Their customer service is very poor and lacks fervor

I have been paying on time every two weeks using automatic payment system. I contribute additional payment to my principal as well. They made several errors setting up my payment. Now they are submitting their withdrawal request very early in the day. The end result my funds do not get remitted till that afternoon. In the real time banking world this is a problem. I called them to correct it. Supervisor and the Rep. were rude and have a smart *** attitude. I am extremely disappointed with their service. The problem has not been resolved. I do not know how to get it corrected.
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ID
#606302 Review #606302 is a subjective opinion of poster.
Location
Phoenix, Arizona
Cons
  • Delays in response
  • Lack of customer service
  • Rude and abrupt
Reason of review
Bad quality
Loss
$200
Preferred solution
Full refund

Final payoff amount due.

We sent in the final payoff amount and now they keep saying that they have not received it. This is total bs. We paid off mortgage early and now this last payment is holding up our deed. Wtf. We deserved to be treated better than this. Someone better seriously start investigating what is going on with this company. That cashed our last payment check and we even wired the final payment after they kept insisting that they did not get the check. Wire went through. 60 minutes might have to be called. I cannot understand why this is so difficult to understand. Do not ever do business with this company.
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1 comment
#956810

I paid my mortgage off in FULL with Green Tree as well. For 3 months I called in to ask why things were not resolved.

They assured me that it was a computer glich and would be resolved in a couple days. (This went on for three months) Finally, after 5 months I received a letter saying I still owed $6500 and fees of $23 per day were accruing! That is where I am at today! No resolutions, and they won't return my phone calls!

Meanwhile my credit score has dropped 150 pts in the last month because they reported me delinquent!

ID
#605991 Review #605991 is a subjective opinion of poster.
Location
Spring Valley, California
Reason of review
Problems with payment

GREEN TREE ILLEGALLY LOCKS OUT HOMEOWNER

GREEN TREE ILLEGALLY LOCKED US OUT OF OUR HOME EVEN WHILE WE WORKING WITH THEM TO PREVENT FORECLOSURE. THE HOUSE DOES NOT HAVE A SALE DATE AND THE JUDGE HAS STRICTEN THE CASE FROM THE COURTS DUE TO LACK OF EVIDENCE ON GT'S PART. WE ALL THE UTLITIY BILLS AND MAINTAIN THE PROPERTY. GT HIRED A COMPANY TO CHANGE OUR LOCKS BUT WHEN THEY REALIZED THEY HAD MADE AN ERROR THEY GAVE US THE CODE TO ENTER. WHAT WE FOUND WAS OUR HOUSE HAD BEEN RANSACKED, PROPERTY STOLEN, INCLUDING A BRAND NEW WASHER AND DRYER AND THEY HAD TURNED THE ELECTRIC OFF AT THE BREAKER. WE NOW HAVE NO CENTRAL AIR AND HEAT BECAUSE SOMEHOW THEY HAVE DAMAGE A SYSTEM THAT WAS ONLY PUT IN FOUR YEARS AGO. POLICE REPORT WAS FILED AND WE PLAN TO GO BEFORE A JUDGE WITH THIS INFORMATION. BUT WE HAVE LOST ALL OUR MONIES FIGHTING THIS COMPANY WITH LAWYERS. BEWARE OF GREENTREE LOCKING YOU OUT, EVEN IF YOUR GONE FOR A WEEKEND.
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ID
#601608 Review #601608 is a subjective opinion of poster.
Location
Orlando, Florida
Reason of review
Problems with payment

Greentree Servicing - Mortgage Review from Crystal Lake, Illinois

After 2 years of attempting to sell my house after my second mortgage was sold to green tree, they jerked me around so much with the pay off that i ended up losing 3 sales. It took almost a full year before i got it settled with them. I lost time and alot of money !! Not to mention they were unbelievibly rude !!!!! Complete *** !! That was 5 years ago, now i am looking to purchase a rental property as a second income and guess what, Green Tree Servicing is showing up on my credit report still as not paid. Hate those people
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ID
#599788 Review #599788 is a subjective opinion of poster.
Location
Crystal Lake, Illinois
Reason of review
Order processing issue

