Greentree Servicing
Reviews and Complaints
OK, here's the deal with GreenTree & BoA
OK, folks here's the deal with B of A and Green Tree.
BOA was required by Fed's to dump all their Mortgages, some 500,000 to Green Tree & others...BOA tried dumping this same amount to Fannie Mae and was immediately sued for "dumping defective mortgages" and quickly settled. Then sold the same "defective" mortgages to Green Tree & others. These "defective Mortgages" are mostly forged signatures on notes and mortgages that BOA could not collect on. BOA has submitted forged and altered documents with Courts all around the country. Now Green Tree is trying to do the same thing, with the same forged documents.
Everyone should go to their County recorders office and check on ALL documents, if you had Country Wide home loan or BOA mortgage chances are your loan is NOT valid.
Mortgages transferred by M.E.R.S are NOT VALID. MERS does not own any title to your property. Try finding a phone number for MERS and talk to any live person, there are none. Green Tree is THE most unprofessional company I have ever had to deal with, they lie, they are extremely rude & they steal property every day all over the country. Check with local Laws and if permitted in your state, RECORD EVERY PHONE CALL you have with them, put the date and time and the persons name on the tape, so it has foundation to use as evidence in court, you do not have to inform them you are recording if you live in a "One party state" DONT'T let these people "steal" your home. Make them send you a certified copy or color copy of your "original" note and Mortgage. They must have the the "original" note and mortgage, signed by you in ink, not a copy.
Green Tree acquired these mortgages for pennies on the dollar and will do anything to either steal your home and/or your money, lie, cheat, steal & intimidate to get something they are not entitled to. They know that most of these loans are "un-collectable. DO NOT let them bully you into giving up your home, DO NOT leave your home until the Sheriff or court says you have to. If you leave your home, they can steal it because they assert that you abandoned it. Most of the mortgages Green Tree "acquired" from BOA are bogus and most of them forged. Almost every loan that Country Wide had and BOA acquired from they're purchase of County Wide is fraudulent.
Please do some research and keep them from stealing your home. Contact the FTC or your State Attorney Generals office and FILE A COMPLAINT.
Insurance Coverage-
Green Tree sent a request to verify insurance for a condo that I own. I immediately responded by fax and included a coy of their letter along with the condo insurance and a copy of an additional policy that I have to include the interior of the condo.
Green Tree responded and stated there was an issue with the name on the policy. I've owned this property for 7 years and since purchasing the property, I've had a name change. In the past, Green Tree has never had an issue. However, this year they sent a letter stating they needed the policy rewritten with my old name or I needed to update my loan information and provide documentation of my name change. I contacted my insurance agent, and did exactly what Green Tree requested, and had the name on my policy changed to match the name on the loan.
I just received two more letters from Green Tree stating the policy that I sent with the correct name was not the insurance policy they were looking for, and they are threatening to purchase insurance at my expense.
I contacted Green Tree to inquire about the initial fax that I sent, because that contained the policy they were looking for. Green Tree claims I either never sent it or I did not put the account number on the fax. I have a confirmation fax with a copy of their letter they sent me along with the insurance policy and account number. I'm not sure what they did with the original fax, but this issue still has not been resolved.
I am beyond frustrated with their incompetency and customer service. I am in the process of filing a Better Business Bureau complaint as well since I feel they are harassing and threatening me with purchasing an additional insurance policy at my expense. I've spent way too much time dealing with their inability to track and maintain records.
Some insights into a "Green Tree" personality
This is a quick follow-up on what my family is going to do to detach completely from being tormented by "Green Tree". I'll post what the results will be later on.
Our plan is to now perceive and treat GT as a whole as being demonically possessed. There is every...
Based on just observing the unprofessional and unstable behavior of the bullying staff at the company, that is oddly called "Green Tree", they unfortunately appear to suffer from alcohol and/or drug abuse, or at least some forms of mental, emotional and spiritual illnesses. Add these weaknesses to an already dominating and narcissitic personality, who are out of touch emotionally with themself and others, and who knows well what others think of them, but doesn't care, we're dealing with a criminal mentality.
Its like dealing with a gang of cowardly thugs. They are attracted to the line of work as a group because its a way for them to get an unhealthy thrill in their otherwise boring, unfullfilling, unhappy lives. They may even be involved in other criminal activities as of yet unseen to the public, so keep this in mind.
