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Greentree Servicing Home Mortgage Review from Lansing, Kansas

1.0
Details
I'm a disabled vet and had surgery in November 2014. They kept telling me don't worry they would work with me as I waited for my VA claim then they started foreclosure on me. Then when I just paid them what they said I owed they have now credited wrong saying that over $1500 of what I paid was legal fees even though that's not how it was put in their reinstatement quote. Told me my July payment was in amount now they say it wasn't I'm wrong when I confirmed before paying three times. Then confirmed after they received now they say it's not they are *** crooks.someone needs to sue them again.
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1 comment
Anonymous
#1012248

If GreenTree Services your mortgage contact the CFPB at 855-411-**** or www.consumerfinance.gov.

###

ID
#662308 Review #662308 is a subjective opinion of poster.
Location
Lansing, Kansas
Reason of review
Pricing issue

Greentree "lost" mortgage payoff.

1.0
Details
I payed off my Green Tree Mortgage following all the online instructions for paying with a cashier's check. I made the payment June 19th Green Tree denied getting it. I got a copy of the cancelled check (front and back) showing that indeed, it went into their bank account and that the check had my name and account number as they requested in their instructions. I sent this copy to them. Their response - it will be another 5 to 10 business days to research it even though the cancelled check shows they have it. And you are not allowed to talk to the research department. So two weeks of agony over a huge chunk of missing money that they clearly have. What do you bet they charge me late fees for not paying July on a timely basis? (since I paid off the loan I should not have a July payment due)
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1 comment
Anonymous
#1004517

If GreenTree Services your mortgage contact the CFPB at 855-411-**** or www.consumerfinance.gov.

###

ID
#661521 Review #661521 is a subjective opinion of poster.
Location
South Carolina, United States
Cons
  • Screwed up loan payoff -cant find where they credited my payment
Reason of review
GT has my money and will not acknowledge it.

Customer NO Service after calling the service dept to make changes

After calling customer service to adjust my mortgage payment, it never happened! They read a 20 minute spill on the phone that makes no sense after requesting the changes. I had been paying additional principal payments that I wanted removed to the basic contract amount monthly. That was not done on the phone as requested, after the web site doesn't allow you to make any changes as it should be self service when you have account access to make changes. It's frustrating to go month to month with no results and having the additional principal amount not be changeable or removed after being requested from month to month. It makes you not want to add any additional funds towards your mortgage.
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1 comment
Anonymous
#1004519

If GreenTree Services your mortgage contact the CFPB at 855-411-**** or www.consumerfinance.gov.

###

ID
#660970 Review #660970 is a subjective opinion of poster.
Location
Englewood, Colorado
Reason of review
Problems with payment

Mortgage Review

1.0
Details
Our mortgage was sold to Greentree during a modification process. It ended up being a higher payment. Haven't received a statement but told we are already behind plus receiving threatening calls. After reading all the other reviews, i can believe every one!!! Customer service just sucks, i want to give them the house and be done with them!!
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ID
#657121 Review #657121 is a subjective opinion of poster.
Location
Ashburn, Virginia
Reason of review
Problems with payment

GreenTree, this is my house, not yours!

2.3
Details
I had the same problem except we had a flooding problem. Even on the work that had already been completed, we had to go through the same process and it took forever. The company that completed their work before the insurance company mailed the check said that they had "Never" seen a situation like that before and they have been in business for over 12 years. It's been a nightmare regarding the checks. My husband and I were so blessed that we had some funds in our account to cover some of the things instead of waiting for them to clear the checks because we would have still been out of our home today. It is so unfortunate when people that are already having a dilemma to have to endure more and unnecessary stresses placed on them by a mortgage company. GreenTree is really not the company to be with, unfortunately we were place with them when GMAC filed and we only owe about $67,000.
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ID
#655615 Review #655615 is a subjective opinion of poster.
Cons
  • After servicing by greeen tree
  • Rude staff
Reason of review
Order processing issue
Preferred solution
Deliver product or service ordered

