Greentree Servicing - Mortgage Review from Kansas City, Missouri

1.0
Details
Robert C. Winn acct # 196194757, passed away on October 21, 2014. His house was quit claim deeded to me by his mother (Norma J. Winn) as she was also on the deed. I filed the quit claim deed in Johnson County, KS. I sent Green Tree the death certificate as well as a copy of the deed filed in my name. I have made the November payment and am getting ready to send in the December payment. I called the escrow department (which was absolutely useless) to determine if they had received the new insurance billing coverage for the dwelling as his old coverage expires December 10. All I was told was I needed to get a lawyer by this escrow person. This answer is unacceptable and if this bill is not paid out of the escrow account and something happens to the dwelling, I will hold Green Tree responsible and I will get an attorney. All I was inquiring about is if they had received the documentation. Absolutely no customer service except repeatedly telling me to get an attorney. I do know Green Tree is reviewing my request to take over the mortgage but your customer service certainly tells me a lot about the company. Could someone please verify that this bill was received.
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ID
#567734 Review #567734 is a subjective opinion of poster.
Location
Kansas City, Missouri
Service
Greentree Servicing Mortgage
Cons
  • Lack of customer service
Reason of review
Poor customer service

Greentree Servicing - Worst company that I have ever done business with

Extremely rude , inept and unprofessional. My loan was sold to them and every time I call for info, they are rude and unhelpful. They do not take payments via phone and will try to make you feel *** regarding this policy. Incas told that it was because of state law, which I researched and this simply is not true. I will be looking into refinancing just to get away from them. I will also be letting legislator know of their practices. They are the perfect example of why mortgage reform is necessary. They need to be put out of business.
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1 comment
Anonymous
#916880

I could not agree with you more. in fact most of what you said are my exact words I was going to put into a review.

They are HORRID!! They begin calling on the 2nd stating you are late, yet arguing that you are late even though they are not legally allowed to charge you a late fee until the 16th.

Worst people ever, I do not know how they sleep at night.

Rude, insensitive, incorrect, inaccurate, stalkers, they harass and are rude and insulting and ugh, I could go on and on. They are horrific!

ID
#560826 Review #560826 is a subjective opinion of poster.
Location
Denver, Colorado
Service
Greentree Servicing Mortgage
Cons
  • Customer service
Reason of review
Poor customer service

Greentree Servicing - DEFICIENT BUSINESS UNABLE OF CUSTOMER SERVICE

Greentree is the worst company and has a reputation for deceiving customers (those they get from good companies and start causing problems on payments and adding fees). Everhome was my mortgage company and I had a perfect record for over 7 years. Greentree has had my account to service for the past 8 months and my fees are mounting up because I can never log on or get the payment posted on time. I refuse to allow this sub-level company "debit" my bank because they have pulled extra unauthorized payments on other people's accounts and delayed putting the money back when the error was brought to their attention. I hope to have my mortgage refinanced soon. Greentree is not a company I want handling any mortgage of mine! I have written them and will again report their negligence and inapt practice to HUD and other agencies. Sandra Andreson
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2 comments
Anonymous
#903982

I had not idea there were so many complaints about Green Tree. My Citibank Loan was switched to them.

The ladies that call leave rude messages and I refuse to talk to them. I have been trying for the past two days to login to set up a payment. Now I know I am not the only one.

I will just put a check in the mail and they will have to deal with it.

Anonymous
#902415

Greentree took over my mortgage from GMAC. They( GMAC) gave me several options to pay online ,phone etc.

Greentree does not offer anything but mail a check or let them auto-debit my checking.*** NO !

They have a new website and I cannot log on as I used to to do speed pay if it was close to the 15th. And the only way you can talk to them is be late or on hold for an hour! Honestly waited an hour and gave up yesterday . They keep wanting us to refi with them.

No way.I have read several complaints online and it looks like we are all having the same issues. Time to refinance with someone else!

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ID
#558650 Review #558650 is a subjective opinion of poster.
Location
Huntington Beach, California
Service
Greentree Servicing Mortgage

Greentree Servicing charges for online payments

1.8
Details
I purchased my mortgage through GMAC originally due to the great customer service they offered. When they went under our mortgage was sold to Greentree who to my surprise charges me to make a payment. I have tried to reason with them that the charges are ridiculous ($12) but that solves nothing. They say you can set up automatic online payment that is free, but I like to change the day I pay my bills. It is 2014, online payments save them money, not cost extra. I will refinance with another company as soon as possible. If your mortgage is sold you should be guaranteed the same services you originally chose a company for.
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1 comment
Anonymous
#914157

The terms of the note cannot and will not changed.

You gave the right at closing to sell your loan whenever the lender wants to...

you signed the paperwork that states the servicing rights could be transferred.

