Greentree Servicing Reviews

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Greentree Servicing Mortgage Review

Hello I'm not suprise how the company greentree change their name to ditech i think this company should be shut down completely the harass to foreclose people homes only for one two payments behind such rude company and that linda needs to be fired she so disrespectful
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ID
#708868 Review #708868 is a subjective opinion of poster.
Location
Hartselle, Alabama
Reason of review
Poor customer service

Rosie 1-80*-474-**** ext. 62592

Had a problem with one of your customer service reps name Rosie. Phone number is 1-80*-474-****, ext. 62592. She is very rude, make threats to my parents, try to control them making unprofessional statements to them. Talk to mom like she is a child telling her what to do and so forth. She has my mom totally pissed off. Who do she think she is? With attitudes she has she will never get anything out of consumers. I do not want her calling them nor me again. I prefer to speak with someone else. I have asked Rosie to not call my job. You all need to train your customer reps to speak to customers more friendly and professional so they get a better response from us. I've read the 96 complaints about this company and they are not good. Attitudes are BAD!
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ID
#708590 Review #708590 is a subjective opinion of poster.
Location
Morrison, Tennessee
Pros
  • No problems with payments
Cons
  • Unfair business practices
Reason of review
Poor customer service

Rudeness and numerous fees that are unexplained

I was on automatic pay until my payments went inconsistent. I was charged 100-300 dollars in fees periodically every month. Changed to pay manually and I would dispute fees every month then end up paying anyways to stop the harassment. It's like, I am in a nightmare> I never know what y monthly payment will be. The rudeness is amazing. The guy told me I was basically a thief and they were going to charge a 50.00 dollar late fee for being late. i explained I was late due to charges I do not know anything about they said excuses excuses.Now owned by Ditech
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ID
#707931 Review #707931 is a subjective opinion of poster.
Location
Deland, Florida
Service
Greentree Servicing Mortgage
Reason of review
Problems with payment

Greentree Servicing Mortgage Review

On August 18 2015 a refund check to myself and my ex girlfriend was cashed by her I have been huntin down for two months finally I got the copy of the check both free tree and the bank should b held responsible for sending the check to her I have started by going to the police next step will b court
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ID
#707242 Review #707242 is a subjective opinion of poster.
Location
Brooklyn, New York
Service
Greentree Servicing Mortgage
Reason of review
Problems with payment
New Reviewer

Greedy tree/deaddick IE greentree/ Dietech

My house is going into foreclosure I cannot afford it anymore. But in the Chain of events Greentree screwed me over with their greed and lies they gave me all different prices for all different crazy things they said I owed them money for some past house insurance that I did not pay for I asked them what year was that and they did not know yet they call me at least 6 times a day at home and on my cell phone. I am unemployed I explained my situation, but they do not care. I told them they are crooked evil vampires and they would dig up a corpse to and drink their blood just to get something, they are beyond Evil. I don't care because 1 day they will face God and Woe to them on that day! They will wish that they had not ruined other peoples lives with there deception and lies!
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ID
#706461 Review #706461 is a subjective opinion of poster.
Location
Portage, Michigan
Service
Greentree Servicing Mortgage
Cons
  • Unethical
  • Company lies and threatings
  • Will not work with you
Reason of review
constantly lieing
Loss
$90000
Preferred solution
Let the company propose a solution

Greentree Servicing Mortgage Review

worst customer service ever. Uneducated and rude. DO NOT DO BUSINESS with them. Talk down to you as if you are a bad child. Very rude and totally unhelpful.
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ID
#705778 Review #705778 is a subjective opinion of poster.
Location
Chattanooga, Tennessee
Service
Greentree Servicing Mortgage
Reason of review
Poor customer service
New Reviewer