Greentree Servicing - Home Mortgage Review from Stratford, Connecticut

I hate this company with a passion. Payment is due on the first and it says on the billing statement late fee applied if payment isn't reached to them by after the 17th of the month. I always pay the bill every month and get it in before the 17th. They call after the first saying you are late with your payment. Now, they are sending me information to apply for assistance if I am interested in keeping my home. I never had this problem when it was CitiMortgage. Payment was never considered late. They were always able to work with me. It is hard to get the money up for the first of the month so I was always able to pay mid month under the grace period of the 17th. CitiMortgage never gave me a problem doing that. If you call Green Tree with a question, the operators are rude and nasty. They intimidate and make the customers look bad. I am currently looking into going with another bank that will appreciate my business and not threaten the ownership of my home when I am not behind on my mortgage payments.
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2 comments
Anonymous
#1013152

If the payment is not made on the first then as of the second they have the right to call. The late fee not being until the 17th is not an extension of your due date. It is still late but not reported to CBR until after the last day of the month.

Anonymous
#1014544
@PissedConsumer1013152

Yeah u sure work for greed tree !!! Go get a *** life and stay off of these sites...my god do all u disgusting greed tree people troll the complaint sites..*** loser

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ID
#653760 Review #653760 is a subjective opinion of poster.
Location
Stratford, Connecticut
Reason of review
Problems with payment

Loan Review

Citimotgage sold my loan to Greentree. Only been with them for 5 months and so far every single person i have dealt with has a serious attitude problem! Rude, Rude,Rude! They need to be educated in customer service!!
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ID
#653599 Review #653599 is a subjective opinion of poster.
Location
Davison, Michigan
Reason of review
Problem with delivery

Took over servicing of loan from Citifinancial and now they chare me more than 10 % of what my payment is to call payment in over the phone

1.0
Details
They call after the first day that your payment is due they say that your behind if you don't pay on the exact day that your payment is due have told them they are not to call the house till after 5 pm because that is when I get home from work they don't care they call whenever and cause problems with my wife trying to answer phone because she is in a wheelchair and when she is not in a wheel chair she is bed ridden. They are always calling the house today June 5th 2015. had 3 calls listed from them when got home and none where after 5 pm They really suck when it comes to listening to the customer. Glad don't have Mortgage with them and how did they become my loan company ?
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1 comment
Anonymous
#993053

Yikes ..good to know because I was actually looking in to them

ID
#646067 Review #646067 is a subjective opinion of poster.
Location
Sarasota, Florida
Cons
  • Rude and abrupt
  • Charges for online payment
Reason of review
Problems with payment

GT stole my mortgage payment

1.0
Details
GT gave me a false account number to my bank when setting up bill pay directly to GT. GT cashed my banks check within 1 business day, did not credit my mortgage account, and informed me that I needed to pay my mortgage bill again. Check was found and GT still will not credit my account or show that I indeed made Mays payment. This is fraudulent behavior, as i can prove GT cashed the check.I have been continually harassed about paying GT again for May, even though they have admitted to locating the missing check. Green Tree also will not update my mailing address after 7 months so that i can receive my monthly statement. Green Tree is a fraud, they are a scam, not a real bank.
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ID
#644875 Review #644875 is a subjective opinion of poster.
Location
Palatine, Illinois
Service
Greentree Servicing Mortgage
Cons
  • Are frauds
  • After servicing by greeen tree
  • Way i was being treated
Reason of review
Poor customer service
Loss
$600
Preferred solution
Full refund

