Greentree Servicing
Reviews and Complaints
Contacted family, my work and who knows who else.
Greentree has called my mother, brother, husband's step-grandma, employer, and whoever else because I am 15 days and $178 behind in my mortgage payment. I've requested in writing that I not be contacted by phone, guess they've "misplaced" it as it was few years ago.
Evidentally verbally requesting is not enough. I'm writing another letter. I called them and said I'd be recording conversation, they would not consent. I'm filing a complaint with the FCC.
I'm educating myself on the Federal Fair Debt Collection Practices Act. Pretty much everything they're doing is illegal.
Lied, did not post payment, she was fired. I still had to make the payments, late fees, etc..
I wish someone who knows something about computers. Copy this and send it to someone who can do something about them.
I agree that class action suit should be filed. please add my name. I lost my job in June 2009.
I called Greentree that month, the refused to work with me, I had not had a late payment for over 2 years, I had to take money out of my 401k plan to pay off my house because I had trouble finding work, and I did not want to loose my house. I will never have anything to do with this company and will discourage everyone I know not to.
Greentree is a joke!!!
greentree is nothing but a bunch of idiots!!! they lie about everything just to try to scare people into it.
they have gave out my info 3 times to someone that is not even on the loan. that goes against their privacy policy. but they wont do anything about it so i am. the bbb has been contacted and suppose to be investigating my situation, i suggest everyone else do the same.
if they have enough complaints about this freakshow maybe greentree or someone else will have no choice but to take care of the situation.
Let's shut this operation down.
Neighbors have been harrased
i was late with dec payment my closet neighbor is a mile away he was called and ask to give me a message. i returned the call and i asked where they got his info they said it was contact info i gave them.
when i requested copies the lady got very irate and belittleing i was told when she called i WOULD answer my phone and if payment was not there i WOULD give her a check over the phone. after checking my account online the check was posted to my account after my neighbors being harrased and me being told what i WOULD do this company MUST be shut down.
Paid 13 years! Still owe same amount on mortgage!
In 1997, my husband and I purchased a repo mobile home for $26,000. We were both in good health and both working full-time.
13 years later, my husband has a fatal illness and I have arthritis so bad I am disabled. Can we get out of the loan? No! Not only that, but we paid our payments religiously-occassionally being late,etc.; But these folks at GREENTREE are merciless!
The clock ticks even if your paycheck arrives a day late!n I did some research and discovered that a group of Native-Americans in Kansas had sued them for predatory lending and(surprise! Surpirse!) Won! I tried to bring this to the attention of the officials of the State of Nebraska who told me this was just how business was done and "like it or lump it." I knew Republicans were greedy, but in Nebraska they will do anything for money. Including sitting back and see their taxpayers get ripped off.
BE WARNED! Don't buy a mobile home. Buy a shack in a small town but NEVER a mobile home!
And NEVER deal with Greentree! I agree that perhaps we were behind a bit in that we were late a few times in 13 years, but to owe the entire amount-when we had made all the required payments up until the point where we were forced into bankruptcy is just plain WRONG!
Grentree -lies,rude,threatening,unwilling to work with us,thieves,harassing
Greentre Servicing lies to customers.They bought Conseco loans and did not even put both of our names on the loan,even though that was the way it was on the Conseco loan.They call and call and are rude and try to bully us into paying more.Loan amount has changed only 3000.00 in 8 yrs. since financing with Conseco.Has not changed at all since Greentree took over Conseco.These people will not work with customers and are constantly threatening foreclosure.We got behind on loan last year,made some of it up and this year have paid almost 2 payments ahead.They call and say we have not made a payment since May!They are Thieves!Why can we,the consumers,not do somthing about this?Pissed in Mississippi!
Not deducting what I paid
$151,130.00 for a singlewide trailer!!!
I've been paying on a single wide trailer for 10yrs. My start off was 48,522.00 in June of 1999, with Greentree financial.
My payoff as of today Sept 19, 2009 is 47,265.80. I have paid over 48,000 in interest alone. By the time this is paid off it will have been $151,130.00. I have complained to the BBB and filed a complaint with the Federal Trade Commission.
