Greentree Servicing - Mortgage Review

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My late husband and I were buying a home in Salt Lake. The mortgage had been taken over by Green tree.

The year was 2008. We paid the mortgage every month. Then on Oct 17, 2008, my husband was killed in a one vehicle rollover. I was devastated.

The mortgage had already been paid for the month of October. I thought Greentree would understand when I told them what happened to me husband, but they weren't. I was told that if I didn't pay the mortgage that the house would go in foreclosure. In the last part of December 2008, $891.00 was taken out of my checking, which I owed.

Then on Jan 2, 2009, $891 was taken out again by GreenTree. I had no money in the bank to support it. I had nothing but problems with Greentree. They made threatening phone calls to me, I ended up having an emotional breakdown and ended up in the hospital.

I never got any help to see if there was a way to stay in the house under a program. But I got absolutely nothing

Product or Service Mentioned: Greentree Servicing Mortgage.

Reason of review: Poor customer service.

Greentree Servicing - Misplaced payments, rude customer service representative, incorrect escrow amounts

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Our mortgage was originally with GMAC, in 2011 it was sold to Greentree. We pay our mortgage bi-weekly and the company we used for GMAC said they can send our payments to Greentree. Everything was set to go.

First few months all was OK. I get a call from my husband saying did you pay the mortgage? I said of course it auto drafts and get sent out. Verified with bank funds withdrew, verified with company that sent that it was sent out on time, it was.

Greentree had the payment but just did not post it. They called and demanded payment which we refused due to they had it. This went on monthly with the threats, and "missed" payment.

We then get our statement advising that for escrow we have to come up with an additional $680.00 for taxes and insurance. I said how as there was no increase in either?! Our mortgage from GMAC was about $900/ month after 18 months with Greentree it was $1150.

We refinanced with another company and pray our mortgage is not sold again. If possible refinance and get away from this company.

Product or Service Mentioned: Greentree Servicing Mortgage.

Reason of review: Poor customer service.

Greentree Servicing - Simple Review #1468205389

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They had very nasty attitude im still paying a mortgage an i know i have paid it off

Product or Service Mentioned: Greentree Servicing Mortgage.

Reason of review: Problems with payment.

Greentree Servicing - Simple Review #1456803832

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Green tree purchased loan from bofa and based their collection activity on inaccurate loan information. Didn't offer HAMP modification on 2nd mortgage even though Greentree knew we had HAMP they BOfA.

Product or Service Mentioned: Greentree Servicing Mortgage.

Reason of review: Not as described.

Greentree Servicing - Mortgage Review from Westland, Michigan

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I also have had many issues with greentree.

7 payments made in 2015.

Confirmation given by phone and I had them send me a each time.

Then I received a letter from them stating that I am now defaulted on the mortgage. BS PERIOD

I challenged it.

They sent me a letter stating the breakdown of what transactio were made.

Yep, showing that I missed several payments.

BS AGAIN

on the right side of the letter, it states that the paymentswere set aside in a separate area.

I called them I would say, about 20 + times.

In hopes of resolving this.

Each and every call was nothing but lies , deception, and I was informed that the paperwork was incorrect.

WHAT - you sent it to me.

I finally got the repersentive to admit that truth.

He started yelling at me, just the same thing as all of the other calls I made! !!!!!!!!!

The repersentive told me that he would give me the lost 7+thousand dollars and 2-more thousand dollars and give the house back to greentree. WHAT, YOU CAN'T TELL ME THAT! #!

like always, asked for his last name and extention number.

Nope, just like the other people who I called, refused to give me the information.

I was called by the supervisor and she yelling at me and said that nothing like that could have been said.

She said that I am a lying on this and slammed the phone down.

GUESS WHAT HAPPENED NEXT. I RECEIVED A LETTER FROM GREEN TREE LENDERS STATING THAT THEY ARE FORCOLSE ON THE HOUSE. WHAT.

AND IT IS A EXCELLED ONE THAT IS 30 DAYS.

I WAS SHOCKED TO SEE THIS.