Green Tree stole my mortgage payment

Green Tree gave me a false account number to my bank when setting up bill pay directly to GT. GT cashed my banks check within 1 business day, did not credit my mortgage account, and informed me that I needed to pay my mortgage bill again. Check was found and GT still will not credit my account or show that I indeed made Mays payment. This is fraudulent behavior, as i can prove GT cashed the check.I have been continually harassed about paying GT again for May, even though they have admitted to locating the missing check. Green Tree is a scam, they are more like loan sharks than a legitamite banking service. And after 7 months of changing my address, GT still will not send my statements to the correct address.
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ID
#644873 Review #644873 is a subjective opinion of poster.
Location
Urbana, Illinois
Service
Greentree Servicing Mortgage

Destruction of property

the mobile home located at6813 w. hans court, Homossassa, florida was vacated on or about march one 2015. George Voelker, moved out and said he would not be back ever.He and his wife have split and she has left the state, gone to virginia. some boys were staying there and tore heck out of the place, now George says he is going to rent the property to make some money until green tree takes it back. anyone that would rent it is no better than the boys. they were caught stealingpower and the light company took the meter plus the transformer off the pole.I hope you do something to stop this.
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ID
#640362 Review #640362 is a subjective opinion of poster.
Location
Homosassa, Florida
Service
Greentree Servicing Mortgage

Greentree Servicing - Loan Review from Sanford, Florida

1.0
Details
I have a home loan from green tree and fell on hard times and was in the hospital for two months I fell behind on payments and last made a payment October of 2014 I called green tree on March 23rd, 2015 and left a message for them to call me back. Two weeks later on April 1st contacted them again and asked to submit a payment! The bank representative was rude said we can't take a payment on the account it's in foreclosure and the only way for you to get caught up is by paying the delinquency and attorney fee's at this point! He said I could apply for a remodification on the loan! I said I do want to save my home and would be willing to apply for the modification! TURNS OUT! They lied my home at that point wasn't in foreclosure and the foreclosure was not even filed for another three weeks. They wanted me to miss the additional payment and then submit my loan for a foreclosure after I CALLED I never received any documents for a home modification on my loan! They were to busy trying to foreclose on my property to care about helping me save it! They are rude with clients and lie don't let them do what they did to me to you be forewarned green tree sucks!
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1 comment
Anonymous
#987841

Contact

CFPB AND FEDERAL TRADE COMMISSION TAKE ACTION AGAINST GREEN TREE SERVICING FOR MISTREATING BORROWERS TRYING TO SAVE THEIR HOMES

Contact CPPB. Look up their and FTC action on APR 21 2015

CFPB and Federal Trade Commission Take Action Against Green Tree Servicing for Mistreating Borrowers Trying to Save Their Homes

Green Tree to Pay $48 Million in Borrower Restitution and $15 Million Fine for Servicing Failures

WASHINGTON, D.C.– Today, the Consumer Financial Protection Bureau (CFPB) and the Federal Trade Commission (FTC) took action against Green Tree Servicing, LLC, for mistreating mortgage borrowers who were trying to save their homes from foreclosure.

The mortgage servicer failed to honor modifications for loans transferred from other servicers, demanded payments before providing loss mitigation options, delayed decisions on short sales, and harassed and threatened overdue borrowers. Green Tree has agreed to pay $48 million in restitution to victims, and a $15 million civil money penalty for its illegal actions.

ID
#639077 Review #639077 is a subjective opinion of poster.
Location
Sanford, Florida
Service
Greentree Servicing Loan
Reason of review
Problems with payment

Other Product Review

1.0
Details
Green tree servicing LLC has been calling me like ten times a day harassing and threatening to evict me from because the note is 15 daily delinquent.
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ID
#633121 Review #633121 is a subjective opinion of poster.
Location
Tunica, Mississippi
Reason of review
Poor customer service

Was slandered by a customer service rep

In dealing with a supervisor of Greentree she accused me of cashing an escrow check when I knew it was going to be a stop payment.Why would I subject myself to a $12 fee and the embarrassment of the bank I was promised an apology letter from the Supervisor but their compliance Dept would not let her send it out. I received a generic letter from Greentree What an embarrassment The supervisor should have been made to send me a hand writen apology that I requested. Unfortunately my loan is through them and I can not get out of the mortgage
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3 comments
Anonymous
#1085269

So now they have changed their name to Ditech and are employing the same illegal and fraudulent practices. Where is the protection for the consumer?

