Greentree Servicing
Reviews and Complaints
Reviews Chart
202.7M
CLAIMED LOSSES
799
TOTAL REVIEWS
190K
PAGE VIEWS
Greentree mortgage company sucks
Our original mortgage was bought by Greentree Mortgage company and we have had nothing but trouble with them. They are extremely incompetent, one end does't have any idea what the other is doing, and they love to harass their customers with phone call after phone call. Our latest issue was a mortgage payment that they claimed was off by $200. They didn't return the check to our bank so we never did see if it was wrong, but okay, maybe we made a mistake. So we got a phone call and we apologized and wrote a check immediately and popped it in the mail THE VERY NEXT DAY. So we then proceeded to get 4 MORE phone calls asking us to write a check and mail it.OBVIOUSLY they thought we were lying about sending it. I did talk to one of their employees early on who said that checks sometimes get stuck in their system and he would put a note on our account saying we had sent the payment. So then we proceeded to get three more phone calls, each one asking us to send the payment ( because we're lying obviously!). I finally got so fed up when I got the 5th phone call and told the employee to put her supervisor on because, she told me, we would continue to accrue late charges as long as that check wasn't there. I told her no way were we paying late charges due to their incompetence.( I have to explain here that the check in question had in fact cleared our bank 10 days ago, so obviously the company had that check BEFORE it cleared our bank, so more like 14 days previously). Anyway, I wanted to talk to her supervisor( which took about 5 minutes before she put him on) and he then told me he wanted an image of the front and the back of the check to be sent to him ( obviously once again implying that I was lying about having written the check!). I'm afraid I used some very impolite language at that point and hung up on him. So maybe 5 minutes later the supervisor calls back and they have miraculously found the check, BUT the reason they couldn't find it was because I had not written the correct account number on the check ( we have 2 mortgages with them)so it WAS ALL MY FAULT. I told my husband if we ever take out another mortgage we are going to make it a condition that the mortgage can NEVER be sold to Greentree. So do yourself a favor and take this very seriously. If you take out a mortgage with this company I ca GUARANTEE you will REGRET it!
2 comments
ID
Location
Burlington, Wyoming
Service
Greentree Servicing Mortgage
Green Tree Servicing - Worst Customer Service
My Bank of America Mortgage loan was sold to Green Tree Servicing, I have not even made my first payment and they have treated me with disrespect already, harrassing phone calls, 3 in one day, and on a saturday. then when you call back they are not even in the office. Why call me on a Saturday if you are not even gonna be there to answer my call back. I have not even been with you 3 weeks and I have already received 18 phone calls. I wish Bank of America had not sold my loan! Mad at BOA
26 comments
ID
Location
Houston, Texas
Greentree cheated and lied. They are a predatory lender.
Greentree is a predatory lender. They add fees and interest and add charges to the end of the loan. They harass and threaten and intimate and bully. They are not in any way shape or form a company with integrity. They are not cooperative about given written information and documentation. They will only work with you unless they can cheat you. They call repeatedly even after a payment has been made and another is not due for as much as 20 days. They belittle, twist your words and refuse to listen to reason. They know that they are dealing with people with less power and they take full advantage of them.
9 comments
ID
Location
Houston, Texas
Service
Greentree Servicing Loan
Lathan is Very Rude!!!!
I have been behind on my loan several times. I don't dispte the debt. I explained my husband lost his job and we have had a financial setback. Lathan did not care, he lectures and is very hateful. he hangs up on the calls HE makes. If you don't tell him what he wants to hear, he is nasty to you on the phone. He is unwilling to work with me on anything. I have wrote a letter to the company and gotten a response from them that they would talk to Lathan, however, it did not work. He sometime calls me 10 times a day. Look Lathan, if i had it I would pay you, even though you are a mean person. But i don't have it, your money will come when i get it to give you. BACK OFF.
