Greentree Servicing
Reviews and Complaints

I USE TO HAVE AN ACCOUNT WITH GREEN TREE AND NEVER HAD A PROBLEM WITH THEM. MAYBE YOU WERE "LATE" IN PAYING----THAT WILL REALLY UPSET THEM. :cry

how do I get out of a loan with GT my loan was also sold by BOA. GT has been rood and they make it very hard to pay them without getting a 12.00 fee.

I am self employed and can not set up auto pay. when I send a check it never gets to them fast enough I always pay fees! late fee 30.00 payment fee 12.00 every month I end up paying 42.00 in fees not to mention that my payment went from 1500.00-1600.00 over night. I had an agreement with BOA and they stiffed me after I worked my *** off to keep up with bills now I cant even go to the bank and pay in person!

this online payment *** is dumb!

your asking for trouble putting your banks info out there! GT stinks!!!!!!!!!!!!!!!

Green Tree refused my payment which was not even 30 days late at that time, stating that we had to also pay the following month's payment. We explained that we could not afford at this time to pay for the following month and we would pay that between the 15th and 20th, but definitely wanted to pay the current months payment so as not to go over the 30 days.

Green Tree refused to accept the payment.

I called 3 or 5 five times the same day stating they could not legally refuse my current payment, but they insisted that they would only accept the current month's payment IF we paid the following month due. They also stated that they were not refusing payment, but just wanted to get the account to current status, which included the following months payment.

They wanted us to provide them with a dated check for both of the payments and guaranteed that they would not cash the check. They also guaranteed not to process the 45 day Default Notice which would begin the process of Foreclosure, the check date agree to by Green Tree was the 17th.

They lied, after they processed the check, we immediately received in the mail the notification to begin foreclosure if not brought current.

IF you are not current by the 5th of the Month, they call you continually until you. They call even after you guarantee payment within the week - they call by the 2nd and 3rd date.

Green Tree servicing is a harassment and intimidation company, they are not professional and they intentionally lie to get their way. They are insistent you call to them to make payments, they do not allow you to make payments after the 5th of the month on their online payment portal (lock you out by the 5th), are insistent that you pay BEFORE the 1st of the month that the payment is due.

I can honestly say that I do not like Green Tree, nor do I trust Green Tree and do not wish to speak with them - I am sick of them.

Welcome ALL to the world according to Green Tree. It their rules and they don't give a *** about you. They are rude and ignorant Basters.

I had gotten to the point I now send mt payment via certified mail. This way I can track when they received it. I suggest everyone else do the same.

If the amount of your loan has jumped to more than you originally owe. Immediately place a compliant with your State Attorney General, the SEC and the Consumer Boards... both Federal and State.

It appears BoA determines if you are an at risk customer, if they do, they send your loan of to the sharks at Green Tree. This way they can hassle you. One... it is against the law to do that. So again, complain to every Government agency you can. This is company and BoA need to be put out of business.

Just started out with Green Tree since Bank of America gave them my mortgage account for servicing. Sent them a check on the 1st of the month, today is the 15th and they still have not taken it out of my account.

I called and apparently they have received the check on the 11th of the month, but I cannot get any life person to answer the telephone. I simply wonder who is Green Tree and is it safe to send them my money? No names, only P.O. Boxes, who are they?

What is my security that they apply the payments?

Who actually owns my mortgage? I need to be better informed and need to have some security that these people are legit!

I too have had nothing but problems with GT and they have made threats to me. Now I am 32 days late with my mortgage and I have no idea what they will do.

They have always been so rude and ugly to me on the phone.

No professionalism at all.

Along with the fact that my loan was sold to them also. I have a copy of my loan that showed I owed 60,000 and then all of a sudden there is this 20,000 dollars added and I have no idea what it is for. Go figure they are ruthless.

i guess we are all in the same boat.BOA sold my mortage to green tree too. what up with that.why.

No problem so far.trying to refi.call other baks to refi and ask who my holder is i say greentree and they oh my.

not so good.they better get ther act together. we all need help these days.

BOA sold my loan to GT over a year ago and the very first month I received a phone call from GT informing me my loan was late. I stated it was only the 3rd of the month and still within my grace period.

The caller said that GT was a debt collection agency and there were no grace periods.

