1.2
  • Terms met2 votes
  • No problems with payments1 votes
  • No problems with payoff1 votes
  • Customer service12 votes
  • Lack of customer service12 votes
  • Rude9 votes
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  • 12 hours ago
  • Loans and Mortgages
  • Sylva, North Carolina
  • 4
  • REVIEW RATING 3/5

Green Tree Servicing the absolutely the worse. My loans were sold to them, and it has been a night mere since. I have been yelled at, disrespected, told to leave the keys on the counter and they will pick them up, mind you my loan was not ever over 30 days past due. They are a bunch of bullies, and are extremely rude. I am not sure whey they are even in business. Every person I know that... Read more

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  • 18 hours ago
  • Loans and Mortgages
  • Warm Springs, Georgia
  • Greentree Mortage Servicing
  • 12
  • REVIEW RATING 4/5

This company is horrible.. I have had 9 calls in the last 3 weeks from them. It is on an account that isn't even mine. They searched and found that I live close to one of their clients and got my home number that way. It is a new number and the account they are calling about is over 15 years old. I have told them numerous times to stop calling me and they continue to do so. I just filed a... Read more

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  • Mar 28
  • Loans and Mortgages
  • Iselin, New Jersey
  • Mortgage
  • 78
  • REVIEW RATING 4/5

After having my mortgage through Citi for years, I got a letter in December stating Greentree is now my mortgage servicer. Long story short, I missed a payment. (I cannot believe you cannot pay by phone or online with them unless you sign up with your bank account.) Anyway, since they have this strange rule of a payment being considered late from day 2 of the month (which is impossible) they... Read more

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  • Mar 25
  • Loans and Mortgages
  • Muskego, Wisconsin
  • Home Mortgage
  • 61
  • REVIEW RATING 4/5

I too am now having problems with them. How are they getting away with this kind of business practice? How can they take someone's checks and not cash them? I mailed in two payments for January and February by USPS overnight delivery. They reported me late on the credit bureaus for February when the payment was clearly received by February 28, 2015 and I mailed my March payment in March 21,... Read more

Was this review helpful? 3 2

  • Mar 24
  • Loans and Mortgages
  • Newport News, Virginia
  • Online Account
  • 49
  • REVIEW RATING 4/5

GMAC sold my loan to these sorry ***. I registered for my online account 2 years ago and haven't used it for a while, but have tried to access the account in last 3 months and cannot. I even sent them a message asking why I wasn't able to access my account online without a response. I never had these problems with GMAC AND I WISH TO GOD THEY HAD NEVER SOLD MY MORTGAGE TO THIS COMPANY!!! What... Read more

Was this review helpful? 3 1

  • Mar 24
  • Loans and Mortgages
  • Oklahoma City, Oklahoma
  • Account Balance
  • 41
  • REVIEW RATING 4/5

I Called Green Tree Servicing to get my account balance and/or pay-off. I also went online and no where is my account balance and/or pay-off amount. I chose the "get payoff" link online and it replied it was not available. I then called Green Tree and when I asked for it over the phone, I was advised it would have to be "ordered" and mailed or faxed to me. Why would I NOT have access to MY... Read more

Was this review helpful? 2 1

  • Mar 23
  • Loans and Mortgages
  • Loan Modification
  • 1
  • 1
  • 57
  • REVIEW RATING 4/5

Entered into a Loan Modification in 2013. In 2014 received demand letter for Escrow Shortage. Upon review of the loan docs the monthly estimated escrow amount was approximately 60% of the actual funds needed given the assessment of property value and insurance premiums at that time. Thus, mortgage was increased $250.month. Today we received a demand notice for escrow funds for 2012-2013 that... Read more

Was this review helpful? 2 1

  • Mar 18
  • Loans and Mortgages
  • Birmingham, Alabama
  • Home Mortgage
  • 105
  • REVIEW RATING 4/5

I called to make a payment but the rep wouldn't allow because i didn't have my debit card to do the transaction. I was told by my acc rep that I could do a check by phone payment but this rep wouldn't allow me to. she was so nasty until I had to return in a screaming tone to stop her. She put me on hold and never returned my phone call. i tried several times to reach out to my account rep but... Read more

Was this review helpful? 1 2

  • Mar 17
  • Loans and Mortgages
  • Kingsport, Tennessee
  • Mortgage
  • 1
  • 1
  • 93
  • REVIEW RATING 4/5

This is the worst company I have ever had the "pleasure" of dealing with complete a-holes on the phone, so rude, I became behind on my payment and at first I was trying to work with them, they demanded a payment on the 6th I CLEARLY told them I did not have the funds until the following week, they tried to tell me it would be better for them to try to process a payment and let it get rejected by... Read more

Was this review helpful? 2 1

Won't send me a payoff letter and they put my whole mortgage pay towards escrow. Add comment

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