BBB has had 360 complaints in the last 36 months with only 120 closed...not resolved. I call to complain and a man name Kelly states that there are singlewides worth $151,000---are they outlined in GOLD? They say that everytime we make a payment that's over the requested amount it's not going towards the principal...it's going towards the next month's payment! We pay online...they say the only way for it to go towards the principal is if we call each time and tell them!!
WHAT IS WRONG WITH THIS COMPANY? HAVE THEY NO MORALS?
Greentree
These people r something else!It has to be something we can do about this company.Im just now starting to pay for my house ive had it 10 years.and now there coming to get it !They have talked to me worse than a dog,call 50times a day and now that the shoe is on the other foot they r taking there dear sweet time and of course no phone calls!They lied to me and said they were not gonna sue me if i got out with no force,I did,they are!please somebody here me and help.oh, its being bid on for $7,000 and sue me for the rest!
Greentree 10yrs $1000 less
June 1999 payoff was 48,522. Sept 2009 payoff is 47,265.80.
They say that my payment is due on the 15th of every month. However, I pay on the 12th and if I make the next month's payment on the 14th BAM $300ish interest tacked on. Simple interest loan they call it. Must make the payment within 30days even if the payment is due on the 15th!
I've paid over $35,000 in interest alone. In four months time I've made the payments before the 15th and the within the 30 days. It went from 47,265.80 to 47,265.79. Now it's back up a penny!!
How did that happen?
It's a single wide trailer! How can they do this?
Greentree screwed us royally!!!
on 1-22-08 our house financed through gt was gutted by fire. (for years to save money we paid for their structure insurance) at least if something happened we would still have a house to live in right???
wrong!!! they took all 80 grand and wanted us to pay our full pmt of 850.00 a month and demanded we get insurance. we had 20 years left on our mortgage and were totally up to date with pmts at that time, because we were told be on time for 1 yr and we can refi at a lower interest rate. well after the fire we were told they were not a lender anymore and could not help us.
so as a result, being unable to afford mortgage and rent for someplace to live, we were forced into foreclosure. so if you pay for there structure insurance be careful they will not use the money to repair your home. where is the bailout for us??? so not only did i lose my home, pets, and belongings to a fire, but in a year and a half i have lost my home twice.
after only owing 28000.00 after the ins. check. the real kicker, the house could have been repaired with about 15-20 grand in materials.
so if you know anyone with gt tell them to get rid of them they will *** royally!!!!! Brooklyn mi
GreenTree Financial is a very unprofessional company.
I have major problems with GreenTree Financial. I own a Clayton single wide home in Southeastern Indiana that is on lakefront property that I also own. GreenTree is servicing this mortgage for BankAmerica Housing Services which is a division of Bank of America. This is not a sub-prime mortgage. GreenTree has been calling me repeatedly. Yes, I have gotten behind in my mortgage payments, but not too far. I live in Northeastern North Carolina currently.
GreenTree has found out that I have a renter in this home. First they said that I had violated my contract by renting in out. After reviewing my contract, I found that I am not in violation. Then they said that I abandoned this home, no I did not, it's occupied. They have contacted everyone in Indiana that I had used as a reference when I purchased the home and land in 1998. They have told everybody that I am a deadbeat, that I am ***, that I am using my money for illicit purposes, that I am not to be trusted, and that I am a filthy liar. They have also contacted my renter and stated to him that he can file criminal charges against me for committing fraud against him because I have been using his rent payments for illicit reasons. How they got his number or name, I have no idea.
He started renting on March 01, 2008. I've sent him documents showing that the only money that he has paid to me that didn't go to any debt in Indiana (Mortgage, Electric, Water/Sewer, Homeowners Association Dues, Property Taxes) was the amount of $29.51. My renter is now paying the electric since March 01, 2009 for a lower rent amount. I have also informed him that it is costing me $58.00 extra each month over the rent that he is paying for me to even own the property.
On April 6, 2009, Samantha from GreenTree called me and told me that I was $736 behind and if I didn't pay this immediately, then Legal was going to file criminal charges against me and that I should expect a very long prison term. I informed her that over the past 4 weeks, I have paid GreenTree in excess of $800. She said so what! She informed me that all but $100 went to her department for her cost to collect from me and that the $100 went to what I owe. She then informed me that GreenTree was through dealing with filthy *** like me and that Legal was going to put me in my place as I should be. After several choice words from her and from me as well, I ended her call. I am now filing for Chapter 13 for all my debts. But, since my Indiana property is now considered as investment property, I have to relinquish it to the Banruptcy Court.