I was also told that they would accelerate my loan if I was ever late again. So at the beginning of every month I start receiving threatening calls from GT.

As a mortgage professional, I cringe when I see a customer has a loan with GreenTree...whatever I need to get on that mortgage WILL be a struggle and a delay. Realistically, it will cost the customer money because your rate will either have to be locked for a very long period of time or relocked when it expires.

The worst is when a subordination is needed for a second mortgage (or "equity loan") serviced by GreenTree. A subordination is an agreement by the lien holder to remain in second lien position, which allows a customer to refinance their first mortgage - a common need with the availability of today's refinance programs for first mortgages and current rates. In this case, what takes many other institutuions 24-48 hours to provide, WILL take you over a month to get from GreenTree.

I do not believe that the people there are bad. More likely this is a company that is managed with the customer experience last & therefore it is understaffed and inefficient. When the level of service is SO much worse than the vast majority of similar institutions providing similar services, what other excuse can there be other than, "I'm sorry Mr. Undervalued Customer, but we are not designed to care."

Complaint to authorities in writing. Every State's Attorney where they have GREEN TREE Mortgage working out of.

The evidence WILL NOT and CAN NOT be ignored any longer. The legal system will catch up with these people soon.....

once they take over your second mortgage from bank of america, your screwed. i send them my second mortgage check at least 7 days before the grace period, going 32 miles and its never on time.

always dinged for a late payment.

first mortgage goes 1100 miles and takes 3 days to clear. we need to check into this predatory lender

Our mortgage was sold to Green Tree by GMAC effective 2/1/13. It's been nothing but trouble since. We had an escrow overpayment of several hundred dollars that was, according to our original mortgage, to be returned to us and our mortgage payment revised to reflect the overage. I used the GT email/customer service link on the GT website (pathetic as it is). Never received anything other than auto emails indicating my emails had been received and to call customer service. I'd call and wait long periods of time with no one every answer. Eventually I got through to a live person. Talk about bad customer service, the CR came on the line with an attitude even before knowing why I was calling. After several changes in her stories and my repeatedly asking why the annual escrow analysis due the middle of February was not done, she stated she could do an escrow analysis as we spoke BUT (and I took this as the threat it was intended to be) the monthly payment would likely go up rather than down if forced to do this year's analysis. In other words, Green Tree has no intention of returning the escrow overpayment from 2012 nor do they intend to reduce the monthly payment knowing full well there will be another escrow overpayment in 2013 if the current monthly payment amount remains as it. When I inquired as to her lack of professionalism and lack of any sort of customer service training, she became even more nasty and claimed I was causing her attitude by repeatedly asking why Green Tree had not performed the annual escrow analysis and returned the 2012 overpayment. After threatening to raise my monthly mortgage payment if I persisted in asking about the 2012 overpayment and failure to run the escrow analysis as required by my mortgage agreement, after telling me I was causing her to have a bad day, et cetera, she had the nerve to tell me she wanted to talk to my husband as he might be more "reasonable". When I said he was not available she suddenly reversed course again and said they she could no longer talk to me without my husband's permission. I then asked for her name and all I got was a rather fake sounding first name. When I asked if she had a last name her response was, "Doesn't every one have a last name?"

As for Green Tree's suspect payment system...$12.00 for phone or online payments, payment by checks free, I am reminded an old credit card scam. Checks only, hold the checks, claim not to have received them on time, and then charge late fees. So...rather than pay $12.00 to make online payments that were free through GMAC, I now mail my checks via Priority Mail with a tracking receipt. Thank goodness I do so as sure enough, last month GT received my check, deposited it and did not credit it to my account by the due date thus generating yet another email through their customer service website...'I know you received my check, I know what date you received it as I sent it with a tracking number, I have a copy of the cancelled checking showing when you deposited it...so, don't bother trying to add a late fee. Miraculously, my payment suddenly appeared on my account dated one day prior to the due date when just the day before (5 days following the due) there was no record of my payment. If this does not confirm my suspicions that the check only free pay system is yet another way to scam customers, I don't know what will.

Greentree is a *** rip of...And the workers are a bunch of Ghetto/ trailer trash workers who are only good for harassing innocent people. *** them!

I have the same problem. BofA sold to Greentree and my payment is due on the 1st and late on the 15th; however, Green Tree starts their harassment calls on the 10th.

