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1.2
  • Customers like
    • Before servicing by green tree3
    • No problems with payments2
    • Terms met2
  • Customers don't like
    • Lack of customer service14
    • Customer service14
    • Rude9

  • Jul 25
  • Loans and Mortgages
  • Greentree Mortage Servicing
  • 1
  • 1
  • 30
  • REVIEW RATING 4/5

Every month I have a different payment. Released pmt from my bank then looked on website and pmt was different AGAIN! Said I owed a !late payment from 2014, when I was with CITIBANK! NO NO NO! How can they do this to me every month when my pmt is there the day before it is due??? Got to get away from these people they are scammers!!!!!! Lady taking my call said she would "PETITION" to have the... Read more

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  • Jul 14
  • Loans and Mortgages
  • Tinley Park, Illinois
  • Greentree Servicing Mortgage Solutions
  • 2
  • 2
  • 58
  • REVIEW RATING 3/5

Loan was aquired by from another company, taxes were raised, faxed new tax bill due to being lowered since turning 65 and frozen. Paid two payments leaving off the extra 100.00 for taxes. Waiting for reassesment of bill, they hurt my credit rating, and customer service was no help. They all read a script and dont help you at all. They have no power to help and dont care, I have never made a... Read more

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  • Jul 14
  • Loans and Mortgages
  • Turlock, California
  • Greentree Servicing Home Mortgage
  • 1
  • 1
  • 67
  • REVIEW RATING 3/5

Green Tree took over my Mortage. I didn't notice any problem's at first. Then last year my payment wen't from $772.24 to $844.92 I am on a fixed. I called and was given bunch of excuses. They said my taxes had gone up, that was lie. Then they said my home owner's insurance had gone up another lie. Everytime I asked for the superviser they refused. Worst customer service I have ever experienced.... Read more

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  • Jul 13
  • Loans and Mortgages
  • Littleton, Colorado
  • Greentree Servicing Claim
  • 34
  • REVIEW RATING 4/5

I have been trying for a week to speak to someone in claims. I played 20 questions with one CS rep who told me after answering all her questions at 7AM mountain time that Claims was closed (not according to your web site). I have tried other times and my call was dropped or transferred to a digital 20 question system. I have also sent emails without response. Is that your policy? I am trying to... Read more

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I have been not habit insulted by their reps and they ask personal questions which is none of their business. When you try to make a statement they get angry and raise their voices. Which make you feel like a piece of trash Add comment

  • Jul 07
  • Loans and Mortgages
  • Lansing, Kansas
  • Greentree Servicing Home Mortgage
  • 1
  • 1
  • 48
  • REVIEW RATING 4/5

I'm a disabled vet and had surgery in November 2014. They kept telling me don't worry they would work with me as I waited for my VA claim then they started foreclosure on me. Then when I just paid them what they said I owed they have now credited wrong saying that over $1500 of what I paid was legal fees even though that's not how it was put in their reinstatement quote. Told me my July payment... Read more

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  • Jul 06
  • Loans and Mortgages
  • South Carolina, United States
  • Green Tree Servicing Mortgage
  • 1
  • 1
  • 102
  • REVIEW RATING 4/5

I payed off my Green Tree Mortgage following all the online instructions for paying with a cashier's check. I made the payment June 19th Green Tree denied getting it. I got a copy of the cancelled check (front and back) showing that indeed, it went into their bank account and that the check had my name and account number as they requested in their instructions. I sent this copy to them. ... Read more

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  • Jul 05
  • Loans and Mortgages
  • Englewood, Colorado
  • Green Tree Mortgage
  • 1
  • 1
  • 36
  • REVIEW RATING 3/5

After calling customer service to adjust my mortgage payment, it never happened! They read a 20 minute spill on the phone that makes no sense after requesting the changes. I had been paying additional principal payments that I wanted removed to the basic contract amount monthly. That was not done on the phone as requested, after the web site doesn't allow you to make any changes as it should be... Read more

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Our mortgage was sold to Greentree during a modification process. It ended up being a higher payment. Haven't received a statement but told we are already behind plus receiving threatening calls. After reading all the other reviews, i can believe every one!!! Customer service just sucks, i want to give them the house and be done with them!! Add comment

  • Jun 24
  • Property Insurance
  • Flood Insurance
  • 60
  • REVIEW RATING 4/5

I had the same problem except we had a flooding problem. Even on the work that had already been completed, we had to go through the same process and it took forever. The company that completed their work before the insurance company mailed the check said that they had "Never" seen a situation like that before and they have been in business for over 12 years. It's been a nightmare regarding... Read more

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