ID
#558068 Review #558068 is a subjective opinion of poster.
Location
Crownsville, Maryland
Service
Greentree Servicing Mortgage
Cons
  • Charges for online payment
Reason of review
Poor customer service
Loss
$140
Preferred solution
Full refund

Greentree Servicing - Green Tree is horrible!!!

My mortgage was sold to Green Tree. Green Tree's payment is due one the 1st & late charges begin on the 16th but they will call you everyday starting the 2nd. I get paid on the 1st & my payment is mailed out between the 1st & 5th (shame on me right). This company has applied one of my mortgage payments to another account before & harrassed me for their mistake. Now they've changed their web site which wont let you use your old log in info & it does'nt show the 16th as the date that late charges will begin.
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1 comment
Anonymous
#900621

It cost me more but I only submit payments to Greentree via overnight letter requiring a direct signature of a person accepting the delivery. I avoid using any automated system so that I have a built in paper trail of anything they touch of mine.

I pay addition principal every month and they refuse to apply as agreed in my original warranty deed.

These people are criminals. Period.

ID
#557350 Review #557350 is a subjective opinion of poster.
Location
Chicago, Illinois
Service
Greentree Servicing Mortgage

Greentree Servicing - Greentree Serves themselve yet again to an extra 24K

1.4
Details
i took out a 20 year mortgage in 1997 and have paid every month and have always paid aan additional principle only payment of around 80.00 per month and Green tree say my 20 year mortgage's payoff date is October of 2018 lets see in the old math 1997 plus 20 equals 2017 not 2018. I did one of those mortgage calculators and with the additional principle payments the end should be actually in 2016. So lets see they get two and a half years of extra payments at roughly 800.00 in actual principle after escrow. That is roughly 24,000.00 extra dollars they're gonna get. Let me rephrase that "they're gonna try to get
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ID
#553453 Review #553453 is a subjective opinion of poster.
Service
Greentree Servicing Mortgage
Pros
  • Will be oob soon
Cons
  • Cockiness of managers
  • Arrogant and rude people
  • Delays in response

Greentree Servicing - Horrible Customer Service

I called Green Tree regarding a late payment. I was told my mortgage was 26 days late. I told them I would be making a payment they said if I make it past the 31 of October I would then be two months late he sounded as if I was going to lose my home. I told him he can not foreclose on my home and he argued with me. Earlier I had received a call from GT Customer service and they were even worse. The person I spoke to was RUDE and NASTY for no reason. This is the worst customer service experience I ever had. I told them what they were doing is illegal GT is not to harass me in any way to collect a debt. I had initially only called to set up a payment date and they just were horrible.
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2 comments
Anonymous
#894366

there is a law suit started against them, when I find the number I will post it for you..or u can go to green tree sucks facebook and it is posted there also

Anonymous
#892939

I had the same issue yesterday. They are the rudest customer service people ever! I'm going to file a complaint with my attorney asap!

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ID
#551352 Review #551352 is a subjective opinion of poster.
Location
New York, New York
Service
Greentree Servicing Mortgage
Cons
  • Way i was treated
Reason of review
Poor customer service

GREENTREE SERVICING IS EVEN MORE CORRUPT THAN THE STATE OF NEW JERSEY!!!

Greentree is definately a PREDATORY LENDER. My experience has been an absolute nightmare too. In my 70+years in existance, I have never been treated so poorly. The reps at Greentree repeatedly tell me that my home is in forclosure because I didn't pay! I never had a problem with my mortgage until Chase sold my mortgage to this company. I continually make payments and they tell me that because I my check Bounced my other payments for the last 6 months were"Kicked Out" of The System????? What the *** is that supposed to mean? Not only that, I've NEVER bounced a check to Greentree or Anyone for that matter. Now my home of 40 years is in forclosure and my stellar credit rating is in the toilet. I now want to sell my home to downsize, and thanks to this nightmare company I wont be able to buy Anything. Can anyone help me stop it? Greentree will not even call me back with the Legal Fees needed to stop this forclosure. I cannot stress enough that Anyone considering financing with Greentree should absolutely RUN the other way: Anyone with a mortgage with Greentree should REFINANCE IMMEDIATELY. If anyone has any insight please respond. I live in New Jersey, and as you well know this is one of the most corrupt states in the US. Writing to the Attorney General, Congress, and the FTC is a waste of time. I have worked for the Federal Gonvernment for the last 35 years, I know. Please help if you can.
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3 comments
Anonymous
#912771

I am going through the same thing. They say I am 7 years behind on my mortgage.

Anonymous
#907005

I would like to speak with you about this issue.

Trace Meek

11326 N Creekside DR

Monrovia, IN 46157

317-519-8866

tnsmeek68@gmail.com

Anonymous
#904407

Hire an attorney FAst!! Or contract Adult Protective Services or center of elder law.

Also, hope all know Countrywide ,Bank of America are all one and the same!! They are all crooks and the Justice Dept. Needs to prosecute and put a stop to their abusive practices. File complaints with every regulating dept.