Where's My Money

I not only hate and despise I am in all ways totally disgusted with the service from this krap hole of a Mortgage company. I bet they still tie helpless mortgage holders to railroad tracks to get their property. My garage burned down last October. When the Insurance company sent me the check I deposited it in my bank to start rebuilding. I had already lined up a builder for the garage, and was ready to order it, when GT ordered the bank to give them all the money. Is that how they all do it? Anyway I had already used some of it to replace my car, which I needed to get to and from work. So I had spent about 9000 on various things as well. and to pay for the cleanup work. They took it all and left me with a negative balance of 9000+ dollars. That really made my December a dream. They only pay contractors 1/2 up front, so unless you hire a big name contractor, who can wait on all the money after the job is done. The siding guy for my houses that got damaged in the fire as well, was ready to go, but delays by GT and only getting half up front he was unable to fulfill the contract and a month later I am still trying to find someone else to do it, as well as my burned fence and ruined windows. If you ever have a fire, find out what the deal is with your insurance company first. I would refinance in a heart beat but my income is so low, (Thank You Obama) and no mortgage company will look at me. Also the government run programs. I just have on word. Obama. Man it hurts to even type that name. GT must be government run, for as incompetent as they are.
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5 comments
#955227

When you have a claim your mortgage companies name is on the claim check as well. They are required to sign the check before you cash it.

Get real, either you forged GT signature or your bank illegally accepted that check.

You knew what you were getting yourself into. It was for your roof.

#951623

Your homeowners insurance is for your home-not your car. It's to pay to repair your home.

What *** would pay a contractor in full up front? You are mad at yourself!

#950673

Not a believer is Obamas hope and change???? Me either.. I believe the Obama ad is actually responsible for allowing companies like green tree to continue ...all his *** government programs are causing more foreclosures ...how the *** did this no nothing get elected twice ??????

#951624
@PissedConsumer950673

Quit blaming others and pay your bills!

#951710
@PissedConsumer951624

Trey or seay...you are of course the same person commenting on this ...you really need to get back to work harassing your customers at greed tree where u work and stop harassing people on this site...does greed tree pay u extra for posting *** on these kind of sites? Or are such a *** loser that u have nothing better going on in your life? Maybe u should do the world a favor and die

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ID
#599676 Review #599676 is a subjective opinion of poster.
Location
Seattle, Washington
Cons
  • Will not work with you
  • Lack of customer service
  • Nearly impossible to call
Reason of review
All of the above should be a choice.
Loss
$27000

Should have paid the $40 for a wire transfer to pay off the loan

sent GT their payoff figure by cashiers check 1 week ago, they say they have not received it and that "the mail is slow" . sure, blame the usps for your ineptness. after reading all these reviews, I can just see it now. my happiness of paying off my mortgage and getting away from them is going to be a problem. stay tuned, i'll give an update in another week. I sent many "extra principal" payments via usps to them and it never took this long. why do I have a feeling something so easy is going to be a HUGE problem?
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1 comment
#949868

Please keep us informed. As frustrating and difficult dealing with them is, I have a sneaky feeling getting away from them is going to be the hardest of all.

