Greentree Servicing Complaints and Reviews

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Greentree Servicing
Main address: PO Box 6172 57709-6172 Rapid City SD
(800) 643-0202, , https://secure.gtservicing.com/CustomerService/email/csaEmail.html
  • 555+15 mobile complaints
  • $201.7M claimed losses
  • $350K average
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  • 22 hours ago
  • Loans and Mortgages
  • Customer Harassment
  • 15

I have been harassed by "Steve" constantly over the phone. I have tried to set up a payment with him and he demands more than what I am able to pay at the time. He has said that he will mark my account that I am refusing to pay. That is not true at all. If I was refusing to make payments then why would I be trying to give my bank account info? I have had nothing but problems from this company... Read more

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  • 1 day ago
  • Loans and Mortgages
  • Escrow Account
  • 14

They have miss managed my escrow account. They told me a statement was sent about the shortage and i told them i did not receive it. Then they told me it was returned that they sent it to a PO box and i told them i did not change my address with them. now im trying to cancel my escrow with them before the next payment is due. as the account is short 1400 dollars. wow how does that happen. lesson... Read more

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  • Jul 29
  • Loans and Mortgages
  • Rude Customer Service
  • 2
  • 31

They was so nasty to me today I had to cry out and I call attorney office Read more

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  • Jul 29
  • Loans and Mortgages
  • Oak Park, Michigan
  • Home Improvement Loan
  • 3
  • 69

15 years ago my wife and I borrowed $20,000 from a company called Conseco Finance our payments were $393 per month and as new home owners we were excited to do some repairs with this home improvement loan. To our surprise the loan was sold to Greentreev. We have paid $393 a month for 15 years and still owe the exact same amount that we borrowed 15 years ago. We have actually paid them $72,000... Read more

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  • Jul 29
  • Loans and Mortgages
  • Unprofessional Customer Service
  • 21

These people are awful it looks like they all work in cahoots. I just got off from disability and was finally able to make payments on my mortgage but it looks like they don't want to work with me. The worst customer service and I just don't want to do business with them anymore. They treated me like a criminal and they were very rude and obnoxious. Very unprofessional and... Read more

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  • Jul 29
  • Loans and Mortgages
  • Bella Vista, Arkansas
  • Mortgage
  • 37

I have a mortgage that was bought by green tree servicing in April 2014. Since then I have received several letters stating my accounts are in past due. This is not correct, in fact I was sent several letters advising me of the title transfer and several letters explaining about wrong account numbers. I called their customer service to discuss the inconsistencies of their communications. Only to... Read more

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  • Jul 26
  • Loans and Mortgages
  • Personal Loan
  • 54

I have a personal loan that is being serviced through green tree from citifinanicial. Im currently on medical disability and have been able to work eversince Jan of 2014, my disability checks start this August. Seeing that im not working i got behind on the payments, which i explaned to them several times. They suggested that i borrow the money, they even suggested that i go and sale something... Read more

Was this review helpful? 1 0

My mtg was sold to them and I paid off the mtg. They issued an escrow payment and stopped payment. Now I am having trouble getting them to release funds in my escrow account. It is well pass the 30 days. It is time to go legal. This company need to go out of business. Very incompetent customer service. A bunch of crooks. Add comment

  • Jul 23
  • Loans and Mortgages
  • Extrinsic Payments
  • 86

First, I've never been late on a payment EVER, yet I have received HORRIBLE phone calls from someone who sounds like a bill collector, demanding that I call them immediately to discuss a very serious situation. Last year, they added several thousand dollars to my payments for insurance because of some screw up when the loan was transferred to them from Bank of America. They called me at least 5... Read more

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  • Jul 23
  • Loans and Mortgages
  • Port Allen, Louisiana
  • Property Damage Repair
  • 43

Citimortgage sold our mortgage to Greentree effective in July 2014. We had tornado damage in June 2014 for which our insurance company issued a draft that required an endorsement of the mortgagor. We forwarded the draft on July 9, 2014 and they have these hideous rules on reimbursing the customer. They said it would take up to 10 days. It has been over 10 days and needless to say, it has... Read more

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