorado Springs, Colorado, United States #935233

I got dumped on them when GMAC (another bottom dweller went under) and I had problems from day one. But I kept a file, I corresponded with them-never called-you NEED documentation, and a paper trail.

Citing RESPA about everything they were doing WRONG. They had me in arrears constantly, though I was paying. They had the WRONG escrow amt, though they were provided with statements from the assessor and my insurance carrier. They were posting partial payments.

I took the file directly to my congressman and said ENOUGH. These people are vultures, incompetent and I want intervention. Then I did as this other person did, I filed complaints with EVERY known source I could. If everyone would COMPLAIN, constantly to every known entity about how SHADY and underhanded this "company" is.

It would get them fined, and shut down. So please get governmental people involved, the MORE the better. Let them know you as a consumer do NOT deserve to be DUMPED on criminals to service your loan when you have NO say in who can service a mortgage.

We the People should have CHOICE in who does this, not be DUMPED on a "company" that has a "F" rating with BBB, and every OTHER consumer advocate group. Time the government ENDED their fraudulent activity towards We the People!

Ville Platte, Louisiana, United States #932788

They want to charge $12.00 to pay on line. What snail mail century are they in. I called and requested they to sell my loan to ANYBODY else and they diffantly do NOT want you to pay extra or pay EARLY.


something else that should be listed as one of their hidden fees 8.00 a day if payment is considered late is what they will add on to your loan. there may be more hidden fees. worth checking out.

Denver, Colorado, United States #855540

Good suggestions that I will implement.

Has anything been resolved for you as a result of filing all these complaints? I have been dealing with GreenTree's incompetence and rudeness since they acquired my loan several months ago, and am still waiting for them to sign over an insurance check so that I can start repairs on my roof.

San Antonio, Texas, United States #813934

I over paid my current monthly mortgage by .11 cents, but have been told that they only received a total of .11 cents for said payment. Straight to the point, I use online bill pay, All my payments are rounded up to the nearest whole dollar figure..

It works great for me, period. They don't get it, do they ?


We have the same *** up people with this greentree We have done everything we can to try to make this right and still have the *** so I'm going to try some of this and see how far we can get if not I'm going to the news and push it as far as we can I'm sick of this *** house payment went from $500 to $796 a month

:( http://www.pissedconsumer.com/reviews-by-company/greentree-servicing/how-to-deal-with-greentree-mortgage-company-20130504405668.html#


it was a scam to begin with during the yr's 2000-2008 before stock market crashed giving out these made up triple A ratings ,{fake package they slap together }on people to give them ,almost anyone a loan to capitalize on the poor sob's, clean them out ,owe us forever ,we are selling your loan anyway & taking ours "money' right off the top .scam artist ,devils at work ,sign here .it will catch up to them all soon ,living like kings and queens ,there bottom will drop out too.. cant keep scamming people ,big banks did this too ,was all a plan ,it ruined the economy ,hurt lots of good people ,let the government get on them they are about to pay big time ,& jail time .hope we all get letters or are getting letters to have all are mtg's re:done honestly ,properly .oh PMI .did the big banks have both hands out during the bail out on collecting there ?


I filed a complaint to BBB. Their response back was to blame a third party name Melon bank.

They said Melon bank should report the payment within 24 hrs. I think they just bullxxx me. People please file complaint to BBB. We can put them out if we have enough man power.

Plus it is fun to see how they come up with response to the compliant. Very creative liar!!

Rapid City, South Dakota, United States #721348

Excellent Advice! I worked for them *** bags.

Everything you say is true. The people who last with that company are rude, arrogant and liars. They would make us collect and tell people they were late after the first. I have heard numerous complaints from customers about collections tormenting them after one day after the first.

People do have to the 15th before their mortgage is considered late and subject to late fees and credit reporting. They made threats which are meaningless. I advice to come back at them that you got to the 15th to get mortgage paid and hang up on them. Green Tree employees are trained to treat their customers like ***.

I was fired because I would not go along with treating people like *** and actually trying to help people solve problems created by them crooks.

My morals could not allow me to treat people they way they do or lie to them constantly I think your advice will help put Green Tree out of business. They are crooks and *** bags

Cumberland, Maryland, United States #721331

Thanks for the ideas I have already complained about this abomination to the BBB, I am almost convinced they are somehow holding mail with payments to assess late fees. Thinking about going the route of automatic bill payment.

And yes I will be complaining to all these agencies. I would like to set a precedent that on any new mortgage I take out to stipulate can not be sold to Green Tree as term of the contract.

to Tim Rapid City, South Dakota, United States #721803

When I worked there people would call who mailed payment in plenty of time and it was delayed in posting. I do believe they received payments and it would not be posted when received I would advise not to mail payment.

To avoid their western union fees of 12.00 If you have a bank with bill pay do it electronically from your own bank but always use the Pallatine Ill address that is the only address that takes electronic payments. That way your bank and you have a record and make sure it is paid by the 15th

Fair Oaks, California, United States #693397

I took it even one step FURTHER! I re-financed to "fire" Greentree, and did so for all of the above mentioned reasons.

I have "stellar credit" and do not pay late! Never have, never will...and got those same "late payment" notices. "Collection Agency" noted on monthly statements is TOTALLY UNACCEPTABLE! I fired them!

I "complained" with my checkbook and now have my account with Shore Mortgage.

Eugene, Oregon, United States #691656

I decided to make my mortgage payments from my bank, online, to Greentree. Never go to the greentree site and expect to pay.

YOu cannot prove it or track it and their site is frequently down, especially at the first of the month. Only go through your own bank and meet with your banker. Ask them to prove to you they have a "proof" of delivery. My bank does.

So far, all is well. Good Luck.

to sunny Sioux Falls, South Dakota, United States #692480

that site is joke worked there always not working if you did not pay on first could not make payment on there wanted there 12 western union fees

Charleston, South Carolina, United States #686356

I am having a horrid time with Greentree. BAC sold my mortgage to them, (do not understand any of that) and my mortgage has gone from 1150 to 1700 with no explanation.

Thank you for the advice.

to Anonymous Sioux Falls, South Dakota, United States #692479

its seems never an explanation I worked in rapid city was fired cause didnt throw people under the bus People problem never solved just passed around they did what they wanted with people got fired because emphasized with borrowers no recourse to anything just told to tell them it is being researched they are crooks and shady

to Anonymous Sioux Falls, South Dakota, United States #692482

Customer service reps could not figure it out and explain no one able to explain maybe should get class action against them work there always threw people under the bus

Richmond, Virginia, United States #676854

Green tree tried very hard to make me do bank draft on the 1st of every month. They tried to scare me by posting my payment on 17th, but I sent check out on the 7th.

They meant to hold my check. I fell for it one month thinking check lost, so I paid $12 to pay by phone. That is how they get your money. They want to have control of their finance on the 1st of every month.

Otherwise they will hold your check til the last day before they late fee. They want you listen well like a puppy.

to Anonymous Sioux Falls, South Dakota, United States #692484

worked in rapid office people would make payment and not post for days would send bogus statements to customers with inaccurate info would say payment not received before statement went out but not always true intimidate people to pay people have a 16 grace period but that don't count with green tree they would get their goons on you after the first good payers were harassed glad fired for not sucking up to their devious ways throwing people under bus with no recourse

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