Greentree Servicing - I couldn't make a payment and my home wasn't in foreclosure but sent because I wouldn't allow the rep to talk to me in a nasty tone

I called to make a payment but the rep wouldn't allow because i didn't have my debit card to do the transaction. I was told by my acc rep that I could do a check by phone payment but this rep wouldn't allow me to. she was so nasty until I had to return in a screaming tone to stop her. She put me on hold and never returned my phone call. i tried several times to reach out to my account rep but never get returned phone calls. Instead of your reps trying to help me save my home they were so nasty and evil until they sent it to an attorney. No one in your company would give me info to the attorney's office, I had to research it and for myself. When I called to tell Greentree that I paid the money to the Attorney's office they were speechless. I hate the Loss Mitigation Department and I will do all that is within my powers to have an investigation on what I experienced. I too have the recorded conversations for my records and I plan on airing them on social media so that the world can know that Greentree Servicing lacks professionality.If I could have gotten in touch with the department on that Friday I could've avoided paying the Attorney fees and the worry of losing my home dealing withe unprofessional Reps.
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ID
#610223 Review #610223 is a subjective opinion of poster.
Location
Birmingham, Alabama
Service
Greentree Servicing Mortgage
Cons
  • Charges for online payment
  • Way i was being treated
  • Rude
Reason of review
Bad quality
Loss
$491
Preferred solution
Let the company propose a solution

Greentree Servicing - Greentree SUCKS

1.2
Details
This is the worst company I have ever had the "pleasure" of dealing with complete *** on the phone, so rude, I became behind on my payment and at first I was trying to work with them, they demanded a payment on the 6th I CLEARLY told them I did not have the funds until the following week, they tried to tell me it would be better for them to try to process a payment and let it get rejected by the bank for NSF, ridiculous way to do business but they took themoney and I was short on my other bills they dont care, they call non stop and leave rude msgs but when you have the pleasure of speaking with Scott he insists he knows your situation and tell you what you are going to do, what I am going to do is never pay this *** company another dime, let them foreclose which they also told me they would make that extremely difficult for me. there is no pleasing them you do what they ask and then its something else, they will drive you nuts with the multiple calls. I am saving all of them and their rude *** messages to take to court for harassment.
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1 comment
Anonymous
#962566

The worse customer service

sent me a billing statement saying I was pass due, when I call to complain the told me it was a computer mistake and they couldn't send a new one.

ID
#609380 Review #609380 is a subjective opinion of poster.
Location
Kingsport, Tennessee
Service
Greentree Servicing Mortgage
Cons
  • Rude
Reason of review
Problems with payment

Greentree Servicing Mortgage Review

Won't send me a payoff letter and they put my whole mortgage pay towards escrow.
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ID
#608261 Review #608261 is a subjective opinion of poster.
Location
Owings Mills, Maryland
Service
Greentree Servicing Mortgage
Reason of review
Problem with delivery

Greentree Servicing - Final payoff amount due.

We sent in the final payoff amount and now they keep saying that they have not received it. This is total bs. We paid off mortgage early and now this last payment is holding up our deed. Wtf. We deserved to be treated better than this. Someone better seriously start investigating what is going on with this company. That cashed our last payment check and we even wired the final payment after they kept insisting that they did not get the check. Wire went through. 60 minutes might have to be called. I cannot understand why this is so difficult to understand. Do not ever do business with this company.
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1 comment
Anonymous
#956810

I paid my mortgage off in FULL with Green Tree as well. For 3 months I called in to ask why things were not resolved.

They assured me that it was a computer glich and would be resolved in a couple days. (This went on for three months) Finally, after 5 months I received a letter saying I still owed $6500 and fees of $23 per day were accruing! That is where I am at today! No resolutions, and they won't return my phone calls!

Meanwhile my credit score has dropped 150 pts in the last month because they reported me delinquent!