I have asked them to stop and they said that if payment is not received by the 1st, I will continue to receive calls. I was instructed to file a report with the Federal Communications Bureau.

I do believe "answer" is a GreenTree rep. Stuff happens to people.

There is a way to work with people, but GreenTree does not even try. And they do lie. And they do call way too often. And they do insult, and they yell, and they ask you to do ridiculous things.

I was told to that if I hadn't asked everyone I know for a loan, I hadn't done enough. I was told if I didn't carry my 9-yr old TV out of the house and pawn it, I wasn't doing enough. I'm 62 and have a bad back.

Just how much would a 9 yr old TV get me? I'd sell it in a heart beat if it would get me out of having to deal with these people.

Okay first lets understand that YOU SIGNED THE CONTRACT..... okay now when you get on here and say that they call you when another payment isnt due for another 20 days..

Yeah right... that is whats wrong with people today, they dont take blame they just shift it. I promise if you are up to date no one calls.

and for the record Bank of America still owns your loan, and they want you to pay per your contract in which you say is due on the 26th and there is no grace period just a period in which you do not get a late fee. Greentree is a servicing company that is paid by B of A

Greentree Servicing LLC is a debt collector. Your loan is not sold to them.

Your loans were assigned to them. Their practices are due to the nature of what they do to make money.

They are looking to make incentives, bonus, money on your loan in a predatory manner. You do not get assigned to Greentree Servicing LLC for making your payments on time.

They are a predatory lender and my loan was sold to them from The Bank of America. I think they must get paid according to the number of harassing phone calls they make.

My payment is always made during the grace period but they aren't happy with that they start calling 5 days after the due date which falls on the 26th of the month. Too bad for them that I now get paid once a month on the first.

And so it Selma, and so is John, and so is most every other person I've had the displeasure to talk "with." It seems to be a part of their training to treat people in this way.

So today Green Tree calls me and says that they have the right to call my friends family and neighbors. I have to laugh at this because who do they think they are talking to?

Who treats their customers like this? There was , come to find out, a mix up with the payment. She tells me that I have to pay her directly. Well she wont see a penny of my money if she continues to talk to me that way.

So rude!!!

My bank told me that they have gone way beyond legal and not to talk to them! So I wont!

I would like to add that on Saturday the 29th Green Tree showed up at my door demanding to see me for payment and making my son feel very uncomfortable. The payment was paid on the 26th by electonic payment and I have proof.

Yes it was paid 26 days late but not 30 days late. This is very upsetting. What in the heck????? My husband lost his job and we are good people in good standings with our creditors.

Im outraged!!! My son was freaked out!

I may be very interested in filing a class action suit against them. They owe me money for overpayments and misappropriation of payments. If I do not get my money and title released, I will also be seeking a class action suit.

Since the middle of 2011 we have had nothing but trouble with greetree they foreclosed on us two days b4 christmas we got them paid then they charge us more attorney fees which put us according to them back into foreclosure. Then they said they would not help us any more if we didn't pay this amount they would come and change our locks is 15 days. So if any 1 does have a legal group going let me know

@ Current Employee - You are obviously not aware of how your company operates as a whole. There are too many ppl that complain about your "services".

If your company is so great, I believe that more folks would come to your support by posting positive feedback but I've yet to see any. I'm sure you're such a perfect citizen and you have surely never done anything wrong or have come under hard times.

You're probably just as perfect as your employer.

@ All others - Class action suit sounds great! Tell me when/where and I'm there.

I had two mean at greentree talk to me today as if I was the *** of the earth. They kept telling me that I need to stop blam'g other people for what I've done.

I have no idea what they were even talking about. Told me since I was not going to pay they would remove me from the home. I never said any of that. They talked over me and wanted to start an argument.

FOR NO REASON. They are the worse company ever. I've paid over 13 years and still owe the same amout I signed the contract for. Also, to "Current Employee", my credit wasn't high risk when I got this sorry loan.

So get YOUR facts straight! I plan to contact an attorney on Monday!

As a current employee maybe you should review Green Tree’s loans a bit closer. I am not a high risk consumer or have I ever had an issue with my credit.

My score is just short of 800 and I only have this high interest loan of 7.5% is to avoid PMI. So yes this is my 2nd mortgage. It was $30 cheaper a month and I thought I was making a great decision. BOA was great, but now being serviced by Green Tree I wish I was paying the extra $30.