I sincerely hate and despise GreenTree for everything they have put me through these past 3 months.
Extortion
I've gotten behind a few time because of a personal injury (documented), but I've always caught back up in full. Yet the very next month they have added fees such as "insurance" or "additional cost" any where from $250 to $1200.
They either can't explain why or they tell us that it was for lawyer fee's? We never even gone to court! They threatned us a few times by saying they sold our house to a private buyer and we can only get out of by paying these fee's again without going to court. Now they tell me Im 6K + in the hole because of their extra "fee's".
On top of that they charge me $100 dollars a day for late fee's. They even call relatives who have nothing to do with our house. One time they sent a rep. by who after being 30 days behind and in front of my 7yr son threatned my husband (my son was in tears by the time I got home).
They use extortion practices and if it wasn't for this bad economy I would get out from under them.
They suck!!!!
Not posting payments
I paid through my online banking account on 3/10/09 and the payment still has not been posted. The automated message says my last payment was made on 1/14/09.
Now I'm getting messages to give them a call and when I called them they couldn't find out why the March payment wasn't posted and to call back while the customer service people are there. I thought I was talking to customer service.
I am so sick of dealing with this company. All I want to do is get the loan paid off as soon as possible.
Green Tree Claims Handeling
My mobile home loan that had been with a company called CIT out of Oklahoma City was recently bought out by Green Tree. No problem, until I had hail damage and the insurance company made the settelment check out to both me and Green Tree.
I sent the endorsed check, pictures, contractors W-9, contarctors estimate, and my first born to Green Tree like they wanted just to get 1/2 the insurance claim money back in 5-7 days like they told me. I waited, and waited, and waited with no money back. Once I started calling to find out what was going on I was put in touch with my "claims rep", a guy by the name of Clayton. Clayton had every excuse under the sun as to why It was taking so long to process my claim.
Everything from they were behind on mail to I was calling to much and he couldn't get his work done. I told them that I didn't care if I called twenty times a day, if Green Tree can't afford to hire people to answer the phones and process claims that's not my fault, second, they are in the CUSTOMER SERVICE business, I'm a customer and I'm pissed because I can't get any money to fix my property. I guess in a nut shell it's *** to have to jump through all the hoops Green Tree wants just to get half of YOUR insurance money back (that never comes). Mean while, unless your independently wealthy your property is sitting, still damaged and getting worse because you don't have the money to make all the repairs.
Green Tree *** at customer service, they should revamp the way they get "OUR" money back to us because "WE" need it to take care of "OUR" investment. They suck, they should be nvestigated, and they should give us OUR MONEY, they don't hesitate to call and try to intimidate us when we're late on a payment. They don't care about our problems and hardships, why should we care about theirs.
The motgage crises is because of companys like theirs. They are the idiots that loaned money on bad risk, I've made all my payments for the past twelve years so show me some respect, don't treat me like a child and give me MY *** MONEY.
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I used to have a loan with Greentree but with the economy and all, in the end I was forced to let the house go back. I must admit some of the reason was the constant harrashment and problems. They miscalculated my late fees, they messed up on my so called extensions, and in the end the house was simply falling apart around me because with my high monthly payment I couldn't afford to do upkeep. Some sobering thoughts though, Greentree isn't a third party collection agency. They are the originator on your loan so they are not bound by the Fair Collections Act. I know it sucks but it's how it is.
Sorry,
Axe
I am having similar problems with this company. I didn't want my family to know I was having problems this winter and was struggling to make payments.
One person agreed to a payment plan and another called an left messages stating that I was deliberately ignoring their calls. I called from a place where I have a babysitting job and was treated very rudely. They then called that number (caller id, I guess because I didn't give it to them) and left a message on the machine. I lost the job because of this.
So that set me back again financially and I am still struggling to make up the payment I was lagging on. This is a company that I dealt with in the past when I purchased another mobile home. They were rude but now they are beyond rude and will not listen when you have a plan of action.
Their actions tend to subvert any plans you have to right the situation. Not sure what the solution is but if anyone has some suggestions, please let me know.
Jenny - we are having trouble with Greetree as well!
Have you contacted a Lawyer? What is going on with you NOW?