Just know that you are not alone in being mugged by this group of bored but destructive people. Keep holding your head up high, maintain your dignity and good mood, KNOW that you are a good person, and be courageous enough to report them to the Better Business Bureau.
Talk to your local sheriff or police department too to learn from them how you are not alone. If you can afford legal assistance, do so. Just remember that the overall personality of the people at "Green Tree" loves a challenge, but they fear being controlled by others. They feel a need to control others instead as a way to use their dominating energy.
Do what you can to minimize contact with them, and when you are in contact with them, be professional and level-headed. To help you act this way, be well-rested and well-fed BEFORE attempting to communicate with the drugged-like or drunk-like staff.
Unheathly interactions with them will be going on for awhile, so conserve your energy. The current personality of a "Green Tree" staffer immaturely enjoys creating and extending conflict - they have the energy and time and are being paid to do this - so consider this relationship to be a long-haul bad relationship, and one that will end badly eventually, like all bad relationships do. Unless you can just walk away and do nothing more with this gang, comfortably brace yourself for more attempted punches to your face from the staff.
Don't expect to ever be treated fairly and rationally by this group. Remind yourself to compare this unhappy relationship to being in one with someone high on cocaine and or drunk on alcohol. There is no way any rational thinking will get through to them. The only way the staff and leadership will be taken away to sober up is with them kicking and screaming, like children having a tantrum. They hate to feel like they've lost a battle and control - eventhough the battle and control is only in their imagination.
YOU have to be the clear-minded adult in this situation instead and take responsiblity for being honorable and healthy eventhough the staff at "Green Tree" is not. So don't lose your temper to the extent that you can't think clearly yourself. Just be at peace in your mind that you are doing the best you can with weak minded & hearted immature humans who need a healthy dose of discipline and an education in emotional intelligence.
Just objectively accept how the "Green Tree" staff and leadership has gone over the deep and dark end of the canyon right now. They are clearly acting dishonorable. Perhaps they don't know any other way to behave in life. So take care of yourself first and foremost. Keep order in your life somehow, no matter how hard "Green Tree" tries to crate chaos and more insecurity in your own.
It's actually best to avoid having anything to do with such negativity, but until then, find ways to enjoy your life and humor and enlightenment. Be compassionate and forgiving for in any way finding yourself in this situation. Find the silver-lining and know that this too shall pass, eventually.
Just be brave enough to report "Green Tree" to the Better Business Bureau, talk to your local police, receive legal advice, continue to bring their destructiveness to the light of day. Keep in mind that the leadership and staff may be involved in drugs and alcohol abuse, and other criminal activites as of yet unknown. And above all else do what you can do maintain a healthy balance in your own life. It's just a house. It's just money. It's just stuff. While healthy and loving human relationships are priceless and above all else are what is the most valuable in our lives.
This company is fake!!!! Don't pay!!!
My mortgage was transferred in Feb, I haven't been able to contact GT since I heard they were taking over. I've registered on their website to pay and manage my account, but no account info is displayed.
It's just a message that says " call customer service" I've tried calling 84 times, no one answers the phone. I have even paid them 2 payments but I have no idea where the money is going or what the *** is going on. So if someone from GT logs on to read these complaints, I hope they read this.
" I *** HATE YOU PEICES OF ***, *** GT & ALL THERE EMPLOYEES" by the way your *** are being sued, you won't receive another dime from me!!! IF ANY LAWYER READS THIS, I CAN BE REACHED AT
jwilli6888@***.com
Green Tree is the worse in harrassing people-got 5 calls in two days from them; didn't answer
I, like a lot of people here, got their B of A loan sold this past spring to these jerks. I've owned 3 houses in 15 years and only was late twice during that stretch. This month's (August of 2013) is going out on Monday since I'm short on cash this month. I initially received a harassing phone call on Tuesday the 6th from a collector at Green Tree, whose first words were "do you intend to keep this property?", which of course I said yes. Then he kept on saying 'your late here after the 5th day, can I make arrangements for you to pay?" I told him I would be mailing the payment on the 12th and he responded "I can set up a payment to withdraw on the 15th for you but you will have to pay a servicing fee of $12). At this point, I told him "no" I will mail the payment and he proceeded to say "what, do you want a NSF charge of $34 by doing that?".