Not to worry Current Employee, I’ll pay off my $19,000 loan this year just to avoid the hassle. Maybe you want to update your comments above to include people with perfect credit whom have 2nd mortgages.

Either way it doesn’t change the fact that Green Tree’s customer service is terrible. Thanks.

Current Employee is typical of Green Tree's empolyees.

BTW - I am not a 'high' risk consumer. My credit score is excellent and I've never had a late payment.

This company is a scam. Anyone for a class action suit?

I just looked up who got bailout money- Greentree is on the list. and i am so tired of them.

they call several times a day- i am unemployed and our bill is never 30days late- sometimes yes it is not right on time. but they always get the money.they have lied, called family members and told them we had only paid a certain amount to them(yes indeed they discussed a payment) uh isnt tyhat against the law?

Learn how to freakin spell. Your comments make it look as if you a foreigner trying to sell some scamware.

They can contact neighbors while looking for your, just can't say WHY they are looking for you (to collect a debt) according to the FCRA.

we experienced the same thing, while I was deployed ... after a year of making payments and they're not reducing the interest rate IAW SSRA ...

I started sending photo copies of my mortgage payments, 30 days late, they began foreclosure on us while I was overseas?

retained an Attorney and he stopped the whole process ... they ended up owing us almost $3,500 in unearned interest - yet they were going to take our home!

Ditto. I also would love to know how this worked out.

Unfortunately, in our case, my husband did sign the contract - with a different lender, it was subsequently bundled and sold. But our dealings with the company have been just like this.

We are older citizens that have just had more than our share of unplanned, unforeseen, unasked for set-backs. They won't even let us surrender the house.

Capperra, I LOVED your post. I would love to know how it ends.

I hate these people.

I feel validated. Go get 'em!

I too have had a distaste for Greentree, They have the worst website and the customer service is appalling. I have never made a late payment on my mortgages and always send the checks in on time ..

they did not receive the check and I had to pay twice ..

I am fortunate to have had the money to do it. :sigh I want to change mortgage companies.

They are rude, they put words in your mouth and they try and threaten and bully you. This is a company who said "please keep in touch if you're having a hard time so we know what's going on".

When I do that, they start bullying me, telling me I have to get a payment in by a certain date or they are going to foreclose (1 payment behind), so I yell at them and tell them to f-off and hang up on them...

Great relationship w/ my loan company, eh? THEY SUCK - STAY AWAY...

Green Tree's customer service reps are downright rude. I've never seen the like.

These pompous simpletons should not be allowed to service anything. We paid the amount on the bill, and they wouldn't apply it because they said it wasn't for the right amount. I faxed them the darned thing and was told "too bad, it doesn't matter what the bill said. You sent the wrong amount".

The rep literally said that. Jerks.

We have 2 Green Tree Loans. Over the years we have tried to consolidate these loans but Green Tree refuses.

Due to lack of employment, medical issues, plumbing issues, we have had difficulty making payments in the past, but caught up. Now, I am behind less than a week on one payment and the goons are calling daily. They are rude, disrespectful, demeaning, and a disgrace to humanity. They have no compassion,no understanding, they go out of their way to be nasty and treat you like trash.

They kick you while you're down and pile on the late fees, which they could waive. Their motto is "Relationships That Work ".

If this is their idea of a "Relationship", I want a divorce !!! STAY AWAY FROM GREEN TREE !

This is a boiler shop of the 1st rate. These people are rude, lost my bill pay sent on the first and admitted it and when ask to stop calling to collect after they found lost check they refused.

Rudest people I have ever seen. How it is legal for banks to sell mortgages is amazing to me.

we owned a rental property,our tennant was not paying rent and we were on real hard times,called green tree and said we could no longer pay and wanted them to foreclose,we were told,we dont want the property we want our money or else????I think this was a threat!Just an exaple of an out of control finance company,so sad

I wish I could back up time and do business with someone else. Unfortunately, we're already here.

They have changed their story almost every time we talk to them. They have told me that they cannot be held to whatever a previous CSR told me, so I have sent money on the basis of a promise that was not honored. We did not ask to be in this position. We're sorry we just are and we have to work from here.

They are beyond rude. They are insulting and obnoxious.

they do suck bigtime..dont do business with them