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I'm so dissappointed at this company

Unfortunately, they bought my mortgage. I have had nothing but bad experiences with them. I'm on automatic payments and they increased my payment by $200 per month. I called to inquire about it several times and they kept telling me that it was due to taxes. However, my county increased my taxes by $800 per year, so mathematically the numbers do not add up at all. So after about 6 phone calls, I finally figured out that it was because this company requires a minimum of $1200 in my escrow account. It is not right to go through all of that and for my money to just sit there for them to use. Also, I recently inquired about getting the escrow removed, I was required to fax them a letter. Well, it has been 3 weeks since I sent the letter and no response. They always say that they will call back and NEVER do. Worst experiences, I really really hope that they sell my mortgage soon because I simply can not deal with their poor work ethics and the way that they treat their clients.
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2 comments
Anonymous
#1029629

This is how I got them to finally do what they needed to do. Let me give you the procedure, then the background.

1. I typed a letter stating every conversation and transaction from the time that I realized they were overcharging us.

2. I sent that letter and copies of that letter to every known address for Green Tree, whic was 4 locations.

3. I sent each packet certified, return receipt.

4.

They settled out of court sending us a check for close to $2,000.00 and we had one month with no mortgage payment.

I hope that Ditech is a good move and not merely a restructing of the same bad business. Here's the background: We had to close our business in 2009 because it was tied so exclusively to the construction business. We were able to close it solvent, but we lost $40-50,000.00 annual income. Due to my husband's age, he had a very hard time finding a job paying what we needed.

We limped along for over a year depleting our reserves and existing on my income that was less than $33,000.00 annually. We also had a mortgage that was upside down because we trusted one of our sons-in-law who was in the mortgage business. When Bank of America sold our mortgage to Green Tree, they were charging us a high premium for hazard insurance because of circumstances surrouning being dropped by our home insurance company due to a tree falling on our house and a house fire. In our state, no other insurance company can fill the gap for 3 years, so mortgage companies get to supply hazard insurance from their source and charge interest on the premiums.

Our mortgage went from $698 to $880.00. When August 2014 came, we could get our own insurance. That company contacted Green Tree. Green Tree continued to charge us the same amount.

After much research and conversation with Green Tree, we contacted an attorney. On my end of it, I compiled documentation that was literally an inch thick. I made 3 copies and sent those packets to all 3 addresses that I had for Green Tree by certified, return receipt mail with a copy to the attorney. They admitted that they had not yet reviewed the mortgages that they had bought from Bank of America the previous year.

They adjust the payment correctly beginning January 2015, but continued to show that we owed the $880.00 through December 2014. They did send us a check that was close to $2,000.00 from the Escrow account and still had all they needed to pay insurance and taxes. The attorney contacted them. We went through this until February 2015 when they finally settled the rest of the discrepancies and lowered our mortgage payment to the amount it should be, plus they had to pay the court costs and the attorney fees.

My payments are now made by my bank to Green Tree (Ditech, now), and I monitor my Escrow account and payment account every month. In my letter to them, I told them that all correspondence with me and my husband must be conducted in writing whether by USPS or email; that I did not believer they were actually recording every conversation, or this would have been settled much earlier. I also told them that if they ever had a verbal conversation over the phone, we would be recording the conversation.

I hope you have already had success in getting your mortgage payments corrected. If not, my method is time consuming, but held up well in court.

Anonymous
#1028919

I am having the same problems. My payments have gone up plus they have added additional money (they say Paying toward Principle) to my payment.

I have no principal, only interest. they have drafted my account earlier than the normal and ealier than authorized. Customer service hung up on me.

I have never had to deal with such a scam of a company! Always did business with professional and ethical mortgage companies in the past.

