Greentree Servicing Complaints and Reviews

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Greentree Servicing
Main address: PO Box 6172 57709-6172 Rapid City SD
(800) 643-0202, , https://secure.gtservicing.com/CustomerService/email/csaEmail.html
  • 613+8 mobile complaints
  • $202M claimed losses
  • $330K average
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Green tree sent me a letter acting as if I asked for a loan mod..I did not ..I am current on my mortgage and have no need for one ,but in this letter, they admit to accessing my credit report without my permission to do so..I looked this up and it is Illegal!!!!!!! Add comment

     

  • Oct 16
  • Loans and Mortgages
  • Flood Insurance
  • 28

GREENTREE INCREASED my flood insurance without my consent or knowledge. Then in June of 2014 they notified me that there was an "escrow shortage", because of the higher premiums for flood insurance. They told me that I had to send more money. I sent the money and called my insurance company, and set the flood insurance back as it was. Then in July of 2014, I sent the usual amount. They called me... Read more

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  • Oct 12
  • Professional Services
  • Round Lake Beach, Illinois
  • Rude Representatives
  • 1
  • 1
  • 96

I am separated from my husband and I fell one payment behind. I was having trouble catching up. At the time Kristy was my rep. She made me feel like ***. She wanted me to find someone to borrow from. She said I should have a garage sale. I was in tears she continued to be rude. Later got a new rep. She was a harasser. She(Liz)called every day. I explained my situation but she's heartless. She... Read more

Was this review helpful? 2 4

     

  • Oct 03
  • Loans and Mortgages
  • Mortgage Payment
  • 187

Unfortunately, we, the consumer and mortgage payers, do not get to choose to whom the mortgage originator sells the mortgage. In my case, it was Green Tree Servicing. They are rude and difficult to work with, and failed to send the mortgage pay-off letter, which now, 2 years later, is still causing me insurance problems. When I asked them to send the letter for my records, they told me to go to... Read more

Was this review helpful? 3 0

     

  • Sep 30
  • Loans and Mortgages
  • Orlando, Florida
  • Other Product
  • 1
  • 1
  • 170

For all of you stuck with the crazy Greentree Servicing calls. If you have a Fannie Mae loan all of the servicing companies have to abide by the Fannie Mae guidelines. Here's the current one: https://www.fanniemae.com/content/guide/svc031412.pdf The new guidelines come out in a month or so. They like to lie and mislead you and it's partially due to the above guidelines..interesting reading... Read more

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  • Sep 29
  • Loans and Mortgages
  • Payment Terms
  • 1
  • 1
  • 189

I get a call from a rude customer service agent that said I was behind in sending September's payment. September is not up yet, and I mailed off the payment the week before. So, by the time they received it, it would have been a few days late. So this agent goes on to say that I can do several things like do a check by phone? I said to him, why would I do that because I have already sent in a... Read more

Was this review helpful? 4 0

     

  • Sep 25
  • Loans and Mortgages
  • Late Fees
  • 1
  • 1
  • 29

There rude I had my house for 18 years when almost time for me to pay off they started adding up all these late fees how can you start from owing $5,000 back to 10,000 in a couple of days there a rip off I wouldn't recommend anybody to deal with them . Read more

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  • Sep 25
  • Loans and Mortgages
  • Marcellus, Michigan
  • Home Mortgage
  • 88

My deceased husband and I got a mortgage with Green Tree in 1998. In 2000 my passed away and a year later I found out I was not on the deed to the property. Title work had been done but nothing filed with my county to say I was on title to property. I have been trying ever since to get my name on the property but was informed I would have to probate property I already paid taxes on with I feel... Read more

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