Including the Attorney General and consumer protection bureau. Stay in your home!! Do not move!!

Stay strong & never give in to their threats & abuse!! Good luck & God Bless

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ID
#549660 Review #549660 is a subjective opinion of poster.
Location
Hicksville, New York
Service
Greentree Servicing Mortgage
Cons
  • Predatory lender

Greentree Servicing Mortgage Review

Green tree sent me a letter acting as if I asked for a loan mod..I did not ..I am current on my mortgage and have no need for one ,but in this letter, they admit to accessing my credit report without my permission to do so..I looked this up and it is Illegal!!!!!!!
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ID
#547333 Review #547333 is a subjective opinion of poster.
Service
Greentree Servicing Mortgage

Greentree Servicing - Green Tree Servicing is rude and dishonest

Unfortunately, we, the consumer and mortgage payers, do not get to choose to whom the mortgage originator sells the mortgage. In my case, it was Green Tree Servicing. They are rude and difficult to work with, and failed to send the mortgage pay-off letter, which now, 2 years later, is still causing me insurance problems. When I asked them to send the letter for my records, they told me to go to the local property appraiser's office and get a copy of the title. Green Tree Servicing is a lousy, rude and dishonest company to have to deal with and I pity anyone whose mortgage is bought by them.
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ID
#541965 Review #541965 is a subjective opinion of poster.
Service
Greentree Servicing Mortgage
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Greentree Servicing - Title work not filed

My deceased husband and I got a mortgage with Green Tree in 1998. In 2000 my passed away and a year later I found out I was not on the deed to the property. Title work had been done but nothing filed with my county to say I was on title to property. I have been trying ever since to get my name on the property but was informed I would have to probate property I already paid taxes on with I feel was unfair. I asked, begged and demanded that Green Tree do something about this and they did nothing. I pay 8.75% on my mortgage. When the rates went down they did nothing about trying to refinance me. I have been working on a refinance with another company and will be seeking damages from them when the refinance is complete as I was put in a house I could never sell or recoup my equity. I have paid many thousands of dollars extra they could have helped me out if they had refinanced.
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ID
#538493 Review #538493 is a subjective opinion of poster.
Location
Marcellus, Michigan
Service
Greentree Servicing Mortgage
Reason of review
Poor customer service
Loss
$90000
Preferred solution
Full refund

Greentree Servicing Mortgage Review

We got switched to greentree when they bought the other loan place we had,,,we pd them off in April 2014 Have been trying to refinance or mortgage we need the release of title from them BUT THEY AREN'T COOPERATING AT ALL,THEY ARE TERRIBLE,DON'T EVER DO BUSINESS WITH THEM!!!!!!!
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ID
#537184 Review #537184 is a subjective opinion of poster.
Service
Greentree Servicing Mortgage

Greentree Servicing - Mortgage Review from Los Angeles, California

We have roof damage, insurance company paid quickly but Green Tree won't release our check! We pay our insurance payments not them. We have never missed a mortgage payment and they act like this is their money. We are contacting the attorney general and a real estate attorney!!
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1 comment
Anonymous
#875421

I know exactly what you mean.i have floor damage on my mobile home due to water heater exploding.i have been trying to get g tree to give me my insurance money for over 2 months.and keep giving me the run around saying that it will be released shortly.i the meantime my floor are getting mildew and caving in.this company is one of the worst places I have ever had to deal with.STAY AWAY FROM THIM..

ID
#537157 Review #537157 is a subjective opinion of poster.
Location
Los Angeles, California
Service
Greentree Servicing Mortgage

Greentree Servicing - Appraisal - Inspection Fees

Green Tree bought my mortgage then three months later sent me a "threatening" letter stating I had incurred inspection fees for an appraisal that supposedly occurred a year prior. No appraisal here since 2008! The girl at their office could not explain these fees and was told to write a letter to the company for the information. These are erroneous fees. Terrible customer service, uninformed and rude personnel. I am waiting now for a response from the company. In the meantime, this charge is automatically being charged to my account and showing as a late payment on my credit report.
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ID
#527040 Review #527040 is a subjective opinion of poster.
Service
Greentree Servicing Mortgage

Greentree Servicing - Escrow account and my payment

Green tree keeps raising my payments sometimes twice in a week. They don't even notify me. I find out when I call customer service. That's another problem you can't talk to the same person twice. They are my mortgage company but they say they are trying to collect a debt. They have raised my payment three hundred dollars for one year, they say they need a cushion. They never told me about this they wanted 968 dollars first then it went to over a thousand. They are a the worst company I have ever dealt with. I have never been late with my house payment in41 years. To be treated like that is a crime.
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ID
#523904 Review #523904 is a subjective opinion of poster.
Location
Ravenna, Ohio
Service
Greentree Servicing Mortgage
Reason of review
Poor customer service
Loss
$2
Preferred solution
Full refund