2 comments
ID
Location
Salem, Arkansas
Service
Greentree Servicing Loan
Rude
Greentree is the worst company i have ever had to deal with.they are rude, they will hang up on you, and will show no compassion at all to your problem. my mother has never been late on her payments in the 12 years she's had her mortgage, and still could not get help when she needed it. the only thing she needed was to pay by phone to keep from being late, and have the $20 fee waived so she would have enough money.. my advice to anyone is use another company or you will be very sorry...
ID
Location
Athens, Georgia
Service
Greentree Servicing Mortgage
Greentree rude liars and very provoking
I want to start out with asking anyone would they like to come in with me and form a group and file a lawsuit against Greentree? I am over a very large group of people around the nation that are fighting the oil and gas companies, the way they do business, and I sure don't mind taking on Greentree. I am not an attorney, just an average person who is sick and tired of big business' and corporations who treat people like they are beneath them and are lower than dirt. Who do they think they are? out.of.space
20 comments
ID
Location
Washington, District Of Columbia
Loss
$60
Attempted fruad at 1130lee rd notasulga al
I am writing to get the attention of people who are responsible for the preperty at 1130 lee rd notasulga al. From published records,Green Tree finanacial is the owner of the property at 1130 lee rd notasulga Al36866. The records show that the original owner/mortgager, Lula Mae Maddox, forfeited the mortgage to green tree in July 2009. As of Nov./Dec 2010, lula M. Maddox is still trying to rent the property located at the above address. There is a letter written in lula M. Maddox's own hand asking for 650.00 as deposit on the property and 650.00 for the first month's rent I/We feel that Green Tree Financial should know about this matter as well as law enforcement. Should Green Tree financial have any interest in the matter,the next door neighbors, the heards,"showed" the property using a butter knife in order to open the door. Any facts mentioned in this letter can and will be attested to upon demand.
2 comments
ID
Location
Wetumpka, Alabama
Service
Greentree Servicing Mortgage
Loss
$100
Revealing Personal Information
I have a problem with this company, If I am not on the contract why is greentree callin around in my community asking about me and telling the person on the other line that I am not making the payments and that If I don't contact them I will be out of the home asap, If I am not on the contract and I live in the home, they have all of my information (home and work number) Why do they have to tell other people that is not on the contact about what's going on?. My payment is due on the 15th not the 1st, They charge extra interest for no reason, They come up with an late fee for NSF?? If they feel like that they can harass people then there is something that needed to be done about this company
2 comments
ID
Location
Tallahassee, Florida
Greentree is the worst company
Greentree Servicing has the absolute worst customer service I have ever encountered. I have tried multiple times working with them to make sure that my mother's account is current and I always get nothing but smart remarks, threats and even derogatory comments. I would suggest if there is any possible way you can avoid working with this company, you do it any cost. There are many terrible reports of these folks online so please do your homework. From other reports they are almost predatory in their practices and then swoop in to take your home if or when you cannot pay - without any attempt at reconciliation prior to foreclosure, adding additional fees, jacking up the interest rate etc.
1 comment
ID
Location
Washington, District Of Columbia
Service
Greentree Servicing Customer Care
Waited too long to make a payment
I am very upset because I have been on hold to make a payment for two hours and I am still on hold now while I am typing this complaint and no one can take the call other than the bankruptcy unit. I really think that something should be done about that considering there are no jobs perhaps you could hire some people to accomodate this? Or are you afraid your record of treating your consumer speaks for how you treat your staff. Bet you hang up on me cause its almost 6pm central time and thats 5pm your time.
ID
Location
Glenview, Illinois
Service
Greentree Servicing Mortgage
Loss
$20
Soldiers Sailors Act
I am an active duty soldier. I faxed a copy of my orders to Green Tree in order to get my interest rate reduced IAW Soldiers Sailors Act of 2003. I talked with several individuals and was promised that my interest would be lowered. After a week of waiting for the approval letter, I called in and discovered my request was denied. I was not given a reason why my request was denied, just that it was denied. I was told that nothing could be done. All representatives that I spoke with were extremely rude and did not care that I had concerns. Customer service is horrible. It takes for ever to talk to a representative. I was not given any other options to help with my situations. Please consider using a more reputable company who actually will care for their customers. I would not recommend this company to my worst enemy.