ONLY WAY TO STOP THIS CRAZY *** WAS TO FILE A CHARTER 13.

THIS WAS A YEAR AGO THIS FEBRUARY.

EVER SINCE THEN MY ATTORNEY AND I HAVE BEEN SLAMMED WITH NON FOLLOW THRU BY GREEN TREE LENDERS.

ALWAYS CHANGING THE NEW MODIFICATION WE DID IN SEPTEMBER.

GET THIS -!!!!!!

THIS YEAR I RECEIVED YET ANOTHER MODIFICATION IN THE MAIL. MODIFICATION CHARGE AND DIFFERENT FROM THE ONE THAT I SIGNED.

THEY REMOVING THE PAPER WORK THAT MY ATTORNEY. MYSELF AND THE COURT SIGNING.

WHAT THE *** IS GOING ON HERE.

THIS IS ILLEGAL . PERIOD. MY ATTORNEY

Product or Service Mentioned: Greentree Servicing Mortgage.

Reason of review: Problems with payment.

Greentree Servicing - LACK OF COMMUNICATION

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my account number XXXXX9439. I had my mortgage with Citibank and suddenly GT appears.

since the the service has been just terrible... i can not get throug their page because they say they can not find my account number in the system. The lack of information from GT and communication to me is just null. i wrote to them ¨I have not hear from you in ages...

no monthly statements, no emails.

do you still exist? you just charge my bank account¨ and no

Product or Service Mentioned: Greentree Servicing Mortgage.

Reason of review: Bad quality.

I didn't like: Lack of customer service.

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Anonymous
#1110831

They don't exist. Contact ditech

Greentree Servicing - 12 Years Later and they NAILED ME AGAIN!!!

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I had a loan from Green Tree I never applied for!

I got in trouble at work because of phone calls from their people that said if I would pay the *** bill they would stop calling.

I put my mobile home on the market in *2003* I let them know every step of what I was doing and who the realtor was. There were two buyers interested for $6000 more than I owed yet in the middle of the night I received a call from my neighbor saying congrats on selling? She went and talked to the gentlemen that had my mobile hooked to an 18 wheeler, he was so proud he had just gotten this mint condition home for only $10,000! I was never received any legal documentation of foreclosure! I was never taken to court, my Realtor was notified to stop the prospective sale.

2/8/2015 I got a 1099-C for $14,019 filled out INCORRECTLY 12 years and 2 months after they sold the mobile home on me.

Last time I spoke with their nasty mean person I screamed and told him to bring on his worst, as he was threatening me with jail and my entire paycheck taken in Garnishments. Green Tree thugs called my house phone 6am to 11pm and even screamed and called my husband names.

This company has to be the worst to deal with ever.

Product or Service Mentioned: Greentree Servicing Mortgage.

Reason of review: Poor customer service.

Greentree Servicing - Mortgage Review from Kissimmee, Florida

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They will "lose" your payments and insist that you missed them. They will place insurance when you already have it.

They will take money from your escrow account that they are not entitled to. Then, when you want them to stop the escrow account they will state they cannot because YOU owe money. From all of the reviews I am reading this is common practice, they have no compassion or concern for you. Their representatives seem to be trained to get more money or lie about missed payments.

It's the most unorganized, ridiculous company I've ever dealt with and I'm pretty old. Over a year dealing with these people, not one payment late and accused of owing $3500 in escrow when my taxes and insurance don't even cost $3500.

Contacted BBB, they responded about the wrong account (go figure) contacted Consumer Financial Protection they couldn't respond by deadline due to "reviewing" the case. Hopefully they are saving our stolen payments for a huge lawsuit.

Product or Service Mentioned: Greentree Servicing Mortgage.

Reason of review: Problems with payment.

Greentree Servicing - A Lepoard cannot change its spots

Stokes County,North Carolina
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Well I can see where ours is going. Where you are. We are fighting the escrow, insurance that they had increased "greatly" was totally fraud. I called my agent and she got THAT fixed. Property

taxes went down, so they have yet to explain why payments that have been increased 3x in last 6 months almost by $100. They claimed escrow - a lie.

