My mobile home loan that had been with a company called CIT out of Oklahoma City was recently bought out by Green Tree. No problem, until I had hail damage and the insurance company made the settelment check out to both me and Green Tree.
I sent the endorsed check, pictures, contractors W-9, contarctors estimate, and my first born to Green Tree like they wanted just to get 1/2 the insurance claim money back in 5-7 days like they told me. I waited, and waited, and waited with no money back. Once I started calling to find out what was going on I was put in touch with my "claims rep", a guy by the name of Clayton. Clayton had every excuse under the sun as to why It was taking so long to process my claim.
Everything from they were behind on mail to I was calling to much and he couldn't get his work done. I told them that I didn't care if I called twenty times a day, if Green Tree can't afford to hire people to answer the phones and process claims that's not my fault, second, they are in the CUSTOMER SERVICE business, I'm a customer and I'm pissed because I can't get any money to fix my property. I guess in a nut shell it's *** to have to jump through all the hoops Green Tree wants just to get half of YOUR insurance money back (that never comes). Mean while, unless your independently wealthy your property is sitting, still damaged and getting worse because you don't have the money to make all the repairs.
Green Tree *** at customer service, they should revamp the way they get "OUR" money back to us because "WE" need it to take care of "OUR" investment. They suck, they should be nvestigated, and they should give us OUR MONEY, they don't hesitate to call and try to intimidate us when we're late on a payment. They don't care about our problems and hardships, why should we care about theirs.
The motgage crises is because of companys like theirs. They are the idiots that loaned money on bad risk, I've made all my payments for the past twelve years so show me some respect, don't treat me like a child and give me MY *** MONEY.