I ended the conversation and hung up. Since then, I've counted 5 phone calls from Green Tree in AZ (guess that's where their call center is" and didn't bother to answer one. I just contacted their corporate office in St. Paul, MN and asked to speak to Keith Anderson's, their President, Executive Assistant and was routed by the operator to some supervisor who would only give me his first name and ID number.
I told him to stop harassing me. as no bank I've owned a mortgage with in 15 years called me after a few days of being late, let alone 5 times: not even Bank of America! He told me I can write a letter asking me to send a letter to stop calling me to some PO Box (6172) in Rapid City,SD. I told I was going to send a certified letter and need a physical address and he refused. I then said I was going to send a letter to corporate to Keith Anderson's attention, referencing all these hundred's of posts on the internet on how bad customer service they are.
Green Tree Servicing White Collar Crime
This has got to be the worst company on earth. The representatives harass you even after you have explained your situation of being behind (not even a month). They have increased my monthly payment by more than $300. From what I've read, they have done this to several people.
They make up lies and swear you've said something you didn't. I have begun the act of recording each and every phone call with these fools. There are some Facebook pages dedicated to informing people who have mortgages with this company. One FB page is Green Tree Servicing Sucks and the other page is Victims of Green Tree Servicing. There is a petition to investigate this company too. Sign the petition and repost, Sign this petition about Green Tree Servicing and spread the word. http://petitions.moveon.org/sign/investigate-the-billing
Not *our* problem!
our family is under financial strain. there are reasons behind that strain and we are looking ahead to fix things BEFORE the strain becomes a disaster.
We decided to contact green tree to apply for a modification on our loan. This was middle of May. I was told to fax over all docs. I did so.
a few days pass I call to make sure they were received. I spoke with Dillan. he went over the mod. process with me I said I understood all of that and that I had already faxed the information over.
He stated taht yes an account had been opened for the Mod but no fax had come through, mmm? ok I will resend. My husband called to make sure fax went through and was told yes they were recieved. a few days pass and in the mail I receive a whole new packet and two letters one says we are reviewing your application and documents we will be in contact with in 30 days.
the next letter says you are about to be disqualified due to not having proof of income and two months bank statements. the two letters dated the same day and the packet dated 8 days before. I called and spoke to Dana who from the moment she picked up the phone had an attitude with me and i had yet to even tell her why i was calling. with a partial explanation she begins to ask me why we are behind in payments?
I said we are Not behind in payments. well then why do you need a modification, because we are at risk of falling behind. she then tells me that although a fax was received only one page came through and there was no way for her to retrieve the missing 14 pages, she was quite an angry woman I have no idea why. I told her I would resend all documents through the mail with ATT.
Dana on it she said Okay you do that. kinda like what ever!that was on June 19th. I called Dana on Monday June 24th to see if she received the packet. before I made that call I said to myself be OVERLY NICE see if you can crack her anger and turn it to peace.
Ha! i don't believe that is possible! I started by asking how she was doing blah blah blah. then asked if she had received the packet.
she said I told you we only received the one page out of the 15 butr i spoke to my manager after we talked last week and he said you do not qualify, although you had neck surgery your choice to have your adult daughter and her family living with you is your choice. I said to her " is there a reason you are coming off so aggressively towards me? IM NOT! im just telling you what my manager said and just because you had neck surgery and have your adult child and her family living with you is why you don't qualify.
I said " uh huh well i understood that the first time you said it. she said well its NOT OUR Problem that you choose to let your children move in you don't have to let them move in! I said can i have your managers name? she said yes its Marty.
and his last name? no we don't disclose that information due to security risk. WTH??? okay, his extension?
she gave me that I said goodbye. called Marty I was given voice mail Marty Wintworth left a nice out going message that he would return my call if I left the information which I did. He didn't call back. I called the next day.
Marty had me on hold for 12 minutes twice coming back on to ask me to continue to hold. third time he asked me call back in two hours, I did. I got his voice mail. I called the next day and every day till today and same thing voice mail.
will now file a complaint with the federal trade committee and see what happens. I would suggest that every 500 plus people who have complained on here do the same thing. this is for sure a site to put voice to our complaints but to complain to the state or fed gov.
might actually get some notice>???