ID
#598076 Review #598076 is a subjective opinion of poster.
Location
Deer Park, New York
Reason of review
Problems with payment

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Horrible Service

Our Loan was sold to Green Tree in May of 2014 and I am positive they don't EVER look at what they bought. Right before our loan was sold by another 1 star company to Green Tree We bought better property insurance and cancelled our current one. We were to receive a refund from our original Company. But company #1 paid for our new improved insurance and also used our escrow money to buy an additional policy. We got no new escrow statement and our payment stayed the same despite that the 2nd policy (they bought) was actually less money than the one we cancelled. Therefore going by their own records , they were over charging us.It was like they just copied the other company's statements I guess hoping they were accurate?? I finally realized there was a big problem when we did get an escrow statement and it was incredibly short and they raised our house payment significantly. They were clueless, and I had to go back to the company they bought the loan from to figure out what was going on. On their website in our escrow statement it showed that they paid for our new policy and another one. Their was ONE line between the purchases of both policies. Then I was told over the phone.....so many things that it would have been funny if it wasn't happening to me. When I called on the phone never could get through to a higher supervisor. I was told things like "I'm sorry, your account does not exist...several minutes later "oops musta made a typo..." "Sorry can't help you, my computer just froze", "are you sure your account is with us? Can you repeat your address for the 70th time"?, Oh, I can help you, my supervisor is here....I don't see a new policy, just XYZ....to which I hear the "supervisor" say "She's probably just a dumb broad that went out and purchase a new policy and didn't inform the mortgage company". Well Mr. 'you must not be smarter than a 5th grader'....Get on the phone and talk to me and this dumb broad will tell you that my agent has sent the papers to you 3 times on 3 different occasions, and in front of me I have 3 separate reply from your company stating that you have received the paperwork! Can you read?? I finally got the money back from the insurance we never asked for or wanted....why they sent it us , I do not know, because my very clear instruction was to send it to you and I don't know if we got the month and 1/2 credit back from our original insurer. Problem? I call you and am kept at the front line, talking to a person who couldn't have possibly graduated from high school because they don't understand the issue and furthermore don't know how to use the computer they are on. Meanwhile, we're going on month 6 or 7 of paying at least $100.00 over what our monthly payment should be. If I'm lucky enough to get them to transfer me to supervisor, EVERY single time I get disconnected/hung up on. I cannot even get on to Green tree's website...when I try to log on it just says "We're sorry, something seems to have gone wrong". PLEASE will you sell my loan to a BANK, before you drive me insane. I have NO idea how you even stay in business......
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1 comment
#949231

Had the same type of ordeal. These are criminals.

I have nothing,zero to say that is positive. Thousands of fake companies, fake types of businesses, pretending to be banking attornies.

These are federal crimes. Sadly, some of these individuals were permitted by the US government to work for these fake individuals.

ID
#595759 Review #595759 is a subjective opinion of poster.
Location
Fishers, Indiana
Cons
  • Lack of customer service
  • Delays in response
  • Rude
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Let the company propose a solution

Greentree Servicing Loan Review

My mother,Elizabeth Locklear recently passed July 1st,2013 .I need to know about a loan she supposedly took out on her property in LaGrange Kentucky.I'm her son and you can contact me at 177********
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ID
#595584 Review #595584 is a subjective opinion of poster.
Location
Chicago, Illinois
Reason of review
Problems with payment