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ID
#692593 Review #692593 is a subjective opinion of poster.
Location
Schaumburg, Illinois
Service
Greentree Servicing Mortgage
Reason of review
Poor customer service

Other Product Review

Withheld account .,rude.,threating,repossession, calling family.,and friends.,ex in-laws..now summon to court to foreclose. .....oh..now changing name Ditech....look out...
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ID
#689127 Review #689127 is a subjective opinion of poster.
Location
Waterford, New York
Reason of review
Poor customer service

Escrow

Mortgage was acquired from Citimortgage 5 months ago and these folks are horrible to deal with. The customer service reps have very bad attitudes and never a supervisor around. Just filed a complaint with the Consumer Protection Bureau because after two weeks, they can't explain where our tax escrow funds went. Fees and penalties have been assessed and we stated that we are not paying them. We've now been "escalated to a supervisor". This is supposed to be an electronic transaction and for some reason, they can't explain where our taxes went. This company is terrible and I would never recommend them to anybody. All I see online is nothing but complaints and sanctions from government agencies.
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ID
#689063 Review #689063 is a subjective opinion of poster.
Location
Columbus, Ohio
Service
Greentree Servicing Mortgage
Reason of review
Order processing issue

Under Payment when on Auto Pay

I do not know how this could happen but it did. I have auto pay set up and each month the same amount comes out but not this month. This month they only took out the Principle and Interest and not the Escrow and NOW I am getting nasty calls at home and work stating that I underpaid.... And not I have to pay the late fee and another transaction fee from either Western Union or Money Gram to fix their mistake. I DO NOT THINK SO.... HORRIBLE COMPANY TO WORK WITH. I DO NOT AND WILL NOT RECOMMEND THEM TO ANY ONE!
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ID
#686946 Review #686946 is a subjective opinion of poster.
Location
Denver, Colorado
Service
Greentree Servicing Loan
Reason of review
Problems with payment

Other Product Review

1.5
Details
Rude call me at work when I told them I can not get calls at work just for being 16 days late on my payment rudest I have ever ment
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ID
#684903 Review #684903 is a subjective opinion of poster.
Location
Ypsilanti Charter Township, Michigan
Reason of review
Poor customer service

Returned my payment checks and put my house in forclosure

Citi sold my mortgage after I lost my job and couldn't make full payments. So for a while I sent everything I had to Green Tree. They tried to force me to refinance my mortgage but I read all the horror stories about this company and refused their offers. Then Green Tree started the nasty phone calls. Next Green Tree held onto one of my payment checks without cashing it. So I took money out of my retirement fund and sent to them. Thousands of dollars! After a few months they returned both of my uncashed checks and said my house is in foreclosure. I was still receiving monthly bills so I took thousands more dollars out of my retirement fund, and sent in the exact amount due before the due date. Weeks went by and they didn't cash my check. Now they just returned my check saying I need to send a certified check to reinstate my account. The check is good and all they had to do was cash it or call my bank to verify the money was there. It's a scam to delay payment and add more late fees. They ruined my credit. Green Tree is corrupt to the core.
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ID
#684002 Review #684002 is a subjective opinion of poster.
Location
Saint Paul, Minnesota
Service
Greentree Servicing Mortgage
Reason of review
Pricing issue

Scamming Customers

1.0
Details
Bought a trailer and it was suppose to be new, but it was not and I asked for brown cabinets and dark carpet,cabinets was white, trailer did not have any shut off valves in any parts of the house. The boarder of the home was half put up. The people did a sorry job. They will lie and get more money out your account than they suppose to, so I started sending in a money order each month. Try to lie and say that you are more payments behind than what you really are. It is best to document everything. My mobile home is separated from a tornado that we had and they have not fixed anything but what they want fixed. Told them to change my last name and take the other person on my account off because he can not be caught at the home because of the court system, and he wrote a note and they still will not take him off. I am out of work on disability and have to have another knee replacement on September 30, 2015, and pay them faithfully out of that $900 a month and they still talking about I owe them $278 for something. They are very rude. My trailer has mold and mildew and they will not do anything about it and my husaband is a sickle cell patient and my play is to when my health is better and after I finish my therapy, I plan to get a lawyer and take them to court for my husband getting sick and going in the hospital often from inhaling the scent. I keep bad headaches from the smell. I have to do my best to remodle the mobile home on my own, but now that I am out of work and on disabilty I can hardly do anything from paying my bills with that small amount of money. I am one month behind and do all I can to pay a little extra until I can go back in the work field as a teacher. I never had a problem with the other company, until I got with them.
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ID
#682459 Review #682459 is a subjective opinion of poster.
Location
Warsaw, North Carolina
Cons
  • Company lies and threatings
Reason of review
Damaged or defective

