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1.8

I purchased my mortgage through GMAC originally due to the great customer service they offered. When they went under our mortgage was sold to Greentree who to my surprise charges me to make a payment.

I have tried to reason with them that the charges are ridiculous ($12) but that solves nothing. They say you can set up automatic online payment that is free, but I like to change the day I pay my bills. It is 2014, online payments save them money, not cost extra.

I will refinance with another company as soon as possible. If your mortgage is sold you should be guaranteed the same services you originally chose a company for.

Reason of review: Poor customer service.

Monetary Loss: $140.

Preferred solution: Full refund.

Greentree Servicing Cons: Charges for online payment.

Location: Crownsville, Maryland

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The terms of the note cannot and will not changed.

You gave the right at closing to sell your loan whenever the lender wants to...

you signed the paperwork that states the servicing rights could be transferred.

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