Very Unprofessional business ethics

As a contractor -I was called by a lady to take care of her carpets that had been damaged do to a damaged roof. Upon first look my suggestion was to replace the carpet -but told her i would do what i could with them to see if they could be salvaged. Long story short about three hours later she was extremely happy. At this point in time -my thoughts were this is great -happy customer -also saved the green tree the expense of replacing the carpet . Here is where things went south. Upon customer request- I faxed a copy of the work invoice as well as a w-9 to greentree on a satuday aug 29 and called the following week to verify that they had received the info. They confirmed that the invoice and w-9 were received and that payment would be processed and mailed out on sept 11 2015.Come to find out the paper work never got processed and no check was cut or mailed Well today is the 23rd and having not received the check yet- I contacted green tree this morning only to find out that my info was never processed- the claim has been closed -and the customer was mailed the check which by the way has already been cashed and more than likely spent. Their song and dance was that sometimes it takes up to 15 days to process invoices and by the time it was going to be processed the claim had been closed and a check already sent out to the customer. What happened to accountability ?????? Total negligence on their behalf. All I got was we are sorry -you will have to contact the customer to get your money-and if you want to talk to a supervisor-good luck on that happening-fill free to leave a voice mail and don't hold your breath waiting to get a reply. As a business owner I feel I did everything right-and as for green tree -I hold them fully responsible for dropping the ball-if it takes you more than a few days to process your invoices duuuuuhhhh you might want to consider hiring some help !!!! And a good reputable business -if they make a mistake or error-they make things right instead of passing the buck to someone else. So to sum it all up- the customer got taken care of -saved green tree thousands of dollars-green tree dropped the ball -did not do as promised-and now i am having to chase down money for work that was done almost a month ago and am having to make a trip out of town today to ensure payment -also had to discount my work so customer could afford to pay me . Thanks a lot green tree for nothing but a big ole headache!!! Hope this review serves as a warning to other contractors before take on work where as this company is responsible for paying you
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ID
#704610 Review #704610 is a subjective opinion of poster.
Location
Cove City, North Carolina
Cons
  • Did not take responsibility for their neglagence
  • Rude and abrupt
  • Unfair business practices
Reason of review
did not deliver what was promised
Loss
$375

Beating Them At Their Own Game

I never had a problem paying my mortgage when it was with GMAC - never a lost payment or threat of foreclosure. I received monthly statements by no later than the 15th of each month, wrote the checks and they were posted promptly: Every statement was accurate. After Bank of America(GMAC) as well as other large financial institutions (Ally, Citibank, et al) sued by Attorneys General from 25 states in 2011, they filed Chapter 11 reorganization and dumped accounts that had either low interest rates, were close to pay off or had a late payments on record. My mortgage payments were never late but because I had a low interest rate and owed less than $65,000 GMAC sold my acount to Green Tree Servicing LLC a subsidiary of Walter Investments Inc.: When my mortgage collection was sold to Green Tree from GMAC in 2013, I researched them: It was alarming to discover that they had a reputation for instigating foreclosure by magically 'losing' or misappropriating customer payments then charging late fees when customers balked, so I was determined to make photocopies of every statement, check and Certified Mail tracking number, then send every mortgage payment via Certified Mail. I also wrote to them asking them to produce a copy of the note of origin and proof of their legal ability to collect payments from me (this is for assurety in the event that a lawsuit may later be filed that I did make correct legal inquiry of the company to collect mortgage payments). They responded with a copy of the original note but declined to produce legal proof of collection claiming "security issues."I printed a log of payments directly onto their monthly statement to show them that I was keeping meticulous records of the dispersal of monies.They sent me threatening letters from the Rapid City office demanding the total payoff which is completely illegal as it violated the terms of the note, so I wrote back requesting a copy of the source from the note supporting their demand for payment - They never replied. Now, as they have a new caprice: I have been paying extra money to the principal to pay down the loan quicker and wrote a check last month for over $1000 extra to be applied to the principal. When I received this month's statement for the October mortgage, it showed that they did not apply the extra $1000. They processed the standard mortgage and dispersed the principal and interest as a normal payment.I called Green Tree immediately and spoke with a supervisor who said that they could access the check AGAIN and pull $1000 from it. I said, "No, I will take care of it on the next payment." but I asked, "How could they post the wrong amount from a customer check?" The supervisor answered glibly, "Oh it happens all of the time." I said, "No. This is unacceptable."She then said,"Well, I'm not in payment processing."I wanted to scream, "Then what in the *** Are you doing, offering advice?!"I told her that I keep thorough legal records of every payment. She then stated that "This phone call is being recorded." I answered, "Good. I want it to be recorded."I met with my financial adviser of my bank who explained that when you write a personal check the recipient has automatic permission to process it in any manner they wish, however, the fact that Green Tree did not apply $1000 was troubling. Because Green Tree, now DITECH elects to post payments electronically, it causes real problems for the bank to retrieve monies or correct mistakes. Strategy that will prevent Walter Investments (Green Tree, DITECH or any other subsidiary trying to take your home) from forcing you into foreclosure:For $25 you can place a Stop Payment order on Green Tree and DITECH on your checking account, then pay your mortgage each month with a cashier's check drawn from your bank.They will no longer have access to your routing number and as it is a bank check fdic they are less likely to "lose" the payment. Keep good records:1. Make photocopies of every document that you send to Green Tree - DITECH.2. Mail payments by Certified Mail - The Post Office owns the PO Box addresses, so YES, You CAN send Certified Mail to a PO Box Address.3. Organize all payments and correspondence in chronological order so that if or when you need an attorney you have solid proof of payments and letters that will help your attorney if you have to go to court.4. If you have a retirement plan that you can borrow from and owe less than $55,000 inquire if you can borrow from your retirement and pay it back without a hefty penalty. 5. Have a copy of the original note and plan for your pay off date. If you have family members that are willing to pony up to help you pay off your mortgage, work out repayment to them and be willing to give them a bit of interest for their help: The GOAL is to EXCISE The Green Tree-DITECH leeches out of your life forever. You can do this. DO NOT LET THESE BULLIES INTIMIDATE YOU. You worked too hard for your home to have some low-life corporation steal it out from under you! Think creatively how best to pay off the loan. Do not waste your time contacting the State Attorney General's Office - they are the reason your mortgage was sold, AND they represent the government not the individual. Consumer protection is not really designed to help taxpayers its about their 'image' - I know because I worked for them. Bunch of snakes. Refinance is a bad idea because you are not only rewriting your loan and losing your equity, BUT, you HAVE NO GUARANTEE that your new loan won't be sold back to DITECH! You're better off paying down the principal and then pay off the loan in a do-able lump sum as long as there is no penalty for early payment on your original note. Remember: Walter Investments Inc. makes money off of bulldozing people into foreclosure. They are soul-less monsters who care nothing for people who are trying to live. They don't care if you or a family member has cancer, or ALS or if you've been laid off, or a natural disaster has put you in the hospital. Don't let these Troglodytes take your home! Be Strong and Fight for Your Rights! Good Luck and all the best!
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1 comment
#1037751