Greentree Servicing Loan Review

The reps. are the rudest, most inconsiderate people. I never missed a payment for 5 years and paid over my amount due but I got behind only $35 and received rude harrasing threatening phone calls from them up to 10 Times a day.
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ID
#678325 Review #678325 is a subjective opinion of poster.
Location
Findlay, Ohio
Service
Greentree Servicing Loan
Reason of review
Poor customer service

Complaint with Green Tree Claims Not Disbursing Claims Money

I have had the same problems with Green Tree claims department as the post I just read. I have been calling from Jul 27, 2015 up until today Aug 5, 2015 and to no avail. I have called regular customer service and they have tried to reach this dept but to no avail. I have been told to try calling at 7am Mountain time and have done that. I have called all day, everyday since Jul 27th and no one will answer the phone only a pre-recorded msg saying they are busy and then the msg says they can't come to the phone and hangs up. I had been trying to reach them because I sent over $11K in insurance claims checks and my contractor last week was nearing the end of the project and all I wanted to do was to notify them of that and ask that they send their inspector to inspect the work so my contractor can be paid. This morning I reached someone in the complaints depart who tried to reach claims too and was unsuccessful, said she will keep trying and promised someone will call me today and I have not heard a word yet from claims and like I told the lady in the complaint department I doubt if I would. I told her I could not be only one affected by the claims dept not answering or sending us back our claim check funds to pay contractors for work completed. I am done with this B.S. at GreenTree, I told the lady I spoke with this morning I am going to contact local police where claims dept is located and see if there is anyone still working there, I am going to contact their CEO and the attorney general where the claims dept is located. They have the home owners insurance claims monies and not sending it back to us to pay for damages our insurance companies settled on our homes and our contractors have completed. THERE IS A SERIOUS, SERIOUS PROBLEM WITH GREEN TREE CLAIMS DEPT AND WITH GREEN TREE PERIOD IF THEY HAVE A DEPARTMENT THAT THEIR OWN EMPLOYEE'S HAVE FAILED TO REACH ANYONE AT. EITHER THEY ARE ALL DEAD IN THE CLAIMS DEPT AND NO ONE HAS CHECKED ON THEM IN WEEKS OR THEY HAVE STOLEN OUR MONEY AND CLOSED UP SHOP!!! PLEASE, PLEASE ANYONE HAVING THIS PROBLEM PLEASE POST AND ESCALATE TO THE AUTHORITIES IF YOU HAVEN'T REACHED ANYONE AFTER THIS POST on 08.05.15.
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1 comment
Anonymous
#1020219

We have also had prob with greatness mortgage ands need to.know if anyone can help us with this

ID
#677703 Review #677703 is a subjective opinion of poster.
Location
Arlington, Texas
Reason of review
No Response from claims dept, been calling since 07.27.15
Loss
$11000
Preferred solution
I want my insurance claims monies released immediately!! The rec'd the checks from me via FedEx on 07.15.15 and my contractor has completed repairs and I can not get anyone in claims to schedule an inspection or send me my money to pay contractor!

Constant Threats to take legal actions

I am tired of being threated by customers, that they want to take legal action to take my home. I have been making payments on this home since 1995, which is 20 years, and I am not about to have this company take my home, for being late few days or even a month behind. I will continue to make payments until I received my title to this home. Money does not come to us as easy as everyone else, there are people that don't have the luxury of having money everyday, and here you have people that call you to make it sound like you can just go out and get the money you need that they are requesting. these customer service people make it sound like if one person doesn't make a payment that the whole corporation (Green Tree) is going to be out of business. I am sure there are people that make payments on time that can keep the corporation stay in business. I am a sole income provider of my family and I am doing what I can to pay off my debt to green tree, so I don't have to keep hearing this "well if you don't have the money by tomorrow, we just to have to take legal action", Please!, I am sure I am not the only one making the payment to keep your business going, I am sure you have more green tree customers.
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2 comments
Amran
#1015727

We understand you need support with this issue. We would like to help.

To protect your privacy and comply with financial disclosure laws, we need to work with you offline.

Can you give us a call @ 866-231-5348 (M-F 7a-8p; Sat 7a-1p CST) so we can help?