Anonymous
#980718

CFPB AND FEDERAL TRADE COMMISSION TAKE ACTION AGAINST GREEN TREE SERVICING FOR MISTREATING BORROWERS TRYING TO SAVE THEIR HOMES

APR 21 2015

CFPB and Federal Trade Commission Take Action Against Green Tree Servicing for Mistreating Borrowers Trying to Save Their Homes

Green Tree to Pay $48 Million in Borrower Restitution and $15 Million Fine for Servicing Failures

WASHINGTON, D.C.– Today, the Consumer Financial Protection Bureau (CFPB) and the Federal Trade Commission (FTC) took action against Green Tree Servicing, LLC, for mistreating mortgage borrowers who were trying to save their homes from foreclosure. The mortgage servicer failed to honor modifications for loans transferred from other servicers, demanded payments before providing loss mitigation options, delayed decisions on short sales, and harassed and threatened overdue borrowers. Green Tree has agreed to pay $48 million in restitution to victims, and a $15 million civil money penalty for its illegal actions.

Anonymous
#999423
@PissedConsumer980718

I'm glad to see Green Tree got in trouble for mistreating their lenders. It seems like they did not learn their lesson.

We are new to Green Tree because CitiMortgage sold their company to them. Ever since Green Tree took over, we have been living in a nightmare. They do the same to us. Even though we pay them every month, they say our account us delequent and are giving us options to try to save our home from foreclosure.

They treat us like *** and act as if we haven't made our mortgage payments. It's due by the 1st of the month and you have until the 17th to pay. It is easier for us to pay mid month. Their customer service is awful.

They are not helpful at all.

I feel like we are victims and are being bullied by them to be submissive to them so they won't hold foreclosure over our heads. We are tired are living like this.

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ID
#631337 Review #631337 is a subjective opinion of poster.
Service
Greentree Servicing Loan
Reason of review
Problems with payment

Greentree seeking recover bankructy funds from 2008

bank of america sold loan to g tree during modifacation all payments from beginnig of modification were paid on time if not the modifacation would not have been approved because that was the main qualifications never recieved anything type of advanced for any thing.i ma in a 40yr loan at 6.6% this ius what green tree give me after they lied to my credit union about my on time payment they said i was late but never was they did this to stop my refiance and now they are stopping me again with this 5239.85 corporate advance that i no nothing about
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1 comment
Anonymous
#980703

CFPB AND FEDERAL TRADE COMMISSION TAKE ACTION AGAINST GREEN TREE SERVICING FOR MISTREATING BORROWERS TRYING TO SAVE THEIR HOMES

APR 21 2015

CFPB and Federal Trade Commission Take Action Against Green Tree Servicing for Mistreating Borrowers Trying to Save Their Homes

Green Tree to Pay $48 Million in Borrower Restitution and $15 Million Fine for Servicing Failures

WASHINGTON, D.C.– Today, the Consumer Financial Protection Bureau (CFPB) and the Federal Trade Commission (FTC) took action against Green Tree Servicing, LLC, for mistreating mortgage borrowers who were trying to save their homes from foreclosure. The mortgage servicer failed to honor modifications for loans transferred from other servicers, demanded payments before providing loss mitigation options, delayed decisions on short sales, and harassed and threatened overdue borrowers. Green Tree has agreed to pay $48 million in restitution to victims, and a $15 million civil money penalty for its illegal actions.

ID
#630650 Review #630650 is a subjective opinion of poster.
Location
Washington, District Of Columbia
Service
Greentree Servicing Mortgage
Reason of review
mortgage being heldhostage
Loss
$5240
Preferred solution
coropate advance remove from mortgage