I have had the same problems with Green Tree claims department as the post I just read. I have been calling from Jul 27, 2015 up until today Aug 5, 2015 and to no avail.
I have called regular customer service and they have tried to reach this dept but to no avail. I have been told to try calling at 7am Mountain time and have done that. I have called all day, everyday since Jul 27th and no one will answer the phone only a pre-recorded msg saying they are busy and then the msg says they can't come to the phone and hangs up. I had been trying to reach them because I sent over $11K in insurance claims checks and my contractor last week was nearing the end of the project and all I wanted to do was to notify them of that and ask that they send their inspector to inspect the work so my contractor can be paid.
This morning I reached someone in the complaints depart who tried to reach claims too and was unsuccessful, said she will keep trying and promised someone will call me today and I have not heard a word yet from claims and like I told the lady in the complaint department I doubt if I would.
I told her I could not be only one affected by the claims dept not answering or sending us back our claim check funds to pay contractors for work completed. I am done with this B.S. at GreenTree, I told the lady I spoke with this morning I am going to contact local police where claims dept is located and see if there is anyone still working there, I am going to contact their CEO and the attorney general where the claims dept is located. They have the home owners insurance claims monies and not sending it back to us to pay for damages our insurance companies settled on our homes and our contractors have completed.
THERE IS A SERIOUS, SERIOUS PROBLEM WITH GREEN TREE CLAIMS DEPT AND WITH GREEN TREE PERIOD IF THEY HAVE A DEPARTMENT THAT THEIR OWN EMPLOYEE'S HAVE FAILED TO REACH ANYONE AT.
EITHER THEY ARE ALL DEAD IN THE CLAIMS DEPT AND NO ONE HAS CHECKED ON THEM IN WEEKS OR THEY HAVE STOLEN OUR MONEY AND CLOSED UP SHOP!!! PLEASE, PLEASE ANYONE HAVING THIS PROBLEM PLEASE POST AND ESCALATE TO THE AUTHORITIES IF YOU HAVEN'T REACHED ANYONE AFTER THIS POST on 08.05.15.