ID
#605991 Review #605991 is a subjective opinion of poster.
Location
Spring Valley, California
Service
Greentree Servicing Mortgage
Reason of review
Problems with payment

Greentree Servicing - Mortgage Review from Crystal Lake, Illinois

1.0
Details
After 2 years of attempting to sell my house after my second mortgage was sold to green tree, they jerked me around so much with the pay off that i ended up losing 3 sales. It took almost a full year before i got it settled with them. I lost time and alot of money !! Not to mention they were unbelievibly rude !!!!! Complete *** !! That was 5 years ago, now i am looking to purchase a rental property as a second income and guess what, Green Tree Servicing is showing up on my credit report still as not paid. Hate those people
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ID
#599788 Review #599788 is a subjective opinion of poster.
Location
Crystal Lake, Illinois
Service
Greentree Servicing Mortgage
Reason of review
Order processing issue

Greentree Servicing - Where's My Money

1.0
Details
I not only hate and despise I am in all ways totally disgusted with the service from this krap hole of a Mortgage company. I bet they still tie helpless mortgage holders to railroad tracks to get their property. My garage burned down last October. When the Insurance company sent me the check I deposited it in my bank to start rebuilding. I had already lined up a builder for the garage, and was ready to order it, when GT ordered the bank to give them all the money. Is that how they all do it? Anyway I had already used some of it to replace my car, which I needed to get to and from work. So I had spent about 9000 on various things as well. and to pay for the cleanup work. They took it all and left me with a negative balance of 9000+ dollars. That really made my December a dream. They only pay contractors 1/2 up front, so unless you hire a big name contractor, who can wait on all the money after the job is done. The siding guy for my houses that got damaged in the fire as well, was ready to go, but delays by GT and only getting half up front he was unable to fulfill the contract and a month later I am still trying to find someone else to do it, as well as my burned fence and ruined windows. If you ever have a fire, find out what the deal is with your insurance company first. I would refinance in a heart beat but my income is so low, (Thank You Obama) and no mortgage company will look at me. Also the government run programs. I just have on word. Obama. Man it hurts to even type that name. GT must be government run, for as incompetent as they are.
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5 comments
Anonymous
#955227

When you have a claim your mortgage companies name is on the claim check as well. They are required to sign the check before you cash it.

Get real, either you forged GT signature or your bank illegally accepted that check.

You knew what you were getting yourself into. It was for your roof.

Anonymous
#951623

Your homeowners insurance is for your home-not your car. It's to pay to repair your home.

What *** would pay a contractor in full up front? You are mad at yourself!

Anonymous
#950673

Not a believer is Obamas hope and change???? Me either.. I believe the Obama ad is actually responsible for allowing companies like green tree to continue ...all his *** government programs are causing more foreclosures ...how the *** did this no nothing get elected twice ??????

Anonymous
#951624
@PissedConsumer950673

Quit blaming others and pay your bills!

Anonymous
#951710
@PissedConsumer951624

Trey or seay...you are of course the same person commenting on this ...you really need to get back to work harassing your customers at greed tree where u work and stop harassing people on this site...does greed tree pay u extra for posting *** on these kind of sites? Or are such a *** loser that u have nothing better going on in your life? Maybe u should do the world a favor and die

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ID
#599676 Review #599676 is a subjective opinion of poster.
Location
Seattle, Washington
Service
Greentree Servicing Mortgage
Cons
  • Will not work with you
  • Nearly impossible to call
  • Delays in response
Reason of review
All of the above should be a choice.
Loss
$27000

Greentree Servicing - Should have paid the $40 for a wire transfer to pay off the loan

sent GT their payoff figure by cashiers check 1 week ago, they say they have not received it and that "the mail is slow" . sure, blame the usps for your ineptness. after reading all these reviews, I can just see it now. my happiness of paying off my mortgage and getting away from them is going to be a problem. stay tuned, i'll give an update in another week. I sent many "extra principal" payments via usps to them and it never took this long. why do I have a feeling something so easy is going to be a HUGE problem?
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1 comment
Anonymous
#949868

Please keep us informed. As frustrating and difficult dealing with them is, I have a sneaky feeling getting away from them is going to be the hardest of all.