Also contact CFPB at 855-411-**** or www.consumerfinance.gov.

ID
#704377 Review #704377 is a subjective opinion of poster.
Cons
  • Rude staff
  • Unable to communicate with
  • Unethical
Reason of review
Problems with payment

What a horrible company!!

I have never been treated so unprofessionally than I have been for the last 5+ years by Green Tree! Their lack of customer service and rude employees has left such a bad taste in my mouth that I can't take it anymore! I have been in my home for 27 years and because of their corrupt business dealings and greed, I am losing my home! I have repeatedly tried to work with them to refinance and they keep losing the paperwork, or claim to never have received payments, etc. that it is a losing battle! DO NOT DO BUSINESS WITH THIS COMPANY OR ANY THAT IS A PART OF IT!! I hope no one ever has to go thru what I and my children have gone thru.
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ID
#703746 Review #703746 is a subjective opinion of poster.
Location
Utah, United States
Service
Greentree Servicing Mortgage
Cons
  • Unethical
  • No response
  • Rude and abrupt
Reason of review
Poor customer service

Returned my payment checks.

**UPDATE** I sent a certified check for thousands of dollars -the amount owed- to Green Tree, now Ditech. Ditech cashed the certified check, then several weeks later mailed me a check for the amount I sent them, and told me my house is in foreclosure. I now have 4 returned mortgage checks from Green Tree/Ditech, valid money that they refused to put in my account. HOW IN THE *** AM I SUPPOSED TO PAY THEM?! What do they want? My house? ~Original Post~ Citi sold my mortgage after I lost my job and couldn't make full payments.So for a while I sent everything I had to Green Tree. They tried to force me to refinance my mortgage but I read all the horror stories about this company and refused their offers. Then Green Tree started the nasty phone calls. Next Green Tree held onto one of my payment checks without cashing it. So I took money out of my retirement fund and sent to them. Thousands of dollars! After a few months they returned both of my uncashed checks and said my house is in foreclosure. I was still receiving monthly bills so I took thousands more dollars out of my retirement fund, and sent in the exact amount due before the due date. Weeks went by and they didn't cash my check. Now they just returned my check saying I need to send a certified check to reinstate my account. The check is good and all they had to do was cash it or call my bank to verify the money was there. It's a scam to delay payment and add more late fees. They ruined my credit.Green Tree is corrupt to the core.
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5 comments
#1089148

They did the same to me - the only way I was able to avoid them from hiding mailed checks was to pay directly via my BOA account BUT then they put the money in a suspense account. They were adamant about putting my home's FULL mortgage amount into the monthly totals to get bonuses - in the end, I 3 way called them with BOA rep on the phone and resolved the problem BUT, they hid a $1200 legal fee by overcharging me $100 per month as a "insurance" line item when I asked for an audit of my account.

