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1.2 Based on 49 reviews Compare to others
  • Customers like
    • No problems with payments 4
    • Terms met 2
  • Customers don't like
    • Lack of customer service 23
    • Rude staff 18
    • Delays in response 9

I had a loan from Green Tree I never applied for! I got in trouble at work because of phone calls from their people that said if I would pay the *** bill they would stop calling. I put my mobile home on the market in *2003* I let them know every step of what I was doing and who the realtor was. There were two buyers interested for $6000 more than I owed yet in the middle of the night I... Read more

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GreenTree/Ditech/Walter investment management group I had never had a problem with my mortgage company except the day I went to pay my mortgage. My lender was unable to accept my payment because it was sold to GreenTree? I had not received any notification, and had to use the handwritten phone number that I was handed to call my new mortgage company GreenTree? This is the day my mortgage... Read more

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They will "lose" your payments and insist that you missed them. They will place insurance when you already have it. They will take money from your escrow account that they are not entitled to. Then, when you want them to stop the escrow account they will state they cannot because YOU owe money. From all of the reviews I am reading this is common practice, they have no compassion or concern for... Read more

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Well I can see where ours is going. Where you are. We are fighting the escrow, insurance that they had increased "greatly" was totally fraud. I called my agent and she got THAT fixed. Property taxes went down, so they have yet to explain why payments that have been increased 3x in last 6 months almost by $100. They claimed escrow - a lie. And their most famous fraud: payments that are... Read more

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They are unbelievably rude and belittling. If a day late They called my cell, my work, at one point even my elderly mother who lives across the country (have no idea how they got her contact information) They talked about my kids, my wife, how I was not a man because I was late on a payment (typically only a couple of days) I could not believe that this could happen in America. I figured that I... Read more

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Green Tree customer service are the worse. No respect, they scream to you, I requested to speak with the supervisor and the guy told me, I told you that I can't talk to you and won't give you any information and hang out the phone. I called back and have the customer in the line with me, he said that we need to talk to Carlita that she is in charge of this account to 800-474-3918 Ext 62519 he... Read more

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my mortgage with Green Tree as the servicer got foreclosed on in Jan. at sheriff sale then I got a satisfaction of mortgage in April from Green Tree Servicing LLC before the redemption time was up. Then in Oct. I received from Ditech Financial LLC that my terms of my Account Modification Agreement my interest rate is to change and my payments start on 10/01/2016 also received the same notice... Read more

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No it hasnt been resolved, no one will take my phone calls, no letters, no statements. Since i complained to the BBB, they said they have nothing to say to me. All i want is the "maintenance" report they did a second time. Against my better judgement i sent a payment so we dont get behind due to the game playing.They keep saying its from the 2013 mix up, that was resolved July 2015. NO...seperate... Read more

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We paid our bills a few days after the due date of the grace period sometimes due to our paychecks. They harassed us the next day including calling my husband at work and leaving numerous messages on our phones.. one day within a minute of each other on our cell phones after they spoke to my husband they called mine. In addition which makes me even madder, they assessed late fees on top of late... Read more

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Greentree is the worst company in the U.S They steal ,they bully ,and they lie . I have been charged numerous times for late pay and for insurance when ive never not had insurance thru my own polices .They would repetidly demand proof of insurance when we faxed them the proof they would continue to demand it until they forced placed insurance on me .I have gotten threating letters from this... Read more

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