2 comments
ID
Location
Bridgeton, New Jersey
Service
Greentree Servicing Customer Care
Suing me for a mortgage that is not mine!
These people are complete idiots and I will be contacting my attorney tomorrow to file a counter-suit. I received a court summons for a foreclosure on a property that I have never taken a mortgage on. When I contacted them regarding this they treated me like I was dirt. They wouldn't even listen to me! Then they told me that even though my name is not on the promissory note I am still responsible for it because my ex-husband bought it while we were still married. Here's the kicker, my ex never signed a mortgage with them! But a man who lives in the area and coincidentally has the same first and last name as my ex did. When I called to explain this to them they were so RUDE. They called my current husband a liar when he said he spoke to their legal counsel regarding this matter(their own attorney said I was not responsible but yet they persisted) and then closed the conversation with "tell her we'll see her in mortgage ***." Rude, rude, rude and completely WRONG! I question their debt collection practice and quite frankly wouldn't be surprised to find out that they are in violation of the Federal Debt Collection Act. Guess I will find out tomorrow when I contact my attorney. I am pissed and am not going to let this go! Watch out Greentree Customer Service Department because I'm coming for you!
3 comments
ID
Location
Auburn, Indiana
Green tree sucks!!!!!
green tree after not being able to contact me called my neighbor and interrogated her and scared her half to death for not giving any info on me because shes a contact on my acct mind you this lady is 70 years old the rep i spoke with was very rude and obnoxious,uncaring unconcerned and I'm not even 1 month behind their should be laws to protect consumers from ignorant rude reps from green tree!!!They say that calls are recorded for training purposes and if they did they wouldn't have any customers i am very upset and wish i had never done business with them.
9 comments
ID
Location
Athens, Georgia
Incompetent processes at GreenTree Servicing - gtservicing.com
GreenTree purchased my mortgage 8 months ago... they have yet to apply a single payment correctly to my account. This despite me complying with their every request. (1) I have formerly written a letter stating that I want any additional payment sent to apply to the principle balance;(2) I correctly fill out the payment coupon marking the 'apply additional payment to principle'; (3) and I not the additional amount going to principle on the Check memo. For 8 months, I have to call every month to have it adjusted. How can a company never get this correct. I will do whatever to have my payment processed correctly -- just tell me what to do!!?? They tell me I am... and they continue to make the adjustment and then mark my account to ensure it does not happen next time. Where is the consumer protection that allows me to take action due to them incorrectly processing the payment month after month? Who know if I am paying extra interest since my statement has so many corrections they don't fit on their 1-page statement... so they get cut-off. This company is incompetent and I am praying a reliable bank purchases my loan... Please!
26 comments
ID
Location
Los Angeles, California
Service
Greentree Servicing Mortgage
I have been dealing with the FN!!! Jackoffs for 10 years!!!!
I have been harrased and treatened monthly! I have now started calling them 10 times a day to harras them! I am in the process of selling my mobile home and the day I do will be one of the happiest FN days in my life! I haven't decided if I will pay what i owe them or keep that money for punative damages!!! F!!! Greentree!!!! It says I have to type 100 words so i am just typing more to satisfy the 100 word limit. I think I have made my point. F Greentree!!! F Greentree F Greentree!!!!
3 comments
ID
Location
Brunswick, Maine
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I absolutely agree. They are the most unprofessional people I have ever dealt with.
We recently had our loan sold to them. We only have 20 payments to go!!!! Before our loan number was even sent to us, they could not accept other coupons from our previous bank. Their representatives are extremely rude and imply you are late.
We told them, hello....., what is our account number, where do we send the check?
Rude rude rude because all they want is our twelve dollars to pay online. If I wasn't so close to paying it off, I would seek out a new company to refinance with.
I USE TO HAVE AN ACCOUNT WITH GREEN TREE AND NEVER HAD A PROBLEM WITH THEM. MAYBE YOU WERE "LATE" IN PAYING----THAT WILL REALLY UPSET THEM. :cry