I was so sick and tired that I felt the $100 per month was actually better than fighting anymore as it took over my life, my health my sanity for months!! I feel better and am ready to fight for my money and my sanity lost to their illegal practices.

#1041556

I have a consumer law attorney who filed a lawsuit against Green Tree Servicing in Federal Court about 10 days ago. Without filing a lawsuit in FEDERAL court you will never be able to deal with them.

You need a lawyer to go to Federal Court--too complicated. Even after the $63 million fine by CFPB and FTC they are still operating illegally.

#1037749

Contact an attorney through your state bar association - pro bono is possible.

If you have copies of all payments, bank statements and proof of delivery of your checks you may have a strong case to sue for fraud.

Green Tree nka Ditech are only permitted to collect or "service" the mortgage payments, they cannot change the terms of your loan.

Write them a letter asking them to provide copies of your original note and proof of their legal assignment to collect money from you. If nothing else, this establishes that they cannot alter your original note or contract or force you to breach the terms of the loan.

Good luck!

#1035948

How do we fix it. We are having same prob. Who do we talk to

#1037746
@PissedConsumer1035948

Contact FDIC and the FTC.

Green Tree /DITECH are openly breaking the law.

Keep good records and get copies of your bank statements to prove that you have in fact paid - send payments and any correspondence through Certified Mail to prove that they DID receive your money.

Wishing you all the best!

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ID
#702051 Review #702051 is a subjective opinion of poster.
Reason of review
Pricing issue

Greentree Servicing Loan Review

Antron & Ms Rita @ Greentree servicing in modification department was very rude and not concern about your family matters. Antron should be coach on phone etiquette and Ms Rita should have sympathy for customers. Very poor services and no follow up regarding your account
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ID
#700322 Review #700322 is a subjective opinion of poster.
Location
Schererville, Indiana
Service
Greentree Servicing Loan
Reason of review
Poor customer service

Green Tree Servcing is doing a very illegal business

They intentionally put my payment as UAF (Unapplied Funds, then called tell me I did not make the payment, many calls, I tried to explain to them ( the debt collector), and offered to fax my bank statement, they refused to listen and insisted that I did not pay and was late, charged me with late fee, while my money was sitting there as unapplied funds. After I filed a complaints to Arizona Attorney' s Office, they still did not admit their mistakes or "crime", I would say, but at the same time they suddenly applied my money back to my account. That is very bad business practice
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ID
#700290 Review #700290 is a subjective opinion of poster.
Location
Tucson, Arizona
Service
Greentree Servicing Mortgage
Reason of review
bad, very bad business practice

Green Tree Incompetence

Can't pay directly online. Money sits in the unapplied funds account. Customer service reps have no access to transfer funds over. Multiple calls to my cell phone daily even though account up to date. No wonder people hate large corps! Green Tree is the worst. Is it legal for mortgage companies to call cell phones? I would like to have a mortgage with a company that does not sell my mortgage to another sub par company. Green Tree makes Bank of America look good. I would suggest online echeck payments, online debit or credit payment, call staff that can actually help manage your account and moving into the 21st century.
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1 comment
#1033350

OK first by law green tree has to post your payment the day it is received ...if they are applying to unapplied account that means they are planning to try to steal your home ..DO NOT let these *** screw with you and they are lying when they say they can't transfer it..of course they can ..I suggest you call them and harrass the *** out of them and that you start making complaints to the CFPA ..consumer Financial protection agency and federal trade commission.. Please do this a fast as possible because your home and everything you've worked for is in jeopardy..they can call cell phones but you can tell them to stop but they won't

ID
#698317 Review #698317 is a subjective opinion of poster.
Location
Parker, Colorado
Reason of review
Problems with payment
New Reviewer

