Greentree Servicing - DEFICIENT BUSINESS UNABLE OF CUSTOMER SERVICE
Greentree is the worst company and has a reputation for deceiving customers (those they get from good companies and start causing problems on payments and adding fees). Everhome was my mortgage company and I had a perfect record for over 7 years. Greentree has had my account to service for the past 8 months and my fees are mounting up because I can never log on or get the payment posted on time. I refuse to allow this sub-level company "debit" my bank because they have pulled extra unauthorized payments on other people's accounts and delayed putting the money back when the error was brought to their attention.
I hope to have my mortgage refinanced soon. Greentree is not a company I want handling any mortgage of mine!
I have written them and will again report their negligence and inapt practice to HUD and other agencies.
Sandra Andreson
Location: Huntington Beach, California
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Comments
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I had not idea there were so many complaints about Green Tree. My Citibank Loan was switched to them.
The ladies that call leave rude messages and I refuse to talk to them. I have been trying for the past two days to login to set up a payment. Now I know I am not the only one.
I will just put a check in the mail and they will have to deal with it.
Greentree took over my mortgage from GMAC. They( GMAC) gave me several options to pay online ,phone etc.
Greentree does not offer anything but mail a check or let them auto-debit my checking.*** NO !
They have a new website and I cannot log on as I used to to do speed pay if it was close to the 15th. And the only way you can talk to them is be late or on hold for an hour! Honestly waited an hour and gave up yesterday . They keep wanting us to refi with them.
No way.I have read several complaints online and it looks like we are all having the same issues. Time to refinance with someone else!