Greentree, what a *** of a company
most of what ive read from other customers has happened to me, this company should be hung by its balls, with all these problems/complaints how does the bbb let them stay operating and continue to screw us over, if the tables were turned and it was u or i screwing people over like this we'd be locked up in prison, its a shame that the way of the world is all about greed and money and taking advantage of people for profit. its a good thing they dont have a storefront because there would be a long long line of us waiting to take one of these bastards heads off. the old saying was to love thy neighbor, today its *** thy neighbor, what a *** up country america has become and its an embarrassment to be one of its citizens...
I'm being threaten foreclosure when I only 1 month late on a payment. They refused to take my payment on the phone because they want more personal information about me and why I'm late!
These people are relentless when it comes to harassment and unethical practices. They are worst then loan sharks by the Mob.
At least the loan sharks will take a payment. They refused to take my payment after I refused to give them personal information of why, when, what, where, who of my life. None of your business! Just take my late payment.
Then threaten to foreclose on you! When I ask to speak to another manager or supervisor, they refused to give me the information then hung up! Why haven't the anyone sued these people!
Where is the owners or investors! Are they allowing this type of unethical business practices!
Green Tree will not repond to Harp 2 loan request
I have been calling Green Tree for two months trying to apply for a Harp 2 loan. Bank of America sold my loan last November to Green Tree.
I contacted Bank of America and they told me that the could not offer me a Harp Refi as it is only available to their current customers.
I am stuck between a rock and a hard place as I would like to take advantage of the opportunity to have this loan. I am sure that there are many who are in my position.
Who can we contact for help with this matter??? Green Tree is not responding.
Terrible to say the least
I was transfer from bad (bank of america) to worse (Green tree servicing) a few months ago and the best I say is this company should be put out of business one way or the other. Rude, disrespectful, careless to name a few. A total nightmare !
I was transfer from bad (bank of america) to worse (Green tree servicing) a few months ago and the best I say is this company should be put out of business one way or the other. Rude, disrespectful, careless to name a few. A total nightmare !
I was transfer from bad (bank of america) to worse (Green tree servicing) a few months ago and the best I say is this company should be put out of business one way or the other. Rude, disrespectful, careless to name a few. A total nightmare !
Constant harrassment
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Verified Reviewer | Philadelphia, PennsylvaniaGreenTree Loan Processors are Totally Incompetent
In January, 2013 I was notified by GMAC Mortgage that GreenTree Servicing was taking over my mortgage due to GMAC bankruptcy. I made on time payments and have not been late.
In March, 2013 I contacted GreenTree to see if I could do a refi to get a lower rate. I was told by the loan officer that I was "one of the of the fortunate people who Fannie Mae instructed GMAC to sell my mortgage to and I was eliigible for a lower rate." I wa stold that this was a no doc , no credit check refi.and wa swhat they call "streamline" I was emaile ddocs and read these and esignature by me and my wife. I was told that closing could be in April or early May. They then told me they needed more information and closing would be June 5.
They were sent by email from me a notification that I would use my own title company. In between they informed me that I needed a subordination from a lender ona second mortgage. They said they would get that but later informed me that I had to request it. During that time they changed loan processors 3 times.
I was assured by the loan officer and new laon processor that everything was now moving along. They then notified me that closing would be June 5th. When the papers were reviewed I questioned costs and why they did not use my title company. I refused to sign any papers at that time since we could not reach the loan processor or officer.
The following day the loan processor returned my call and apologized that he did not follow up and make sure my title company was used. Since June 5th there have been two other closing dates, July 5 and July 8 both of which were cancelled by GreenTree because they could not get the paperwork to the title compnay and found anothe document that they needed and received. Clsoing is now scheduled for June 10, 2013 IF they get the documents to the title company by Monday July 8. There is now another loan processor involved and no return calls or emails are being sent by the loan officer.
I hope this new person is competent.
I would like to get the names and adresses of all top management from CEO down to send a letter to them and tell them that the people they have working for them are totatly incompetent and should be dismissed.
If GreeTree is any good these people are not doing anything right.
Illegal Foreclosure
Originally my home loan was through GMAC then Select Portfolio Servicing. Both of which I never had issues with.