ID
#598076 Review #598076 is a subjective opinion of poster.
Location
Deer Park, New York
Service
Greentree Servicing Mortgage
Reason of review
Problems with payment

Greentree Servicing - Horrible Service

1.0
Details
Our Loan was sold to Green Tree in May of 2014 and I am positive they don't EVER look at what they bought. Right before our loan was sold by another 1 star company to Green Tree We bought better property insurance and cancelled our current one. We were to receive a refund from our original Company. But company #1 paid for our new improved insurance and also used our escrow money to buy an additional policy. We got no new escrow statement and our payment stayed the same despite that the 2nd policy (they bought) was actually less money than the one we cancelled. Therefore going by their own records , they were over charging us.It was like they just copied the other company's statements I guess hoping they were accurate?? I finally realized there was a big problem when we did get an escrow statement and it was incredibly short and they raised our house payment significantly. They were clueless, and I had to go back to the company they bought the loan from to figure out what was going on. On their website in our escrow statement it showed that they paid for our new policy and another one. Their was ONE line between the purchases of both policies. Then I was told over the phone.....so many things that it would have been funny if it wasn't happening to me. When I called on the phone never could get through to a higher supervisor. I was told things like "I'm sorry, your account does not exist...several minutes later "oops musta made a typo..." "Sorry can't help you, my computer just froze", "are you sure your account is with us? Can you repeat your address for the 70th time"?, Oh, I can help you, my supervisor is here....I don't see a new policy, just XYZ....to which I hear the "supervisor" say "She's probably just a dumb broad that went out and purchase a new policy and didn't inform the mortgage company". Well Mr. 'you must not be smarter than a 5th grader'....Get on the phone and talk to me and this dumb broad will tell you that my agent has sent the papers to you 3 times on 3 different occasions, and in front of me I have 3 separate reply from your company stating that you have received the paperwork! Can you read?? I finally got the money back from the insurance we never asked for or wanted....why they sent it us , I do not know, because my very clear instruction was to send it to you and I don't know if we got the month and 1/2 credit back from our original insurer. Problem? I call you and am kept at the front line, talking to a person who couldn't have possibly graduated from high school because they don't understand the issue and furthermore don't know how to use the computer they are on. Meanwhile, we're going on month 6 or 7 of paying at least $100.00 over what our monthly payment should be. If I'm lucky enough to get them to transfer me to supervisor, EVERY single time I get disconnected/hung up on. I cannot even get on to Green tree's website...when I try to log on it just says "We're sorry, something seems to have gone wrong". PLEASE will you sell my loan to a BANK, before you drive me insane. I have NO idea how you even stay in business......
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1 comment
Gwyndolyn
#949231

Had the same type of ordeal. These are criminals.

I have nothing,zero to say that is positive. Thousands of fake companies, fake types of businesses, pretending to be banking attornies.

These are federal crimes. Sadly, some of these individuals were permitted by the US government to work for these fake individuals.

ID
#595759 Review #595759 is a subjective opinion of poster.
Location
Fishers, Indiana
Service
Greentree Servicing Mortgage
Cons
  • Charges for online payment
  • Delays in response
  • Lack of customer service
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Let the company propose a solution

Greentree Servicing - Subordination agrrement

I have request green tree to sing the subordination agreement they said that we have to have a settlement in order for them to sing that agreement I greed to pay them the amount of $10,000.00 one of their rep his name is path told me that soonest the get the $10,000.00 they will sing the subordination agreement so this is my night mare they haven't sing those papers that needs to be sing in order for me to get my loan mod from my fist mortgage company its being three months I call them and seems like they don't know anything
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ID
#594103 Review #594103 is a subjective opinion of poster.
Location
Bell, California
Service
Greentree Servicing Mortgage
Cons
  • Worst company ever
Reason of review
Poor customer service

Greentree Servicing Mortgage Review

Hello I have a question about our mortgage payment our mortgage payment is only one month late. Yesterday, I told them we will pay 2 payments which is January and February but they keep saying no I don't know what to do we don't have funds available.
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ID
#589056 Review #589056 is a subjective opinion of poster.
Location
Kenosha, Wisconsin
Service
Greentree Servicing Mortgage
Reason of review
Problems with payment