And their most famous fraud: payments that are improperly posted to "unapplied funds", then Greentree-Ditech HOLDS those funds until they are past due. Account is actually current, but sitting in unapplied funds and we - the mortgage hostages do not know this. That is, until the Certified Letter of Notice of Default comes. Three months we have played this game - with my demanding the payment be posted correctly and do NOT charge me a late fee. The latest is that the account is current (after they were informed AGAIN

to post "unapplied funds" to our mortgage payment). However, between November and December the payments increased AGAIN - by $4. Okay, that makes two payments where I am a total of $8 owed technically to make it current. They state it is $29 I owe. I tell them to do the *** math and tell why the discrepancy! The CSR (a robot) repeatedly states $29. No doubt anything above the $8 are fees and this practice of ripping off for fees is so obvious and old. And I now know for a fact that when *I* send an electronic payment from my bank, it is posted the next day - in "unapplied funds." Like they refuse to honor it. Yet when you make the

payment on the phone (fee charged, of course) the payment is posted correctly. I refuse to pay the fee. As for the first bogus NOD demanding then $80 in late fees for funds in "unapplied", my husband, once in collections, got the representative to admit on the phone "it is all about generating revenue"! That is their job. Generating as much revenue as possible at any cost. That is their job. Period. Just debt collectors at their most ruthless.

There is no 'servicing' of any mortgage going on here. Like I said above, this game of applying Mtg. payments in the wrong account is so old. *** - I busted BOA on that scheme in 2009-2010! Have the old spreadsheets to prove it. And HOW did that turn out for them??

The account is current and correctly posted except for their $29 of which they will not tell me what that entails above and beyond the $8 I do owe because of another payment increase unknown to us. "You would not begin foreclosure for $8 would you?", I asked, now

livid. A Certified NOD for an incorrect amount of $29? Really? Yet we have it. And this game is repeated over and over. And they hound you and threaten mercilessly..

And his reply: "Legally they can begin foreclosure." To which I told him "you go on ahead and do what you have to do, and I'll go ahead and contact my State's AG, HUD, Social Media, and my state and federal representatives." End of conversation.

As a PS: Last night, they called at 8:53 p.m. Before she could get our address verified I told her the same I told the rude robot man last week this call constitutes continuous and COMPOUNDING harassment.

Unfortunately, like the gentleman above we cannot afford an attorney to help us sort this mess out. Medical bills have us financially devastated. We cannot sell the house - it is underwater. Any shortfall you know these wolves will hound you with a deficiency judgement.

I just want to get the word out that though the name may have changed (which they routinely do after the lose their class action lawsuits), the practices are the same and they seem to be escalating in ruthlessness.

BOA->Countrywide->Greentree->Ditech...a lepoard does not change its spots.

Product or Service Mentioned: Greentree Servicing Mortgage.

Reason of review: Repeated Fraud, harassment, misappropriation of funds, refusal to disperse legal settlement funds, harassing phone calls, threatening Notice of Default/Foreclosure at 15 days late, constant phone calls, did I mention fraud and lies?.

Monetary Loss: $1680.

I didn't like: Harrassment, Threats.

Comments

Anonymous
Kelso, Washington, United States #1086277

I may be able to help you! I am a homeowner going through the same thing contact me I will give you the information. I just cannot go into detail online due to my case status.

360-801-7763

ARavngBich
to Julianna #1086984

thank you, i will

Anonymous
#1086271

Please contact me I may be able to help you

360-801-7763

ARavngBich
to Anonymous #1086985

Thank you, i surely will!

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Greentree Servicing - Late fees

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We paid our bills a few days after the due date of the grace period sometimes due to our paychecks. They harassed us the next day including calling my husband at work and leaving numerous messages on our phones..

one day within a minute of each other on our cell phones after they spoke to my husband they called mine. In addition which makes me even madder, they assessed late fees on top of late fees, and the late fee was never applied.

They said it went to the principal instead of the late fee? How is that possible, I think I may ask for proof.

Product or Service Mentioned: Greentree Servicing Mortgage.

Reason of review: Problems with payment.

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