1.2
  • Terms met2 votes
  • No problems with payments1 votes
  • No problems with payoff1 votes
  • Lack of customer service13 votes
  • Customer service12 votes
  • Rude9 votes
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  • 6 hours ago
  • Loans and Mortgages
  • Indianapolis, Indiana

I have a dozen properties and have all of my payments on automatic withdrawal. I had 2 of my loans transferred to GreenTree in the past year from Bank of America. I put both of those loans on AutoPay since it is nearly impossible to make a payment any other way without a fee and it seems like checks don't get processed correctly by the posts I read. Even with Autopay, they've miscredited... Read more

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  • 15 hours ago
  • Loans and Mortgages
  • Westland, Michigan

Sold out. Flagstar sold mortgage to green tree. Now one year into this and I have been slammed for late payments. Incorrect information. Rude disrespectful green tree employees, who lie chet, change the way things are going. Lost paperwork on a regular basis. Poor communication skills, if any. Totally and or screw up modification. Take your payments and give you a confirmation number. Then put... Read more

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  • 2 days ago
  • Loans and Mortgages
  • Eatontown, New Jersey
  • Billing Department
  • 17
  • REVIEW RATING 3/5

I have had Greentree for about a year. My mortgage was sold to them from Flagstaff. I had some initial problems with my taxes but got them resolved with faxes and calls. I have to say they have never been rude and I have never had a phone call from them. With that being said, I pay my mortgage on the day it is due online through my bank. I just had a tax change and it was corrected very quickly.... Read more

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  • Apr 15
  • Loans and Mortgages
  • Lombard, Illinois
  • Auto Pay
  • 22
  • REVIEW RATING 3/5

I signed up for Auto Pay. The amount to be paid was to be done the 15th of April 2015. All went through and accepted by Green Tree. For some reason, I just did not believe them, as I have had issues with them in the past. I called them the 15th of April to verify the payment was done via Auto pay. They told me it did not go through. I had to pay them via telephone and absorb the terrible greedy... Read more

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  • Apr 14
  • Loans and Mortgages
  • Denver, Colorado
  • Mortgage
  • 23
  • REVIEW RATING 4/5

In January my mortgage was sold to Green Tree. For the first two months, I made payments utilizing their speed pay option. On the third month, I attempted to use speed pay again, but was transferred to a voice mail without explanation. I attempted again with the same result. (I did leave messages each time requesting a call back without avail.) After these two attempts I then called Green... Read more

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  • Apr 12
  • Loans and Mortgages
  • East Stroudsburg, Pennsylvania
  • Home Insurance
  • 1
  • 1
  • 22
  • REVIEW RATING 3/5

IN JAN 2014 A WATER PIPE BUSTED & FLOODED DOWNSTAIRS WHILE OUT OF TOWN. MY OWN INSURANCE COMPANY CAME AFTER CLEAN UP COMPANY FINISHED. I GOT A CHECK IN FULL IN MARCH. WE SENT CHECK TO GREENTREE APRIL 2014. CLEAN UP CREW PUT A LIEN AGAINST OUR HOUSE IN JULY 2014 CUZ GREENTREE KEPT JERKING THEM AROUND ABOUT GETTING PAID EVEN THO THEY HAD ALL MY INSURANCE MONEY WHICH INCLUDED IN FULL FOR CLEANUP... Read more

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  • Apr 04
  • Loans and Mortgages
  • Tucson, Arizona
  • Mortgage
  • 53
  • REVIEW RATING 4/5

I haaaate dealing with Greentee. Customer Service Representative arevery rude, don't sound time they even card to help. I could sit here and type my bad experiences but from the lokks of all the bad reviews and the support group page specifically for customers who have experienced the same...Greentree has to be aware and not prepared to change the opinion of the custumer. I curse the day my... Read more

Was this review helpful? 3 0

I used to have Citi mortgage then they sold me to Greentree Greentree is horrible they call me every day they say I OWe payment that was owed to Citi mortgage I've gotten a letter after letter from city mortgage saying I'm paid to date I owe nothing but Greentrees that says I am late a payment I'm not, they keep charging late payments. I even sent them bank statements Add comment

  • Apr 02
  • Loans and Mortgages
  • Mortgage
  • 65
  • REVIEW RATING 4/5

I have never had a late payment with them but they make it extremely difficult to even pay on your mortgage. If you will not sign up for auto pay the charge extra fees every month. there customer service is a joke. i have been trying to change the date of withdrawl for auto payments for months. they are telling me that they cannot change any payment information 10 days before or after payment... Read more

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  • Apr 01
  • Loans and Mortgages
  • Sylva, North Carolina
  • Loan
  • 81
  • REVIEW RATING 4/5

Green Tree Servicing the absolutely the worse. My loans were sold to them, and it has been a night mere since. I have been yelled at, disrespected, told to leave the keys on the counter and they will pick them up, mind you my loan was not ever over 30 days past due. They are a bunch of bullies, and are extremely rude. I am not sure whey they are even in business. Every person I know that... Read more

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