I have had trouble for the past year with payments but "Carol" has worked things out with me and always treated me with utmost respect. Now I got behind again - two payments of which I am confused about.
I made an agreement with "Dawn" for a partial pay and then rest 5 days later. When i made the partial payment "Mark" calls me afterward and advises it was not good enough and had to have all of it by the 31st - not on the first when I get paid. I advised him I'm only paid once a month. I was talked to like I was subhuman and he did not care who had "kissed my butt" before but that he would not and I could either pay or get out.
He also said that Dawn had no authority to make agreement with me. I told him to take that up with her. He again advised to pay or get out and didn't care I have no where to go or that I care for an elderly mother in my home. I called him an SOB and hung up.
Called Dawn who advised me all was ok and she DID have authority to talk to me and make arrangements to pay up. During this conversation Mark called me NINE times. I have paid to date what was agreed to with Dawn; however, on the first of November I got served with eviction and seizure of property papers!!! I called again and was told by regional supervisor all was okay and I would get confirmation from them as to agreement.
I requested confirmation from them I was NOT being evicted or my home seized and was told I would have to get from the attorney. Called the attorney and have yet to have call returned. I believed Dawn and the regional rep I spoke to that all was ok with them but I still have papers in front of me stating otherwise. I was also told that "Rusty" handles my account.
Mark advised he was Rusty's "assistant" and Rusty was not available. If that's the case and Rusty handles my account then Mark has no authority to evict me. I have never been talked to so rudely in all my life except by Greentree's Mark and a couple of others. Carol, Dawn and Chris have been good to me.
Mark has no business dealing with people and making threats and talking so ugly to folks he doesn't know. This company is very unorganized. I also would think they would rather do the payments with me than to lose the money that is owed them but "Mark" doesn's seem to think so although the others do. So.
. . three people tell me all is okay but "Mark" says not. Also Mark filed the papers TWO days AFTER my agreement with Dawn and also AFTER payments had been made.
He too called my landlord and had not business discussing my financial business with him. I am very upset about this entire mess and taking care of my elderly Alzheimer mother is tough. Mark is the type of person that could make an already depressed person want to commit suicide or something. You don't kick folks when they are down.
Mark would not discuss ANYTHING other than pay up or get out!!!!!! He needs to be fired for the way he talked to me BEFORE I called him an SOB and hung up and for the way he misrepresents the company!!!