CALLING FOR A CLASS ACTION SUIT AGAINST GREENTREE

To save the reader time: HERE ARE JUST A FEW EXTRACTS FROM THE GREEN TREE REVIEWS POSTED IN ONLY THE LAST TWO AND A HALF WEEKS. (There are no positive or even mild reviews posted by anyone) …The title company had it right but GT screwed this up, I am outta my mind with this..... Does anyone know of a class action suit against GT? Is anyone interested in filing a class action lawsuit? …This company wasted so much money on paying people to harass people when their payments are just a few days late due to their change in payments that no one was noticed about. I'm sure there are laws against this action by this company. …….have to Fight For!!! And the ongoing battle to get a statement!!! I will not stop until they start sending me a statement. I don't know what the *** is going on with my account for past 2 years!!! Greentree has been my mortgage company twice now, not by choice but by someone selling them our loan. They are rude and disrespectful. …..I have paid this loan for over 10 years on time, not once late. I cannot get one single person to help me with the unjustified late fees and interest. How can a bank get away with ripping off their customers? I will never ever do business with them again and will make sure every person I know avoids them as well. I am in real estate so I will make sure it gets out there how they rip off the customers and refuse to make their errors right. ……….We sent a payment via Western Union. They keep saying it was not received but western confirms it was. Keep getting calls saying it wasn't. ... The daily calls (at least 6x a day), the rudeness, unprofessionalism, numerous reps that have different solutions/requests. Reading a lot of these reports here, I cannot believe these people are human... They have no remorse and are monsters. ….I am just trying to get caught up on my payments but I am getting lied to constantly. They are unethical in every sense of the word. And what they are doing should be illegal. … I contacted the company and got a payoff figure and mailed a check for the payoff amount on Thursday January 22nd 2015. These people are crooks. Don't under any circumstances do any financial business with this company. This company should be investigated by the federal government for fraudulent activities. …Very rude ugly people when we are the ones making their pay checks happen. According to them there are no supervisors just managers. Really I don't believe that for one minute. If anyone is considering using Greentree I advise you to use someone else. God forbid you ever get down and can't pay one month cause they could care less. …When I have them both, I am turning them over to my AG Consumer Protection Division. I'm from the days of "honor and integrity". Sadly, sleazy companies like Greentree AND BOA have neither. …Their website messaging service isn't working likely because so many people are writing in and complaining! I hate to think about how many people they are currently harassing for no reason. Not surprising that there are Facebook pages dedicated to the terrible customer service continually provided by Greentree. …to date NO response as to what they've done with our money. ALSO filed complaints with NC Attorney General's office and the Consumer Financial Protection Bureau - ANY of you reading with issues should do the same. …I sure hope there is a lawyer that is seeing all these complaints that would want to bring a class action law suit against this company on our behalfs to try and take down this bank. Please add me to this law suit. Send me a message on Facebook or via email I used here to file a complaint... Waiting to see if they send anything else. If they do I plan to send a letter by certified mail to them to stop Any further attempts at contacting me! …The supervisor was unbelievably unprofessional and rude. I ended up terminating the phone call. I would encourage anyone to avoid this company at all costs. I didn't see a single good review out here. …Greentree offered me the HARP program back in September 2014… I wonder how many HARP loans have actually reached the people who need them most or is it being misappropriated for repeat bogus appraisals and wasted manpower? I am crying for help and I do not know where to get that help from. …When I try to "contact" via online complaint, it simply will not go through. OBVIOUSLY Greentree does not care. And why should they? Based on other reviews, NOBODY is happy with them but it does not seem to matter. They obviously do not rely on people CHOOSING them. I hope they sell my mortgage soon. …Two weeks pass, I call and OF COURSEEEE they never received my papers. The same game all these mortgage companies play. Someone really needs to shut this place down! How many homes have they taken by doing what they do?! …They try to pressure us into auto-bill pay, but there is absolutely NO way we are giving Green Tree access to our accounts. Unfortunately, refinancing with another lending institution isn't an option, so we will be seeking legal advice to see what our options are …My mortgage company was issued to Greentree…you can never get through and when you do, they are rude, disrespectful, distasteful attitude and cruel…This company needs to shut down and be investigated for fraud... …They just ignore us and kick a middle class family with 3 kids out to the street. What has this world come to? …Come to find out the house had sold that Monday and he was actually in Jonesboro signing the papers while he was talking to me. He is nothing but a LIAR!!!!!! …They bombarded us with offers to refinance and lower our payment, and finally when we called, I spoke with a rep who said my husband qualified, so we ran his credit, he said he'd get back with us. He never called …We never had to deal with such an incompetent, inexperienced, and unprofessional company and its people… The ladies on the phone either hang up on us or they do not know what they are talking about and cannot answer ANY of our questions. We were told everything would stay the same as we had with the CitiMortgage, but it is a total opposite from what we had and what we have to deal right now. The WORST company ever! …I have been with Green Tree since 1998. This company is the worst I have ever seen. …They (Green Tree) are aggressive and intimidating, demanding and rude. I pay within the grace period, never after. The only reason to calls is to intimidate. Complaints can be filed with: http://www.consumerfinance.gov/complaint/. … Citi Mortgage sold my mortgage to Greentree. We had direct deposit with Citi Mortgage and was unable to get it set up online with GreenTree. They are very unprofessional, insulting, rude... I couldn't believe that this is a real company... Uncivilized, primitive, gangster and mob style... … We had a Citibank mortgage for 12 years before Green Tree came along and we NEVER had a customer service issue… I have NEVER had such POOR customer service from ANY mortgage company (we have had numerous mortgages and homes). If any one has the chance to refinance- DO IT! … My wife and I feel that Greentree was fraudulent in requiring insurance premiums for a non - existent policy, and used our money for their benefit, at our expense. …Greentree had me send information in over and over again and never do anything with it. Once they said it was in underwriting and that was a lie too. Spend hours on the phone - 100% run around. Lots of lies... … Our mortgage was acquired by Greentree from Bank of America in mid 2013. We did not ask for this and in the approximate year and a half, have been unhappy with their services. … Greentree called…they were rude, refused to speak to my wife even though I gave them permission. They hung up on her. …Class action needs to happen and they need put in their place. These people has caused a lot of mental anguish and disruption for my family. They put words in my mouth and tell me I say things I never said. They have treated us with intimidating, lying, demanding, ignorance, rudeness, acted very childish, immature non professional behavior, etc. *There are dozens of pages more of negative reviews, if you care to read them…
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23 comments
#1214589

