1.2
  • Terms met2 votes
  • Lien release filed1 votes
  • Before servicing by green tree1 votes
  • Lack of customer service14 votes
  • Customer service13 votes
  • Rude9 votes
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  • 8 hours ago
  • Loans and Mortgages
  • 4

Green Tree contacted me telling me how I was approved for a refinance.(we bought in about 8 years ago when rates were higher.) My credit score is over 800, i have never missed a payment, and i decided ok lets see what kind of deal they are offering. I gave them permission to check (and ding) my credit, and after putting me through a bunch of hassle and wasted time(based on their advertisement to... Read more

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My mother has dementia and is forgetting to pay her mortgage. When we found out she was behind 5 months and Greentree started foreclosure process. Once we started the process they started calling her 2 to 3 times a day harassing her. They should be ashamed of their self. Shame on you. Add comment

  • Apr 20
  • Loans and Mortgages
  • Sterling Heights, Michigan
  • Mortgage
  • 35
  • REVIEW RATING 4/5

Got stuck with having my account sold to them and its been *** ever since. They were late to get my information switched over to them. Also this is the second year they messed up my escrow shortage payment which i made both times. Marked it the first time shortage payment the second time e-mailed them and neither time they put the money to the correct spot. On top of that the help is kinda rude... Read more

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  • Apr 20
  • Loans and Mortgages
  • Plano, Texas
  • Loan
  • 26
  • REVIEW RATING 3/5

Not friendly or helpful. When I asked for an explanation on why my loan was on "lockdown" I was told (by a supervisor), "Only loan servicing knows that and you can't talk to them by phone. I asked for an email. Was told they didn't have an email. In other words, It is impossible to get an answer.My loan was sold to them. I couldn't access my account to set up on line payments. I was never late on... Read more

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  • Apr 19
  • Loans and Mortgages
  • Indianapolis, Indiana
  • Home Mortgage
  • 45
  • REVIEW RATING 3/5

I have a dozen properties and have all of my payments on automatic withdrawal. I had 2 of my loans transferred to GreenTree in the past year from Bank of America. I put both of those loans on AutoPay since it is nearly impossible to make a payment any other way without a fee and it seems like checks don't get processed correctly by the posts I read. Even with Autopay, they've miscredited... Read more

Was this review helpful? 1 1

  • Apr 18
  • Loans and Mortgages
  • Westland, Michigan
  • Mortgage
  • 26
  • REVIEW RATING 4/5

Sold out. Flagstar sold mortgage to green tree. Now one year into this and I have been slammed for late payments. Incorrect information. Rude disrespectful green tree employees, who lie chet, change the way things are going. Lost paperwork on a regular basis. Poor communication skills, if any. Totally and or screw up modification. Take your payments and give you a confirmation number. Then put... Read more

Was this review helpful? 3 2

  • Apr 16
  • Loans and Mortgages
  • Eatontown, New Jersey
  • Billing Department
  • 42
  • REVIEW RATING 4/5

I have had Greentree for about a year. My mortgage was sold to them from Flagstaff. I had some initial problems with my taxes but got them resolved with faxes and calls. I have to say they have never been rude and I have never had a phone call from them. With that being said, I pay my mortgage on the day it is due online through my bank. I just had a tax change and it was corrected very quickly.... Read more

Was this review helpful? 2 0

  • Apr 15
  • Loans and Mortgages
  • Lombard, Illinois
  • Auto Pay
  • 53
  • REVIEW RATING 4/5

I signed up for Auto Pay. The amount to be paid was to be done the 15th of April 2015. All went through and accepted by Green Tree. For some reason, I just did not believe them, as I have had issues with them in the past. I called them the 15th of April to verify the payment was done via Auto pay. They told me it did not go through. I had to pay them via telephone and absorb the terrible greedy... Read more

Was this review helpful? 2 1

  • Apr 14
  • Loans and Mortgages
  • Denver, Colorado
  • Mortgage
  • 45
  • REVIEW RATING 4/5

In January my mortgage was sold to Green Tree. For the first two months, I made payments utilizing their speed pay option. On the third month, I attempted to use speed pay again, but was transferred to a voice mail without explanation. I attempted again with the same result. (I did leave messages each time requesting a call back without avail.) After these two attempts I then called Green... Read more

Was this review helpful? 1 1

  • Apr 12
  • Loans and Mortgages
  • East Stroudsburg, Pennsylvania
  • Home Insurance
  • 1
  • 1
  • 38
  • REVIEW RATING 4/5

IN JAN 2014 A WATER PIPE BUSTED & FLOODED DOWNSTAIRS WHILE OUT OF TOWN. MY OWN INSURANCE COMPANY CAME AFTER CLEAN UP COMPANY FINISHED. I GOT A CHECK IN FULL IN MARCH. WE SENT CHECK TO GREENTREE APRIL 2014. CLEAN UP CREW PUT A LIEN AGAINST OUR HOUSE IN JULY 2014 CUZ GREENTREE KEPT JERKING THEM AROUND ABOUT GETTING PAID EVEN THO THEY HAD ALL MY INSURANCE MONEY WHICH INCLUDED IN FULL FOR CLEANUP... Read more

Was this review helpful? 2 1

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