Greentree Servicing - Mortgage Review from Tampa, Florida

I was treated very rudely by 2 of the green tree employees and even hung up on. Yes I even agreed that I was 15 days late on my payment and explained to them that I've had SEVERAL unexpected deaths and funerals to pay for in the family and now my grandmother is making her exit of this world as we speak. They didn't want to hear it but repeatedly asked where my payment was. Didn't even make suggestions as to what they could do to help. I have never had a problem with any mortgage company for the last 10 years and now since i was tossed over to green tree, its been nothing but trouble and stressful. On top of this, my payment is supposed to be lowered because my insurance is now cheaper and they proceed to tell me that my payment will not be lowered and has no explanation as to why. These people are the most disrespectful and rudest I have ever dealt with in my entire life. Igave them a date that I would make my payment (which is in 2 days) and they tell me they need it now and we will stop calling u and then said "well we will start the next step" and hung up on me. Really?? Thank u so much for all your support and really caring about your customers....HA!!!! I pray for these people!!
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1 comment
Anonymous
#1003310

Your home should be your primary priority. Sounds like you're one of those people who makes excuses when paying your bills

ID
#588451 Review #588451 is a subjective opinion of poster.
Location
Tampa, Florida
Service
Greentree Servicing Mortgage
Reason of review
Problems with payment

Greentree Servicing Mortgage Review

Greentree called me trying to foreclose my house for 7 cent where do they do that at these folks are a trip I should have read up on this company before I bought my house
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ID
#585023 Review #585023 is a subjective opinion of poster.
Location
Atlanta, Georgia
Service
Greentree Servicing Mortgage
Reason of review
Not as described/ advertised

Greentree Servicing - RUDE, POOR SERVICE, IGNORANT FEES

1.0
Details
I did not choose to do business with Green Tree, they purchased my account from Citimortgage and have made it a horrible experience. They don't accept payments online unless it is the full payment amount, and they charge $12 for online payments (not free like every other real bank). Who charges to make payments anymore, in 2014? Not only do they not return calls or respond to your online request for service submissions, they have horrible representatives who clearly do not have ears to hear anything you have to say. They need to implement training in customer service and learn how to talk to and listen to people as if they are actually human beings. I only get connected to the most rude person I have ever encountered Sharon or Sharonda. How about if you do not like your job, get a new one, because some of us are looking for work and while people like her get paid to be rude, inhumane and hang up on people. I don't know how it is possible for you to think that is any kind of service other than horrible service.
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ID
#571341 Review #571341 is a subjective opinion of poster.
Service
Greentree Servicing Mortgage
Cons
  • Charges for online payment
  • Rude
  • Lack of customer service
Reason of review
Problems with payment

Greentree Servicing - Trying to steal my property and extort money

I was thinking about refinancing went though the app process and when they sent a man out for me to sign the loan papers so as I' m askingquestion' s the guy became frustrated because I did'nt sign as quick as he anticipated so I kept on going though the paperwork and ran upon a quit claim deed so I asked what is this for so he said that's normal liittle did he know that I know what a quit claim is about so I told the guy I was no longer interested in his loan and ask him to leave my home I put in writing I want to rescindthe deal I did everything I was suppose to do as a result of that they have came up with all kind of problems with my mortgage payments now they have it as if I"m behind on my payment's and I've never missed a payment I would like to sue these people and send them a msg that these kind of practices cannot and will not be tolerated.
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ID
#571109 Review #571109 is a subjective opinion of poster.
Location
Kansas City, Kansas
Service
Greentree Servicing Mortgage
Reason of review
Problems with payment

Greentree Servicing - Mortgage Review from Seattle, Washington

Greentree needs to be sued for robbing mortgage loan payees. They deliberately don't answer their phone or have phone service 24 hours to steal from people. The federal consumer agency needs to be contacted so the us justice dept can begin the class action suit! Greentree employees are thugs and all should be investigated by the FBI!
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1 comment
Anonymous
#927346

They are lower than ***. Everyone should withhold their payments and go on strike against them!

They overcharge and hide it in payoff statements, then they won't give you a detailed statement showing all items and charges. So, they are clearly hiding their ripoffs.

And their Brent Lindahl is a piece of garbage. I'm meet up with him and he's going to be sorry.

ID
#569668 Review #569668 is a subjective opinion of poster.
Location
Seattle, Washington
Service
Greentree Servicing Mortgage
Reason of review
Poor customer service