they are not abiding by the law and bankruptcy court

#1214587

green tree needs to be shut down for good they are the devils that needs to be took they are the devils need taken out

#1214585

The Judge in any court should be reminded that he is the defender of the constitution-you and the judge are the only ones that have something to lose- his career your house

#1214578

Make sure that they have your complete note in hand,or in standing. They have to prove they have it or they do not have a contract with you it is with the lender or servicer that transferred the loan to them-bad paper tactics are being used

#1208894

Green tree made me pay 12 dollars every time I made a payment forced into their non existent homeowners policy made payoff on mortgage and did not receive deed for home for two years

#1166176

I wish I could get someone to investigate the federal government-

mortgage companies-,they all get bailed out with Millions of $$$'s

the poor indivigual who only wants to stay in their home, gets -

nothing, but the sale date.

#1161036

I also have been screwed by GreenTree. I don't think that there is anyone that care.

I have filed complaint with everyone who should care, but they don't! Someone is making money from our misery. I have an attorney on my case.

Still, no help yet! If there is an attorney out there that has the balls to take on GreenTree and Ditech, I sure would like to talk to them.

#1146416

What Happen to the Money that was being paid back to the owners of the properties ? And what happen to the Federal Judges order regarding returning Moneys or an Clear Deed of that properties ?

#1126051

I am very interested in jo*ning the lawsuit against greentree. I just need to know what i need to do. They haras=sed me so bad that i had panick attacks on top of my existing health problems.

#1077302

now Ditech and they are even worse if that could be charging me fees I wasn't even aware of just appeared a ghostly $55 their reps are not informed I personally can not contact them via email I suspect they blocked me and phone calls oh people don't do that they will *** over in a heart beat...get everything dealing with this *** bottom feeding company IN WRITING it may save your butt!!!

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ID
#594693 Review #594693 is a subjective opinion of poster.
Location
Miami, Florida
Reason of review
Poor customer service

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Subordination agrrement

I have request green tree to sing the subordination agreement they said that we have to have a settlement in order for them to sing that agreement I greed to pay them the amount of $10,000.00 one of their rep his name is path told me that soonest the get the $10,000.00 they will sing the subordination agreement so this is my night mare they haven't sing those papers that needs to be sing in order for me to get my loan mod from my fist mortgage company its being three months I call them and seems like they don't know anything
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ID
#594103 Review #594103 is a subjective opinion of poster.
Location
Bell, California
Cons
  • Worst company ever
Reason of review
Poor customer service