Anonymous
#1013826

If GreenTree Services your mortgage contact the CFPB at 855-411-2372 or www.consumerfinance.gov.E

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ID
#674478 Review #674478 is a subjective opinion of poster.
Location
Window Rock, Arizona
Reason of review
Poor customer service

Greentree servicing accessing late fees when they didn't have my loan!

2.0
Details
Every month I have a different payment. Released pmt from my bank then looked on website and pmt was different AGAIN! Said I owed a !late payment from 2014, when I was with CITIBANK! NO NO NO! How can they do this to me every month when my pmt is there the day before it is due??? Got to get away from these people they are scammers!!!!!! Lady taking my call said she would "PETITION" to have the late fee removed and to allow 8-10 days for an answer...so are they now going to charge me a late fee for a late fee that is not a late fee?
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1 comment
Anonymous
#1012256

If GreenTree Services your mortgage contact the CFPB at 855-411-2372 or www.consumerfinance.gov.

###

ID
#671798 Review #671798 is a subjective opinion of poster.
Cons
  • Customer service
  • Way i was being treated
Reason of review
Problems with payment
Loss
$22
Preferred solution
Full refund

Loan amount enlarged due to incorrect taxes, horrible customer service

1.0
Details
Loan was aquired by from another company, taxes were raised, faxed new tax bill due to being lowered since turning 65 and frozen. Paid two payments leaving off the extra 100.00 for taxes. Waiting for reassesment of bill, they hurt my credit rating, and customer service was no help. They all read a script and dont help you at all. They have no power to help and dont care, I have never made a late payment and I am furious of how this was handled. I even told them I would pay my own taxes and they couldnt, help with that either. I talked to three different people on different days and they all lied or never told me the truth about what would happen. This is an awful company and I think I will sell just to get rid of them.
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2 comments
Anonymous
#1012254

If GreenTree Services your mortgage contact the CFPB at 855-411-2372 or www.consumerfinance.gov.

###

Anonymous
#1011193

I have had the same problem with Green Tree Servicing and I found out that they are committing the following violations of the TCPA, FCPA, FDCPA and RESPA acts. This why the Government has gone after them, I also found this web site that you can get all the information that you would need to go after them and make them pay for trying to wreck your life ( http://a4e9881ipth-7k8jmvycl6zex6.hop.clickbank.net/?tid=DOSA-WLIYD ) just copy and paste to your web seach bar.

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ID
#665908 Review #665908 is a subjective opinion of poster.
Location
Tinley Park, Illinois
Cons
  • How they cant help
Reason of review
Poor customer service

Greentree Servicing Home Mortgage Review from Turlock, California

Green Tree took over my Mortage. I didn't notice any problem's at first. Then last year my payment wen't from $772.24 to $844.92 I am on a fixed. I called and was given bunch of excuses. They said my taxes had gone up, that was lie. Then they said my home owner's insurance had gone up another lie. Everytime I asked for the superviser they refused. Worst customer service I have ever experienced. Now my payment is up to $901.19 they have run out of excuses. There print out is The worst most confusing piece of *** I have ever recieved. It makes no since. This is huge scam . I just not sure where to go next.
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1 comment
Anonymous
#1012250

If GreenTree Services your mortgage contact the CFPB at 855-411-2372 or www.consumerfinance.gov.

###

ID
#665693 Review #665693 is a subjective opinion of poster.
Location
Turlock, California
Reason of review
Poor customer service

Customer Service/Claims department failure

I have been trying for a week to speak to someone in claims. I played 20 questions with one CS rep who told me after answering all her questions at 7AM mountain time that Claims was closed (not according to your web site). I have tried other times and my call was dropped or transferred to a digital 20 question system. I have also sent emails without response. Is that your policy? I am trying to arrange for an end of repair inspection so that MY insurance funds being held by Green Tree can be released for payment to contractor.,
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ID
#665208 Review #665208 is a subjective opinion of poster.
Location
Littleton, Colorado
Reason of review
Poor customer service

Greentree Servicing Staff Review

I have been not habit insulted by their reps and they ask personal questions which is none of their business. When you try to make a statement they get angry and raise their voices. Which make you feel like a piece of trash
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ID
#663162 Review #663162 is a subjective opinion of poster.
Location
Tucson, Arizona
Reason of review
Poor customer service