Greentree Servicing Complaints and Reviews

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Greentree Servicing
Main address: PO Box 6172 57709-6172 Rapid City SD
(800) 643-0202, , https://secure.gtservicing.com/CustomerService/email/csaEmail.html
  • 616+8 mobile complaints
  • $202M claimed losses
  • $320K average
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  • 2 days ago
  • Loans and Mortgages
  • New York City, New York
  • Home Mortgage
  • 1
  • 1
  • 76

I called Green Tree regarding a late payment. I was told my mortgage was 26 days late. I told them I would be making a payment they said if I make it past the 31 of October I would then be two months late he sounded as if I was going to lose my home. I told him he can not foreclose on my home and he argued with me. Earlier I had received a call from GT Customer service and they were even... Read more

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  • Oct 27
  • Loans and Mortgages
  • Loan Application
  • 1
  • 1
  • 15

Trying to apply for a loan modification but I keep getting rude customer service people who hang up on me, don't want to send me paperwork that I need. Or people with accents so bad I can't understand a word they say. Definitely not a company you want to do buiseness with. Read more

Was this review helpful? 1 0

     

  • Oct 23
  • Loans and Mortgages
  • Hicksville, New York
  • Predatory Lender
  • 100

Greentree is definately a PREDATORY LENDER. My experience has been an absolute nightmare too. In my 70+years in existance, I have never been treated so poorly. The reps at Greentree repeatedly tell me that my home is in forclosure because I didn't pay! I never had a problem with my mortgage until Chase sold my mortgage to this company. I continually make payments and they tell me that because I... Read more

Was this review helpful? 3 1

Green tree sent me a letter acting as if I asked for a loan mod..I did not ..I am current on my mortgage and have no need for one ,but in this letter, they admit to accessing my credit report without my permission to do so..I looked this up and it is Illegal!!!!!!! Add comment

     

  • Oct 16
  • Loans and Mortgages
  • Flood Insurance
  • 49

GREENTREE INCREASED my flood insurance without my consent or knowledge. Then in June of 2014 they notified me that there was an "escrow shortage", because of the higher premiums for flood insurance. They told me that I had to send more money. I sent the money and called my insurance company, and set the flood insurance back as it was. Then in July of 2014, I sent the usual amount. They called me... Read more

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  • Oct 12
  • Professional Services
  • Round Lake Beach, Illinois
  • Rude Representatives
  • 1
  • 1
  • 133

I am separated from my husband and I fell one payment behind. I was having trouble catching up. At the time Kristy was my rep. She made me feel like ***. She wanted me to find someone to borrow from. She said I should have a garage sale. I was in tears she continued to be rude. Later got a new rep. She was a harasser. She(Liz)called every day. I explained my situation but she's heartless. She... Read more

Was this review helpful? 2 4

     

  • Oct 03
  • Loans and Mortgages
  • Mortgage Payment
  • 213

Unfortunately, we, the consumer and mortgage payers, do not get to choose to whom the mortgage originator sells the mortgage. In my case, it was Green Tree Servicing. They are rude and difficult to work with, and failed to send the mortgage pay-off letter, which now, 2 years later, is still causing me insurance problems. When I asked them to send the letter for my records, they told me to go to... Read more

Was this review helpful? 3 0

     

  • Sep 30
  • Loans and Mortgages
  • Orlando, Florida
  • Other Product
  • 1
  • 1
  • 235

For all of you stuck with the crazy Greentree Servicing calls. If you have a Fannie Mae loan all of the servicing companies have to abide by the Fannie Mae guidelines. Here's the current one: https://www.fanniemae.com/content/guide/svc031412.pdf The new guidelines come out in a month or so. They like to lie and mislead you and it's partially due to the above guidelines..interesting reading... Read more

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  • Sep 29
  • Loans and Mortgages
  • Payment Terms
  • 1
  • 1
  • 217

I get a call from a rude customer service agent that said I was behind in sending September's payment. September is not up yet, and I mailed off the payment the week before. So, by the time they received it, it would have been a few days late. So this agent goes on to say that I can do several things like do a check by phone? I said to him, why would I do that because I have already sent in a... Read more

Was this review helpful? 4 0
 
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