Please take the time to read this

I have never had to deal with such rude people in my life! I have been with Citi for 10 years and my loan was sold to these people. If I had any option at all to get away from them, I would. I just want to put my key in the door and walk away. Their people are taught and trained to lie and just get a payment. Then it all starts again. I swear they should not be in business and I hope many read my comments and run if they hear about this company. Robo calls all day and night to the point it causes so much stress that I just can't describe the feeling I have everyday. Oh, I should also say that I work my tail off to pay them every month. They really are a sad joke and I pray one day to get into a position where I can get far, far away from such a really bad company.
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ID
#592005 Review #592005 is a subjective opinion of poster.
Location
Shelby, North Carolina
Reason of review
Poor customer service

Greentree Servicing Mortgage Review

Hello I have a question about our mortgage payment our mortgage payment is only one month late. Yesterday, I told them we will pay 2 payments which is January and February but they keep saying no I don't know what to do we don't have funds available.
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ID
#589056 Review #589056 is a subjective opinion of poster.
Location
Kenosha, Wisconsin
Reason of review
Problems with payment

Collection Calls Review

Worse costumer service ever.Rube people calling u all the time asking for payment that only few days behind. Terrible.
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ID
#588900 Review #588900 is a subjective opinion of poster.
Location
Colchester, Connecticut
Reason of review
Poor customer service

Greentree Servicing - Mortgage Review from Tampa, Florida

I was treated very rudely by 2 of the green tree employees and even hung up on. Yes I even agreed that I was 15 days late on my payment and explained to them that I've had SEVERAL unexpected deaths and funerals to pay for in the family and now my grandmother is making her exit of this world as we speak. They didn't want to hear it but repeatedly asked where my payment was. Didn't even make suggestions as to what they could do to help. I have never had a problem with any mortgage company for the last 10 years and now since i was tossed over to green tree, its been nothing but trouble and stressful. On top of this, my payment is supposed to be lowered because my insurance is now cheaper and they proceed to tell me that my payment will not be lowered and has no explanation as to why. These people are the most disrespectful and rudest I have ever dealt with in my entire life. Igave them a date that I would make my payment (which is in 2 days) and they tell me they need it now and we will stop calling u and then said "well we will start the next step" and hung up on me. Really?? Thank u so much for all your support and really caring about your customers....HA!!!! I pray for these people!!
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1 comment
#1003310

Your home should be your primary priority. Sounds like you're one of those people who makes excuses when paying your bills

ID
#588451 Review #588451 is a subjective opinion of poster.
Location
Tampa, Florida
Reason of review
Problems with payment

Disrespect from loan departmenT person. MR DOUGH

I am refinancing my house with green tree. I find several numbers that not agree with the figures given to me for mr. dough in the loan dp. I called several times to find out why t his . It is my right to know wy adding those charges. He answer me so nasty that I got so upseset that we ending screeming each other. He told me I was sick I have to pay from m pocket was $9 hundred dollar and something f or insurance and taxes for the first 6 months. I understand that, but not force me to sign some paper when I did.nt agree. to
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3 comments
#958492

WORST COMPANY EVER. Someone should go postal on them.

#939565

Yes, I also wonder why they can raise your payment without notifying you first. And the fees that they can come up with are rediculus.

The contract that we signed with Bank of America had a fixed interest rate and a set interest rate and number of years. The contract with Green Tree is not what we signed up for and they even removed my husband's name from the contract as a borrower and won't discuss the payments with him.

#937073

I would like to know way GT, Green Tree can raise your mortgage monthly payments without informing you first.

Is this another non-informing way of doing business with their customer.

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ID
#585055 Review #585055 is a subjective opinion of poster.
Location
Snellville, Georgia
Cons
  • Rude
  • Lack of customer service
Reason of review
Not as described/ advertised
Preferred solution
Let the company propose a solution
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