We have owned this home for 7 years. A year ago Green Tree bought our loan. As I have for the past 7 years, pay my bills through my bank, paying my mortgage every month. Last Saturday I was served with a notice of Trustee Sale on this home from an attorney!
I could not figure out what was going on! I immediately typed up a letter disputing this as an illegal foreclosure and have all of my bank statements reflecting my payments every month! I called the attorney today and explained this is an illegal action and told them I have all of my documentation. They asked me to fax it and I did.
Next I called Green Tree. What a joke! I explained once again the documentation I have and my account is not delinquent! Green Tree then asked if my payments were sent back to me?
No! I did not have any credits nor were any checks mailed to me! The rep then stated that my account shows thousands delinquent! This is impossible!
They have taken my payment every month and my bank records reflect that! The Green Tree rep then tells me she doesn't know what happened to my payments! I faxed her all documentation/payments since they took the loan over! Green Tree has my house scheduled for auction in August while all payments have been made!
This company is stealing homes illegally and I will fight and turn them over to all necessary agencies and go public on my experience! This is not a legitimate company!
Deleep Kumar
PMI ScamThis is the first time I was victimized by "Green tree servicing" I requested a PMI cancellation and Green Tree said they have to do an appraisal, I agreed, few weeks later the apppraisal was done, and took me by surprise, the house wqs appraised just almost...
After submitting the applications, when ever I called this people they gave a different persons name, Like Kevin Dixon and so many others, but cannot give me an exat status of my loan. Most of the time they did not even have the courtsy to return the calls.
To comply with the process, this greentree forced me to pay off some of the outstanding debts wrth thousands of dollars.
I belive this delay is not accidental, I did some research on the web and found out there are so many out there with similar situations with Green Tree servicing, I am convinced thay this company may have some benifit for not doing the process since they own my mortgage and is more benificial to keep it in the same way.
I am trying to contact othere people in my similar situations and file a class action law suit against this highway robers. Some one have to stop them doing this unethical behavior.
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Green Tree is currently submitting FORGED mortgage notes to courts across the country in order to fraudulently foreclose
and steal homes. I had a forensic examination done and my very own signature was forged along with a fake, stamped endorsement added in order to produce an illusion that everything is on the up and up, when IN FACT, it is quite the opposite.
ANyone who is facing foreclosure where Countrywide or Bank of America (fka countrywide as they like to refer to themselves), and now Green Tree are involved. PLEASE check what they are submitting to the courts very carefully. You will most likely find fraudulent, legal instruments that are being doctored and being used as evidence to steal your home. Instead of rolling over and allowing them to take what they have NO RIGHT to take...inform the judge.
Even if you do NOT have the means to hire an attorney or forensic examiner ...if you can see the fraud, then make sure you raise your concerns to the courts. They are committing fraud upon the courts and the evidence should NOT be allowed to be used to foreclose. FORGERY is a FELONY. Racketeering, wire fraud, notary fraud, forgery, etc.
the lists goes on and the rabbit hole is VERY deep.
DO NOT assume they are in the right, because even if you fell behind on your payments...if countrywide or bank of america or green tree are involved, there is a very high chance that they are committing crimes to steal what they have no right to.
The biggest problem everyone faces, is that neither the federal Government nor the State Attorney's offices are the least interested in your problems. 1/2 of the agencies are mere formalities and the other 1/2 are in bed with Green tree in the form of retirement investments and investment funds.
State Governors refer you to the federal Agencies which in turn will forward your complaint to Green Tree. Once Green Tree's legal Department answers to your complaint, the matter is closed. It's all a big gigantic joke. Forget the BBB, they are the biggest joke of all.
I personally wrote over 100 letters with a very valid complaint and was ignored - even by ALL the news media. Green Tree is a MAFIA CARTEL with STREET ENFORCERS doing their DIRTY DEEDS.
BE VERY CAREFUL with your LIVES....EVERY CONVERSATION IS being RECORDED ( and it's legal because they warn you when you call them )... You have been FOREWARNED....
Refinance with another company before this can happen to you!
Thank you for your help. I can't figure out why some people said it was funny. I found it useful and very informative.
green tree is the most horrible company in existence. I cant believe fannie mae allowed this to happen.....remember the government pays boa and fannie mae any deficiency in the mortgage when they sell it to another bank or servicing company