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Google: GreenTree Servicing Mortgage News- Thank God their Karma is starting to raise it's ugly head on them. They should be closed down permantly and forbidden to work in any financial business.

Health issues in family distracted me from my monthly bill paying. So when I realized it , I called in with a credit card. Customer service of course verified me with 6 questions (which I wonder is it really necessary) I'm calling to PAY a Mortgage! I'm not asking for equity, or a line of credit, or a balance.

After the questions were answered I told her over the phone that I was using a VISA, # on the card, Verification code, expiration date, & name on card. I told her my account# and that I was paying the monthly mortgage payment. The next statement arrives and I see a LATE CHARGE. I called listened to the horrible music and their horrible advertising. And guess what ? CUSTOMER SERVICE wrote the wrong account number, and as a result my account was delinqueint and i was charged a late fee $36 dollars. I explained that the date on the phone call was within the time limit, and that the error was on their end. I wasn't getting anywhere so I asked to speak with a customer service manager. After a total of 45 minutes from beginning to end . They said in order to have the late charge removed I would have to write a letter, I did, then they sent me another letter letting me know that they're reviewing my request. Finally I was sent a letter that I could either take it off my next payment or have them write a check.

My personal comment regarding this company and many corporations is that their only INTENT is to wear down the customer, with the terrible music, advertising, too many voice-prompts so by the time you actually get to speak live-you're mind has checked out. At this rate if we keep opening our mouths and let them continue force feeding us with their de-regulated garbage- the USA will become a 3rd world country! People get off your Laurels and write your congress people, state senators, house of representatives, your govenor, mayor, and President Barack Obama. KEEP their names, emails and phone numbers handy-Pass them around to your neighbors- Use the tools that we still have a right to use before it's too late.

Google: GreenTree Servicing Mortgage News- Thank God their Karma is starting to raise it's ugly head on them. They should be closed down permantly and forbidden to work in any financial business.

Location: Miami, Florida

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