Forced escrow and horrible service

Green Tree Servicing paid taxes on my Mother's property, she has no loan on her property and never did any business with them. They then claimed they paid my taxes and forced me in to escrow. When in reality it was her property and they paid them 3 months before they were due. They have now raised my housenote $260.00 a month. May not be a big deal to some but it is to me. I am so pissed and I would never want them to service another loan for me. They are the worst company I have ever dealt with and it's all about padding their pockets. DO NOT USE GREENTREE/DITECH
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ID
#696614 Review #696614 is a subjective opinion of poster.
Location
Memphis, Tennessee
Service
Greentree Servicing Loan
Cons
  • How they cant help
  • Rude and abrupt
Reason of review
Taxes
Loss
$3000
Preferred solution
Let the company propose a solution

I'm so dissappointed at this company

Unfortunately, they bought my mortgage. I have had nothing but bad experiences with them. I'm on automatic payments and they increased my payment by $200 per month. I called to inquire about it several times and they kept telling me that it was due to taxes. However, my county increased my taxes by $800 per year, so mathematically the numbers do not add up at all. So after about 6 phone calls, I finally figured out that it was because this company requires a minimum of $1200 in my escrow account. It is not right to go through all of that and for my money to just sit there for them to use. Also, I recently inquired about getting the escrow removed, I was required to fax them a letter. Well, it has been 3 weeks since I sent the letter and no response. They always say that they will call back and NEVER do. Worst experiences, I really really hope that they sell my mortgage soon because I simply can not deal with their poor work ethics and the way that they treat their clients.
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2 comments
#1029629

This is how I got them to finally do what they needed to do. Let me give you the procedure, then the background.

1. I typed a letter stating every conversation and transaction from the time that I realized they were overcharging us.

2. I sent that letter and copies of that letter to every known address for Green Tree, whic was 4 locations.

3. I sent each packet certified, return receipt.

4.

They settled out of court sending us a check for close to $2,000.00 and we had one month with no mortgage payment.

I hope that Ditech is a good move and not merely a restructing of the same bad business. Here's the background: We had to close our business in 2009 because it was tied so exclusively to the construction business. We were able to close it solvent, but we lost $40-50,000.00 annual income. Due to my husband's age, he had a very hard time finding a job paying what we needed.

We limped along for over a year depleting our reserves and existing on my income that was less than $33,000.00 annually. We also had a mortgage that was upside down because we trusted one of our sons-in-law who was in the mortgage business. When Bank of America sold our mortgage to Green Tree, they were charging us a high premium for hazard insurance because of circumstances surrouning being dropped by our home insurance company due to a tree falling on our house and a house fire. In our state, no other insurance company can fill the gap for 3 years, so mortgage companies get to supply hazard insurance from their source and charge interest on the premiums.

Our mortgage went from $698 to $880.00. When August 2014 came, we could get our own insurance. That company contacted Green Tree. Green Tree continued to charge us the same amount.

After much research and conversation with Green Tree, we contacted an attorney. On my end of it, I compiled documentation that was literally an inch thick. I made 3 copies and sent those packets to all 3 addresses that I had for Green Tree by certified, return receipt mail with a copy to the attorney. They admitted that they had not yet reviewed the mortgages that they had bought from Bank of America the previous year.

They adjust the payment correctly beginning January 2015, but continued to show that we owed the $880.00 through December 2014. They did send us a check that was close to $2,000.00 from the Escrow account and still had all they needed to pay insurance and taxes. The attorney contacted them. We went through this until February 2015 when they finally settled the rest of the discrepancies and lowered our mortgage payment to the amount it should be, plus they had to pay the court costs and the attorney fees.

My payments are now made by my bank to Green Tree (Ditech, now), and I monitor my Escrow account and payment account every month. In my letter to them, I told them that all correspondence with me and my husband must be conducted in writing whether by USPS or email; that I did not believer they were actually recording every conversation, or this would have been settled much earlier. I also told them that if they ever had a verbal conversation over the phone, we would be recording the conversation.

I hope you have already had success in getting your mortgage payments corrected. If not, my method is time consuming, but held up well in court.

#1028919

I am having the same problems. My payments have gone up plus they have added additional money (they say Paying toward Principle) to my payment.

I have no principal, only interest. they have drafted my account earlier than the normal and ealier than authorized. Customer service hung up on me.

I have never had to deal with such a scam of a company! Always did business with professional and ethical mortgage companies in the past.

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ID
#692593 Review #692593 is a subjective opinion of poster.
Location
Schaumburg, Illinois
Service
Greentree Servicing Mortgage
Reason of review
Poor customer service